|195 Mall Woods Dr, Dayton, OH 45449, USA
I have been coming to this theatre for as long as I can remember. At least 10 years. The staff is awesome and not just for customer service, but also in how they handle the crazy, dramatic and out of line situations that frequently happen here. I have witnessed them personally going out of their way to accommodate customers. Sadly, no matter how many times they go out of their way for customers, you get those few patrons who blow things out of proportion when something happens that they dont like. For example, to the mother who claims she and her children were asked to leave.... Lets set the record straight on that. You and your children were not asked to leave the establishment. You were asked to take your child out until you could calm him down. That isnt a rude or outrageous request. In fact, its a common courtesy to respect the other individuals in the theatre who paid to see the movie. A movie, which by the way - was more geared to adults rather than children. You are the one who chose to leave instead of calming your child down and returning to the movie. Pretty certain you got refunded for the tickets too. The individual or individuals who clapped when you left werent doing that because they wanted you or your children to entirely leave the establishment. They did it because you were politely asked to take your child out until he calmed down in consideration of everyone there. If you didnt feel comfortable leaving your other children you could have taken them too. Instead, you continued to argue with an employee trying to do his job, which made even further distractions for those watching the movie. I think anyone can sympathize with the fact that you wanted to do something special for your older son by taking him to see the movie. That in itself isnt the problem. If you want to watch a movie with your older son and whomever else that isnt a big deal. But dont come to a movie with a toddler if you dont intend to show courtesy to the other patrons when or if the child is acting up. I myself am a mother, along with family and friends who are too. I have been in this situation as much as they have and it has always been a given. If the child is acting up and interrupting others we remove them until we have the situation under control. Its almost like the unspoken rule. Its true for movies, church services, shows, etc. The theatre employee was not out of line in his request to you. It wasnt personal, it wasnt picking on you or unprofessional. Put yourself in that position. You have a theatre full of paying patrons and everyone but 1 is being quiet and not causing distractions. You have to consider every customer. Would you really allow 1 to engage in behaviors that without a doubt would ruin the movie going experience for everyone else? I understand that you didnt want to miss the movie, didnt want to leave the other kids for a few minutes without you - but none of that is the fault of anyone else, including the theatre employee. That is what compelled me to write this. There was a significant distraction caused by your circumstances, you were asked to handle it to show courtesy for the others. You made the decision to leave the theatre. It is unfair and untrue to post a comment blaming anyone at the theatre other than yourself. They have a job to do and are responsible for creating an enjoyable experience. My review isnt personal against you either, but rather to set the record straight of what really happened. Easy fix going forward. Either dont take kids to movies (if there is no intention of ever taking them out during tantrums) or take them and respect the theatre requirements.
I have never written a review before but felt strongly about leaving one here. Tonight, my husband and I drove 20 minutes out of our way and paid extra just to attend this specific theater and watch the Hunger Games in XD. We were excited as we have both read the trilogy. In addition, we were eager to try out the new theatre recliners (very comfortable). The showtime was 7:30 and we arrived around 7 and purchased food from the concession. When we walked over to the door, a group of 5 were standing around the entrance as well as a security guard. The previous movie had not let out yet. Since our hands were full, we decided to stand across from the door to set our food down on a table. After waiting about 20 minutes a line started forming outside the entrance door. A manager came to our area to announce that the doors would open soon and there is a line forming but it is not necessary to fall in line (some customers were sitting at tables in the concession area). We all had our tickets AND assigned seats. My husband and I stayed where we were. I witnessed a lady walk by and ask the security guard if she needed to fall in line and he said she didnt have to. Again, my husband and I stayed where we were. At around 7:25 they finally opened the doors (showtime was scheduled for 7:30; at this point our food was already cold). We began to walk toward the entrance when a tall man who I assume to be a manager as well, stopped me and told me I needed to get in line. My husband then explained that we had been waiting 30 minutes and there was no official line. The manager argued with us, and told us to go through anyway then remarked "thanks for interrupting me" as he had been making an announcement when he stopped me. I understand a need for order, however, when you purchase a ticket and have an assigned seat number, a line is a little redundant. Not to mention we were told we didnt need to fall in line by 2 workers. Therefore, the misunderstanding lies with the movie crew not the customers. No matter how nice a facility or how good a movie, nothing ruins a night like unneccaary rudeness, especially from those who are supposed to be professional. Being rude and condescending is not good customer service. We will not be attending this theatre and will encourage our friends and family to enjoy a night elsewhere.
To the male staff member who requested I take my toddler out of the movies just now and proceeded to ask me why I couldnt just let my 12 and 5 year old finish the movie while I waited outside with my little one... As a mother I told you that I would not feel right to leave my 2 minor children alone for the duration of the show where I cant see them. He asked me why I wouldnt think my children would be "safe in there" - Im sorry but I worry about perverts (men/women) - which I told him and was pretty upset at this point and I normally dont get worked up like that- and he must have forgotten the disastrous times where crazy people have shot up a theatre (I did not mention that). Thats the part that upset me more. I understand my toddler started to get restless (he woke up right before he could get in a deep sleep as we arrived and no amount of popcorn and drink could keep him still and interested like usual). I wanted to treat my 12 year old for his birthday and we chose to wait a couple of weeks so it would be less crowded- and avoid anyone who has aversions/hates/eye rolls to children in theaters. Sorry to the individual(s) near the middle section who moaned "My god..." and clapped as I anxiously picked up my toddler to try to calm him down the 1st time near the entrance and then finally out the door (that really makes a mom happy). For the record, this is the 1st time Ive been asked to leave any establishment with my children and I do not take my children to the theatre often since I dont have the luxury of dropping the youngest off to just anyone. We dont have family nearby and my husband is in Afghanistan. So to staff member and moviegoer(s) that wanted us to leave since my child got playful/restless and was standing on our paid seat in the lowest level and only blocked MY view, please note I tried my best as a mom who just wanted to take her kids to see Captain America / Avengers. #CantPleaseEveryone