Oak Forest Bowl
| Address: | 15240 S Cicero Ave, Oak Forest, IL 60452, USA |
| Phone: | +1 708-687-2000 |
| Site: | oakforestbowl.com |
| Rating: | 3.9 |
| Working: | 9AM–12AM 9AM–12AM 9AM–12AM 9AM–12AM 9AM–12AM 9AM–12AM 9AM–12AM |
Location
Oak Forest Bowl: A Comprehensive Review
Customer Service
- Inconsistency in Service: Multiple reviews mentioned inconsistent service, with some customers feeling they were treated unfairly.
- Staff Behavior: Several reviews pointed out that the staff were rude and unhelpful, especially the older man behind the counter.
- Wait Times: Customers have complained about misleading wait times for lanes, especially during league nights.
Accessibility
- Staffing Issues: Reviews indicate that the place seems to be understaffed, leading to long waiting times.
- Reception Issues: Some customers mentioned poor mobile reception inside the building.
Pricing
- General Pricing: The general consensus is that the prices are high for the quality of service and amenities provided.
- Special Rates: There were complaints about inconsistent pricing, especially during cosmic bowling hours.
Services and Entertainment
- Bowling: The primary service offered is bowling, with multiple lanes available.
- Outdoor Activities: The venue has an outdoor area with sand volleyball courts and setups for bags.
- Food and Drinks: Reviews suggest that the food is mediocre and overpriced. However, the bar is centrally located and offers a variety of beers.
Location
- General Location: The venue is located in Oak Forest, Illinois.
- Outdoor Area: The venue has a large outdoor area suitable for summer activities.
Additional Notes
- Racial Profiling: Multiple reviews mentioned experiences that they interpreted as racial profiling by the staff.
- Cleanliness: Several reviews pointed out that the place could be cleaner, especially the bathrooms.
What Customers Appreciate
- Family-Friendly: Some reviews mentioned that it's a good place for families and kids' birthday parties.
- Variety of Beers: The venue offers a variety of beers, which some customers appreciated.
What Customers Dislike
- Poor Management: Many reviews criticized the management for not knowing how to run the business efficiently.
- Quality of Food: The food quality was generally considered to be mediocre, with some mentioning it's microwave quality.
Recommendations for Improvement
- Staff Training: Based on reviews, staff training in customer service could improve the overall experience.
- Menu Overhaul: Improving the food menu could make the venue more appealing.
Photos 100
Reviews 34
DA
Dan Smith
Warning: Dont believe the wait time for open bowling that you will be told over the phone. We called ahead and was told it was an hour wait. Arrived around 8:15 and the lead front counter person said lanes would open up because a league would "soon" be done. Lanes began to clear from the league as it neared 9:30pm (not soon in my book), but apparently every league bowler has to physically leave the building before a lane can be made available for open bowling. At 9:45, there had to be 15 or so open lanes but no names are being called. Then, a group of 6 drunk and disorderly people arrive and give the counter guy a hard time because they are told there is a waiting list for lanes. They give the guy crap because there are so many lanes not being used. So, after we have waited an hour and a half (along with a whole bunch of others waiting), this group goes straight to the front of the line and gets two lanes. When I ask about our spot, he now tells me a lane is open but because it is now after 9:30, Ill need to pay the higher cosmic bowling rate. The drunk group just paid at the regular rate. After complaining, he backs down and gives me the rate we would have paid at 8:15pm. It didnt seem like anyone really knew what they were doing or how to run a business. But, if on a weekend night, you want better, faster service - come in drunk, give the counter people crap and be as disrespectful as possible, and you will get great customer service. Will never go here again.
KA
Kandake Treats
This is a very racist facility. VERY racist. They talked to me nicely on the phone. Gave me instructions and deposit prices regarding booking a party. Once we stepped into the facility to proceed with the arrangements( where they became able to see that I was actually a black woman) both of the previous conversations apparently became just my imagination. They stated that I asked about booking a lane for open bowl. Who in their right mind accepts reservations for open bowl and who makes arrangements for open bowl? That makes no sense. Also, I was told on the phone that I could not book my party at 630pm because there was already a booked party for that time and that I could book my party for 5pm or 7pm. So, why would I be informed of party booking times if I called to question open bowl? Not true, I called regarding a party but once my black face was shown the arrangements and prices I was given were no longer valid. RACISTS. Ill spend my $500 with owners or employees there that looks more like me.
