|Related:||turtle cove water park|
|Related:||turtle cove waterpark|
|Address:||4000 N Bridge St, Yorkville, IL 60560, USA|
|Working:||11AM–5PM 11AM–5PM 11AM–5PM 11AM–5PM Closed 11AM–5PM 11AM–5PM|
I would say its one of the "averagest" uninspiring water parks I have been to. Plan on spending a lot of money (About or over $200 for four people) and waiting in line more than 3/4 the time you are there. Its even worse when the concrete is burning your feet while waiting forever. (Like burning your tongue on pizza but for your feet). I have been here multiple times and it is always the same. This most recent visit was the worst. Bought the family package online, only to still wait a half hour because they only had two windows open. Waited another half hour in line for the food that came with the family package because none of the other food stands sell hot dogs and fries (and no lids for your soft drinks?). In the wave pool, be prepared to claw your way on top of 50 other people in a twenty foot radius, all flailing their arms and kicking you. Its even worse with the tubes. Its also hard for a grown person sometimes when you are getting hit in the face with five tubes at once and trying to keep your head above the waves. Even worse for my nephews who almost drown because of people jumping on them. Also, they were at capacity it seemed on a Tuesday..., as we couldnt find chairs that werent being used. Even the lazy river had no place to move, I tried my hardest not to kick little kids while just sitting on my tube. They also made me take off my inherited necklace for a slide after I waited for it, but the rules sign did not address necklaces. Also the lines are not organized well, with people cutting. We decided as a family that it would be more fun to leave and swim at our home pool instead of wasting more time here.
The place is really nice but the staff are not. We went there July 14, 2012 for my nieces 8th birthday celebration. 1st thing I noticed was most of the staff are not really friendly, they dont greet you. 2nd was, theres this staff in gray polo shirt approached me and warned me about taking pictures. He said that some customers might complain of me taking pictures. The funny thing is, they have signs there saying "Smile, share your photos on Facebook. Like us on Facebook." And this staff telling me not to take pictures? 3rd, the hours of operations was until 7pm but just few minutes after 6, they already closed The Great Barrier Reef. The staff also started folding the chairs. Customers had no choice but to leave early. And lastly, when we were leaving, the staff by the gate didnt even bother thanking their customers. They were just there standing. Only two staff did really great in customer relations. Both of them assisted my family and friends experienced their first zip lining. One of the staff said he is a fireman. By the way, if you are a smoker. You are not allowed to smoke inside the premises. You are also not allowed to smoke in the parking lot outside the fence. I went outside by the parking lot to smoke, two of their staff approached me and told me I cannot smoke there. Is smoke coming out from an idling car better than the cigarette smoke? More than 20 of us went there and none will be coming back.
The wave pool was about all my family likes about the park. This was the first time we had been there and there was zero guidance given to customers. No signs anywhere about the secondary locker space. The person renting the tubes told us we didnt need one for the slides. Then after standing in line for 30 minutes for a slide we are told - at the top- that we need a tube. My husband was given a tube and went down another slide as instructed, to be told at the bottom that he cant use the tube he had. The kids didnt want to bother with another slide after that. The river is so shallow you scrape your feet constantly. In the middle of the river the lifeguards were yelling at people that they cant use the blue tubes. Then just remove them!!! Very disorganized. Staff is not to be found and when they are (at the top of a slide) its too late! Get it together - organize the areas better - make sure staff is following their own rules - get signs to direct people if staff cant or wont be available to help. Even the food stands were disorganized. The person calculating the charge and giving change had no idea what she was doing. There were no adults running the park and directing the staff. For the $140 spent for three people it was not worth it. I guess we set our expectations higher than most. We will not be going back.
We went the other day and loved it! However, there are a few things that could have made it better though. My husband and I (currently 7 months pregnant) went with our two kids, ages 3 and 2. At koala cove, the 3 kids slides were great, but when I was at the bottom of the slides readying to catch our children off the slides, it was hard to see and monitor our kids at the top because there were brush/plants in the way. I had to rely on the lifeguards to make sure my kid got on the slide okay and was taking his turn. I was also afraid my kids would run off into Kangaroo Falls. I understand its nice to have access between the 2 but it made it hard to monitor my 2 toddlers. I think cutting the brush and/or adding another lifeguard would help me want to return. The other thing that would have made it excellent was if the food didnt take F…O…R…E…V…E….R to finally be served. Seemed like Jersey Mikes subs and the simple popcorn stand near the entrance were taking their sweet time. Seriously, how long does it take to fill a paper bag full of already popped popcorn?! And at Jersey Mikes, there was a very long line. Youd think the staff would be a little more in a hurry to serve all those people, especially the ones 7 months pregnant and with toddlers, like myself. Great water park. Just hoping for a few tweaks.
I gave them two stars because the park itself is very nice, well keep and clean but that said I will not be back and the main reasons is the tube rentals (I have been to a lot of water parks and never found one so bold to force its guest to rent tubes of wait in lines for a free one). The blue tubes require paid wrist bands (that the lifeguards are task to enforce and this could be a safety issue) and if you scan the park from a higher slide you will see very few fee tubes compared to the rentals. The other big negative is no coolers, in fact no food at all (I hope you enjoyed the two starburst and one peanut butter cup that your crack security team confiscated, not sure how long they were at the bottom of the bag) so people have to exit the park and picnic at the car if you don’t want to stand in long lines for and overpriced lunch. There are so many smaller water parks in the area that DO NOT charge for tubes, ALLOW coolers with a cheaper entry fee. Not sure we will be back to a place that seems to work very hard to nickel and dime its guests after paying the entry fee. If you want to avoid long lines and the expense of Raging Waves there are very nice, less expensive and relaxed parks in Lisle and Bolingbrook or Naperville.