|Address:||200 Reverend Morrison Boulevard, Elk Grove Village, IL 60007, USA|
ONE OF THE WORST EXPERIENCES OF MY LIFE!!! MUST READ THIS TO BELIEVE IT!!! Went to this water park on July 5th 2015 to have some family fun time and ended up getting escorted out by the Elk Grove Police. Due to the severe overcrowding my family and I were sharing a tube. Many people were waiting more than an hour in line for a tube. After a while the inner tube started to get deflated. As I approached the guards office to get some air in it I was told by manger that "we will not fill up this tube because it was just filled an hour ago." As anyone with common sense would know that over a period of time any air filled tube with two people sitting on it could get deflated. When I explained to her that my back was about to scrape the bottom of the slide the last time I went down and that I did not feel like it would be safe to go on the slides with it deflated. She immediately took the tube away from me and said that it was unsafe and I could no longer use it. What??? She was punishing me for asking for my tube to be filled up with air. When I asked for my money back after only being there for two hours she refused and when I raised my voice she called the police to escort me out. I have NEVER been treated so poorly. Is all I wanted was some air in my tube and I would not recommend this place to anyone. It is VERY overcrowded and poorly managed.
So Im with my camp. I walk in, insanely overcrowded. Lines are huge. I place my towel down, go to the bathroom, and all the toilets were filled with crap. Luckily they got flushed 10 minutes later. Next, I go on the water slides, took an hour to get on the swirly one. It was very fun, all of them were, thats why Im giving two stars. Now the bad stuff. It was extremely overcrowded. The line to concession stand was terrible. I was in the line with my friend. He didnt like the cotton candy because it tasted weird. He asked for a new one and the workers rolled their eyes. When I was up, I asked for a Pepsi with no ice, and I said it very clearly, because when this company gives ice they fill it up all the way and you will barely have any drink. Cheapskates. So, I asked for no ice, and I got the drink with a ton of ice. The prices were horrible. You can come to this place with your kids, but make sure you bring a TON of money.
Rude and Despicable customer service. I went there last summer with my elderly parents. It was a hot day, and the park was packed. We scoured around looking for some seats, any seats, and after 10 minutes we gave up. After heading to the front to let them know we needed to leave because no seats were available, and requesting a refund they refused us. We had been in the park for 10 minutes!!!! Our clothes were not even wet, and they had refused to honor any sort of good faith arrangement. I understand they have a no refund policy, but when there are extenuating circumstances, like no seats available for senior citizens, something needs to be done. This was absolutely deplorable and I will never EVER return to this park after they robbed us like that.
This is our first time and it will be our last time!!!. We went there with our other 3 families and we paid over $300 for the admission fees but we did not get a "thank you" from the ladies behind the desk. The way they looked at us and our children made us feel so unwelcome. There are so many great places to go than this one. They charged the 2 years old children the same price as an adult and there were not many fun things to enjoy for the 2 years old kids. We dont think many people will come back for the second time. Without customers, those ladies behind the desk will be out looking for jobs. TERRIBLE CUSTOMER SERVICE, SO RUDE!!!!!. PLEASE DO NOT COME TO THIS PLACE.
Not a good place if you are visiting with kids and family. Area marked as "toddler and babies area" if filled with adults who take all spots in that area and when asked why is there a sign for kids area they would respond "sorry, first come first served". So unless you are NOT a KID or unless you are NOT PERSON with DISABILITY this place should be OK, otherwise you will feel (and be) discriminated. Guards are horrible, jumping in all the time with no reason but when women with toddler slipped and went under the water they did not do anything. Do something to make this place good again. Also non residents should be charged more, maybe double from residents.
This place is the best waterpark in the area! The prices were cheaper than I expected, and the facility was in top notch condition! It is well run, and it would be a perfect place to have a birthday party! The customers were all polite and calm, even when lines to get in got fairly long. There are plenty of chairs to sit at but if youre still concerned about not getting a spot you can bring your own lawn chairs with you. The concession stand had decent prices and that area was very clean. The entire staff was awesome! They knew exactly how to handle any situation that came upon them. A fun and relaxing experience for the whole family!
Worst place ever if you have little ones...They clearly need to cut off occupancy at a certain number as way too many people. The crowds are extreme and took 30+ minutes to get on the tubing in line you literally could go about 2 times your entire visit. The staff at the front was not helpful at all and very rude. The kids working here have more care and concern than the front office staff. They truly suck and hopefully management will switch the head office staff so people will feel more at ease. Staff sucks Bad at this location will never in a million years go back to this lcation ever.....
Not worth the money for non residents. They charged my daughter full price even thou she couldnt get on any of the slides. The rides that she could get on I thought I was gonna go deaf from all the whistles from the rule team aka life gaurds. I was looking for a change but would have had more fun at my neighborhood pool and been 32 dollars richer. Oh well you live and you learn, but would certainly not recommend. Hope this saves the next person from making the same mistake I did. Also if your child is under 48" and you are not a resident dont waste your time/money...
For 16 bucks a person you would think they would have more than four womens toilets and two sinks!!!!!!!! Lines to get are horribly long (20 to 30 mins every time!!!!) lines to go to the bathroom are ridiculous!!!! Not enough lounge chairs and yes everybody uses lounges to hold towels and nobody sits in them and forget about anyone allowing you to use them. Not very good at all for the cost!! I would rather drive out to Saint Charless water Park where it is huge , clean , no lines and a lot of space for chairs and bathrooms!