|Address:||3555 S 140th Plaza, Omaha, NE 68144, USA|
Bought tickets last week to see Newsies, the special event.... We got to the theater an hour early and the staff directed us to the theater on our tickets, theater 3. There were a few other people waiting for the Anne event. The show was supposed to start at 7, so at 7pm, the lights dim and trailers start. We sat through half an hour if trailers then some Spanish film starts. When I went to inform the staff that what was showing was not the special event, they said that Newsies had been moved to theater 5, though they had never let us know about it. By the time we got into the correct theater, we had missed the first 40 minutes. Too be clear, or tickets said theater 3. We were directed to theater 3. They should have told us that the event has been moved to another theater, so despite being an hour early to get good seats, we missed a very good chunk of the show and got shirty seats in the front where our necks were stained to be able to see. After arguing with the guy at the counter, I finally got a refund for my tickets, though he repeatedly offered what is basically rain check passes instead. Again, this was a special event. I had to take vacation time from work just to see my favorite musical (Broadway version) on the big screen. The tickets cost more than twice what a regular movie costs to see. No, I do not want passes for something else. This was literally the last shot to see this musical since its Broadway run and tour are both over and the experience was completely ruined. They did restart the show when it was over, but it is pretty much ruined when you have to watch the second half before the first... And since we are adults with jobs, we couldnt stay to finish the entire thing the second time through. These theater sucks. The seats were dirty....like literally sticky mess sick too the seats in the first theater we were in... The staff was uninformed apologetic to the fact that this was a one shot deal and had been completely ruined by their lack of communication to their guests. Im positive that the only reason they even started it again was because a couple other people complained as well. The thing is, there was only one other theater in town showing this event and they were sold out, so we were forced to this theater, bit unless they can accommodate the guests and communicate the changes to them, they should not be authorized to host these special events. Do not go to this theater. You can have a much better experience in a cleaner theater for less money. Go literally anywhere else!!!
Aside from exposure to lice this theater has it all! Sticky floors Melted milk duds on seats Employees standing around talking about LSD Nonworking equipment Urination in theater seating My family and I showed up around 6:35 for a 6:45 showing of Star Trek Beyond on Saturday, September 16, 2016. We sat in theater 1 and when there was no previews, adds, or movie after 6:45 one of the other movie patrons went to inquire what was happening. A few minuted later a manager came in and said it would be about 2 minutes to reset the equipment. Then he came back and said that the equipment was beyond their capability and a service order would have to be put in. The earliest it would be working would be the following morning. He gave us movie vouchers and let us see any movie showing at that time. Okay, so things happen. We went into theater 4 and saw Kubo instead. We choose seats that didnt have chocolate or caramel stuck to them, which were visible in both theaters. After the movie, my daughter thought she had sweated when she stood up and felt damp, but alas, it was someone elses URINE! No amount of free passes will make me see another movie here. The employees need to step up their game and make sure movies are running (the reason we came in the first place) and that the theaters are clean (seats and floors). The next morning my husband addressed this with the manager on duty, Tyler, and he wasnt even reimbursed. Unacceptable. Avoid this place!
A Private User
This used to be a great place to see movies. However, over the last two to three years there seems to have been issues with every screening Ive attended. Either the film is inaccurately projected (going far off the sides of the screen for "Macgruber" - the opening credits were being displayed on the wall next to the screen), the house lights are left on during the movie (for "Fast Five"), there are issues starting the movie ("Scream 4" had to be shut off and turned on again 4 times because they kept starting it about 10 minutes into the movie), or speakers have been blown and sound horrible (for "Source Code"). Today I attempted to see "Fright Night", but a subwoofer was blown, so it sounded like firecrackers were exploding anytime the bass was loud. After hearing this through the 18 minutes of previews and the opening credits of "Fright Night", I said screw it and reported the issue to the manager. He was nice enough to refund my money (I didnt want to wait around for them to fix the issue) and give me a free pass for another showing, but enough is enough. AMC really needs to update their equipment and screens (just updating the couple of 3D screens and fake IMAX auditorium is not enough), and hire more staff that are capable of accurately projecting their movies.
I worked at this theater for 10 years. Would never change it for the world, but lately Im finding more and more reasons to not support this AMC location. Everytime I get a bag of popcorn it is semi-warm, the employees are horribly trained, digital projectors are not starting on time (and they start by themselves after being programmed), no seems to know how to smile, all trash is pushed under the seats, old popcorn can be seen laying around in each theater, and there are so many more things to name. Its sad to see a place that was once taken so well care of left to fall to pieces. Barely anyone finds seems to take their job here to heart, and that is most likely where the problem lies. After arriving tonight at 10:45pm for a 10:30pm movie I found the doors locked. The actual film was most likely still in trailers, but the concession stand had been torn down, all drawers were empty, and only 2 employees could be seen. It isnt the employees fault, low staffing, corporate policies (if it is a corporate policy to lock doors 15mins after the last show starts...), and a lack of good leadership is how this once amazing theater found its downfall. I guess Im ready to hop off the AMC bandwagon Ive been so comfy on and find a new place to view films.
HORRIBLE! ON TOP OF BEING A SMELLY, DIRTY PLACE with paint peeling off the rails in the IMAX. We waited in long lines only for them the allow people from the back of the line to go to the next cashier to open. Then when we finally got to a cashier...would you know we would get the new one....who obviously was not properly trained and did not realize that he was charging my card multiple times...and could not figure out how to run the discount card...everyone makes mistakes, right? Well, you should not have to argue with them about it. Had to prove to them with online banking - finally, after a 35 minute ordeal got into the IMAX and they did not give us glasses...had to go back...all of the 3D glasses were scratched. OK, now we get seated and had only audio no video. Finally video kicks in and they never dimmed the lights completely. We had to send someone out AGAIN to ask that it be done! WTF? NEVER AGAIN