|Related:||cinemark at richmond centre|
|Address:||3950 1st St, Alpharetta, GA 30009, USA|
I love the look and feel of Avalon, and only hope that the Regal Cinemas can keep up with the wonderful vibe. I frequent the theater during the weekday afternoons and cant help but notice that there is typically one person selling tickets and only one person on concessions. I know that companies are in it to make money, and that payroll hours have to be considered, however; it was apparent yesterday that there were missed opportunities on the part of Regal Cinemas to provide sufficient customer service during opening week for well publicized movies. Without exaggeration, there were 15 people standing outside to get tickets and only one poor soul to offer service. I felt badly for her - she was doing the best she could under the circumstances. As the crowd grew restless, I went inside in hopes of notifying a manager. It was there that I noticed the ticket kiosks. I called my party inside and proceeded to order my tickets (as I have so often at a competitor.) But I got no where! Regal card in hand; I swiped! The woman next to me (whom Id seen outside and who probably followed us in) swiped - but again, to no avail! The manager saw our struggle and came to assist us. Apparently you dont swipe the Regal Loyalty Card; you hold it under the UNMARKED scanner. Really? The clock is ticking and we proceed to the concessions line. One employee; so Im in the queue again...need I say more? In closing, (since feedback is a gift,) for starters, I would like for you to monitor the ticket line and offer the kiosks as an option. In your absence, a simple sign, for example "Ticket Kiosk in the Lobby for Your Convenience" would help. (FYI: I appreciated not having to fumble with credit cards outside in the rain - something I would expect at Avalon.) Secondly, notate where to scan your loyalty card and not simply where to swipe your bank card. (Again, just a matter of signage.) Lastly, reconsider staffing during opening weeks so that your patrons arent expected to show up an hour early simply to navigate through ticketing and concessions. I value my time and will give you the credit you deserve when you live up to these basic standards. Come on Regal - you can do better! Youre making Avalon look bad!
Ive been coming to this theater for the past year and a half. Theres a lot to like about this place; reclining seats, large screens, great location, full bar and food menu. On the surface, this should rank an easy 5 stars. The main problem, and its one thats been nagging me for a while, is that the SCREENS ARE NOT BRIGHT ENOUGH. Casual moviegoers who see less than 10 movies a year are not going to notice this, but as someone who goes on a weekly basis and frequents other theaters in the area, this problem is indeed real, and has persisted ever since I started going. At first I thought maybe it was a particular film or auditorium, but time and time again I see movies at this theater projected that look dim. Scenes during day are passible but any scenes set at night/low light are simply WAY TOO DARK, and difficult to make out any fine detail in the image. My guess is that this is a cost-saving tactic by the theater owner to reduce overhead energy costs. But at $15 a ticket, the movies shown should look GREAT, not passable or kind of murky. My hope is that the theater manager will see this and understand that these things dont go unnoticed, and that moviegoers deserve the best presentation possible, not a cost-saving compromise. Its a shame, because this theater does have quite a lot going in its favor, but I wont be wasting any more money here until the screens are projected at their proper lumens/light levels.
On 1/31 - I had the worst experience ever with Regal movies. I’ve purchased my tickets online on Fri 1/29 to reserve seats for me and my kids. I walked in on 1/31, stood in the food line, spent $30 on popcorn and drinks and just to find out at the entry barrier that the show was cancelled because there is a festival at the screen where my movie is supposed to show. Horrible customer service, horrible management, horrible display - nothing was showing at the front or on the display screen to remotely indicate that the movie is cancelled and will not show at 11:45. While the personnel at the theater refunded my tickets, the next show is at 3:15 and it is already booked and no good seats are available anywhere. What’s worse is that the management team didnt know that the screen was taken until a customer walked in and told them that the screen was taken over by the films festival ... WHAT are you kidding me - that is even worse not know that your theater was taken over by the festival event!!!! The person who scheduled this festival event without letting people know should be fired, the management at this theater should all be replaced with professionals that know what they are doing ... you are a horrible company! I will tell you what my 8-years old daughter told me Sorry doesnt help!
Very disappointed in this theater. Went to a Fathom events screening for Hardcore Henry here that was supposed to include a comic book, collectible ticket, and QA with the director. Needless to say no collectible ticket, no Q/A and originally the staff didnt seem to understand what I mentioned about the comic. Shouldnt be that complicated if this included in an inflated ticket price. The manager tried to find the collectible ticket but said it wasnt sent to them. Poor planning then on the theaters part regardless of if Fathom Events goofed or not. If you pay for something you should get it period. And Q/A with director? Nope, it just ended. Just an excuse to charge the customer more with a product they didnt get. Thats really unacceptable. Had my dad and I known this we would have caught another screening and saved money. Very disappointed in this experience and expect more from Regal and Fathom Events. Hope they can correct this in the future. Too much competition from other theater chains and home cinema options to make these kinds of mistakes.
All of the below points are you in comparison to AMC North Point 12 theatre. 1. Front row seats are very very close to the screen. It is almost impossible to watch movie from front row. Such is the corporate greed, they really have contempt for the customers. 2. If you bought ePremier pass from costco prepare to pay $1.50 more per ticket. They call it "reserved seat surcharge". AMC doesnt charge this fee even though they also have reserved seating. The ticket price without pass is also higher. 3. The seats are as good as that in AMC if not better. Being the newest theatre in the city I hoped this theatre would be top notch in entertainment experience, sadly it is not. The prices though are top notch. In my view the, the only time I will go to this theatre is when Im already at the Avalon and just dont want to drive to AMC North Point 12. Since I buy passes in bulk, and this experience has already put me off, I am not going to buy Regal Cinemas passes anymore, going to return the remaining I have. So good bye Regal Cinemas.