JI
Jim Turcotte
Old guy behind the counter actually argued with me about renting shoes he said "those are to big for you take these" giving me an 11 when i asked for a 13. Then aregued with me until i threatened to take my money back. Hes a total jerk. Place was dirty and the bathrooms were worse than any truck stop youve ever seen. Overall very expensive for low quality lanes, poor management and inexplicably rude staff. Go anywhere else if your looking for a good time.
IN
Inga Rzeszutko
Plenty of bowling lanes. Check website for league nights and call to see if they have extra lanes available. Plenty of beer choices though prices seem high for Oak Forest(a bucket of 5 domestic beers for $15). Food is mediocre when prepared properly and to order. Summer allows adults (over 21) to sit outside in a huge outdoor area which includes 2 sand volleyball courts, room for 4 set ups for bags and a fire pit to warm yourself on those cool nights.
MA
Mariam Adeyemo
The guy at the desk was friendly but overall, the place is old. We had a large group and each of our lanes experienced problems which caused us to wait for help. They also seemed to be understaffed, so the waiting time was long. For some reason, the reception in the building stinks, so dont expect any calls while youre bowling.
RU
Rubin Thomas
This place is the epitome of racial profiling. No one understands how to talk, or what gestures or tones are appropriate. The prices are pretty high for microwave quality food. Overall horrible experience I would only recommend this establishment to those with fair skin.
FA
Faye Musielak
I only go for the outdoor sand volleyball and the service isnt that great. Its a nice place to hang out & watch people play volleyball or play bags but sometimes the service is slow. And the food isnt that great either. Best to eat somewhere else.
GI
Gina Caccavale
The man working on friday 1/15 was an older man and was nothing but rude. The man gave up our lane when there was 5 others available and then when I asked if we can go on another lane he was giving me an attitude and rolling his eyes at me.
CO
Colbey Gilford
Worker is very rude and racist. Was nasty with our party from the second we walked in. Blamed us for the balls constantly getting stuck and not returning (how?) Never again will we return!
MO
Monique Lamb
My daughter had her 4th birthday here and it was great! The children had a blast! The staff was excellent and very helpful. It was also inexpensive.
MI
Michael Boyadjian
Great place to bowl with plenty of lanes. The bar is centrally located which makes it easy to get to from any lane. Prices were reasonable.
QU
Quentin Daniels
Seems nice but when you ask the people at the desk questions they seem rushed and very pushy to help you bring business to there location.
DE
Dexter Smith
This is an okay place good for families not too crowded. But somewhat out dated, definitely in need of a make over. Great pizza.
DA
Davdacraz 23
Theyre staff are a bunch of depperessed jerks then they burnt my fricken pizza the whole place smells like legit crap
DE
Devin Heaphy
GO TO CENTENNIAL LANES. much better owner and they actually take care of their stuff. Smells like rotten eggs.
NI
Nicholas Mcgurty
Outdated old school bowling alley feel. Could use minor upkeep. Great place to bring friends or family.
DA
Dan Granato
Good bowling alley they keep up on the maintenance of the lanes. Great beer garden and volleyball courts
SE
Sean O
Great place to play bar sports and knock a few back. Service is lacking a bit and the food is OK.
ST
Stephanie Bruton
Very good time, alley tidy, great family place to be, enjoy seeing the wee babies using numbers.
DA
Daniel Largent
Drinks and cosmic bowling are a great combination. Could use more mid range balls (11-14).
JI
Jim H
Great pizza and paninis. The drinks are decent. The courtyard is great in summer!
JI
Jim Finn
Good alley, needs some updating and the ball reruns (especially 16) need tlc.
NO
NoGood Garza
Nice and spacious outside area perfect for a party, but food could be better
ST
Steven Leitelt
Bowled here for years, great lanes and even better staff and food!!!!
TA
Tannika M
Nice place to bowl and also a great place for kids birthday parties!
LI
lindsay brooks
Great lanes.. Being alley was really clean and had some good food
HE
Heather Jasmont
Good food but their phone etiquette needs some improvement. Rude.
ST
Steve Luzzo
Decent bowling alley, alright bar. They have volleyball courts.
AM
Amanda Fraats
Great patio space and great food! Service could be better...
ER
Eric Bartkowiak
Awesome went there cause I dont get service at school. Lol
FR
Frank Lowhorn
Ive bowled here for many years. Always great time here.
DO
donny D
open lanes, not packed, food/drinks are expensive though
AL
Alyssa Heklowski
Good service. Went here for a party with no complaints
DE
Delores Jackson
No drama
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