|Address:||2901 S Capital of Texas Hwy, Austin, TX 78746, USA|
I went to the AMC at Barton Creek Mall for the first time in years and immediately requested a refund after walking into the IMAX auditorium. The renovated lobby and exterior drew me to the theater, however when I walked into the IMAX auditorium the first thing that hit my family and me was the stench. My kids said it smelled like dirty diapers. It was also uncomfortably warm in there, which did not help the smell. The floors were disgusting, littered with food and trash, including pieces of old rotting apples, after the staff had just completed "cleaning" the auditorium. The seats were horrendous: the headrests were disgustingly stained with the sweat and oils of previous guests, and the seat cushions were ripped with exposed foam cushion. We then exited the auditorium without sitting down. The only good thing about this experience was that the manager was understanding and gladly refunded my money. The manager then told me that IMAX, and not the theater, controlled the IMAX auditorium, and because of that it was not maintained by the AMC Theater. Note that I did not go into any of the other auditoriums, and cannot speak of their state of repair, or disrepair. However I will not be visiting any AMC theaters for the foreseeable future. The IMAX is sold as a premium experience, and as such I expect it to represent the finest the theater has to offer.
My girlfriend and I waited in line for an hour to watch the premiere of Neighbors 2, when we finally got seated she went to get popcorn and drinks. After about 5 or so minutes of her being gone some old man who called himself a REP, who had been standing about 3 feet from me rolling caution tape, looked at me and told me I needed to move somewhere else that it was his seat. At first I thought he was kidding because thats never happened to me before. I said why did you wait for all the other seats to fill up before telling me that? He replied "You can either move or I can have you thrown out." I laughed and he went and got someone. This man dressed in a suit said he was security and I needed to move. I said okay so are you going to find my girlfriend and I another seat? As you can imagine, he did not. When I asked for a manager the "security" said they didnt actually work for the Movie Theater. No Manager to be found, no movie theater staff to be found. AMC Barton Creek is the worst movie theater I have ever been to in my life, all because of this one event. 6 years of my life spent defending this country and then I have to deal with the kind of people at AMC Barton Creek. I will not be going back to this place and I will be sure to let my friends, family and military circle know not to go here.
AMC Barton Creek is a normal theater with normal (stadium) seats and normal pre-show entertainment. Normal popcorn and concessions. A normal bar with a sub-par selections of beers. I suppose that makes for a decent cinematic experience. But I don’t want normal; I crave more. To be a little more specific, I find the pre-show CGI anthropomorphized dots that announce Coca-Cola everything to be annoying. The voice of the recorded announcement telling you to silence your phone is borderline racist. All that said, I would still give this place three stars. I mean, it’s not bad. But the last time I went, the whole place was humid and stuffy. It smelled like wet carped and mold. That made for a less-than-stellar experience. But I suppose I should have expected the normalness. Every time I go a theater that’s not the Alamo Drafthouse, I wonder why I do it.
Update: Its been remodeled and everything is much nicer and ticket sales happen faster too. Its a good cinema, nothing too great but nothing bad either. Now has leather reclining seats with less capacity but more space per person. If you want to see iMax then I reccomended the Bullock Theater over this since this one is quite small in comparison. 2014 Review: This is your average good AMC Theater. It only shows blockbusters which could be a plus or minus for some. I visit this theater whenever Alamo Drafthouse doesnt have the movie I want to see. The food is okay but the popcorn is good. Sometimes there can be kids that are crying or just being annoying throughout the movie and might disturb so thats something you should go in prepared for (depending on the movie your are watching).
This theater was hit or miss when it first opened up. There were constant sound problems and low bulb projections, and the staff didnt care. Now, it seems like most of the problems have been fixed, but you sometimes still have an indifferent staff. It depends on the manager on duty. The IMAX projection is not as good as the Bob Bullock experience, but it is satisfactory. Still, for theaters that show IMAX, I prefer the Regal Gateway, or even going to the Cinemark Tinseltown in Pflugarville. The great thing I have to give them is that they now have a bar in the lobby. Yes, now you can get your drinks on before or during the movie. That pushes their rating up one star. Only problem is getting up to go to the bathroom at times during the movie.
Housed within Barton Creek Square Mall, this theater isnt my first choice in Austin, though it is directly at the intersection of Mopac, 270, and 360, so its a pretty south central location. They exclusively show Blockbusters and commerical films--no quirky or independent films. Parking is easy to find, but there a lot of loitering teenagers around the theatre on Friday/Saturday night. Overall, I probably will return, but most likely because they are showing a commercial movie at a time that appeals to me rather than in an atmosphere than appeals to me.
We were having a fun day in Austin. Until we got to this movie theatre. Attached to the Barton Square Mall. The exterior of this location looks nice, clean and high tech. Step inside and there is an under staffed concession stand and dirty grimy appearance. Then step just barely into the halls with the actual screening rooms and the pungent smell of urine and popcorn is overwhelming. It is absolutely the dirtiest AMC Ive ever encountered. Additionally the business does not allow licensed concealed carriers to carry their weapon.
A Private User
I guess I will start with the pros. The workers were nice, it was fairly priced, and have good sound. But! (cons), what gives it the low rating is because of the people who goes in this theatre dont seem to care about the other people around them. They talk loud, make loud noises, and use their phones a lot. The floors were sticky and unclean too. Had a really bad experience... I suggest seating as far away from teenage idiots. The movie was good, the theatre is good, the people who goes in this theatre are indescribably bad.
I like this theater pretty well, especially if I dont feel like dealing with the Alamos craziness. They have a very good sound and projection quality, and now offer the "IMAX" screen that is several stories tall. They have standard concessions, nothing special there, but I actually prefer to visit the California Pizza Kitchen in the mall before a movie if we also want dinner. Only warning: its a definite hangout for teenagers, so consider carefully for shows that might appeal to that crowd.