|Address:||45020 Albion St, Mendocino, CA 95460, USA|
We went for my birthday in June and decided on the room in the barn with its own deck and spa tub in bathroom. I booked over the phone and was told check in was 4pm but that we could arrive around 2.30 and the room might be ready. We did just that as we were paying a lot for one night and wanted to make the most of it. This is where things started to get a little weird... Upon arrival at 2.30 there was no one on the reception desk and despite the fact they were just feet away in a small room no one came out until I rang the bell. Not a great start. I was told the room would be ready in half an hour so I happily went to wait in the garden with my girlfriend. When I returned in half an hour I was told it would be another half an hour. I made no fuss as obviously official check in was at 4. So again we waited. My girlfriend at this point was wanting to get the party started so went back to reception a few mins later to inquire about getting some drinks from the bar. She experienced the same awkward wait at an unmanned reception and was eventually informed the bar wasnt open yet. She thanked them and walked down the stairs to hear the reception staff loudly complaining about us arriving early when they had told us 4 oclock. Erm no you told us we could try coming at 2.30 thats why we arrived early, no other reason. The overall attitude and customer service experience was really poor. They could barely be bothered to assist us, provided misleading information and then complained about us for acting on that information! We ended up getting into our room at 3.30 as one of the ladies who could barely hide her disdain agreed it was in fact ready. This left a really bad taste in the mouth and we ruled out having dinner there because of it. That being said the house and grounds are beautiful and genuinely charming. The deck from our room was lovely and the room was also very nice albeit small and definitely over priced at $300 a night! Overall we thoroughly enjoyed my birthday escape. Sitting on the deck soaking up the sun the view and the cocktails was enchanting. The attitude of the staff however was awful. Finally was looking forward to the complimentary breakfast but this was very disappointing. Small portions and pretty bland. The hostess in the morning was very nice and welcoming. In conclusion quite a few negatives which is a shame given the place is really quite wonderful. They should aim to do much better!
My first experience with the MacCallum house was after a weekend excursion I took and had booked a room at the Mendocino hotel. I was mortified. The room hadnt been updated in probably 25 years. To date it, the television was an old 19" model. The lamps and curtains were from 15-20 years ago. You could see where they had replaced the valances and not patched the holes. For nearly $400 a night, it was horrible. We sought out alternative accommodations and found that the barn on your property was open from the wonderfully helpful gentlemen - the upper left room. It was the exact opposite of what we had faced at the "hotel". Every need had been thought of - from silverware to towels, anything we could want was there. In fact, I hadnt though I needed another food plate until I needed it - and it was there. However...this time staying at the quote "luxury suites" I was sorely disappointed. We had no silverware or plates for the cheese and appetizers I had brought back - I had to use the brown paper bag I bought the wine in. When looking around at the room, I was shocked at the furniture...it was horribly dated and used. CLEARLY it was old and full of holes, scratches and dents. The room itself was wonderful, but where was the attention to detail I had noticed in the "on property" barn room? When my father in law went to extend his fold out bed from the couch, I was really appalled. More springs could not be felt on a mattress from 1920. This poor 70 year old man had to sleep on that "pull out couch". He didnt complain, but had I slept in it, I certainly would have!!!! I have lived in NYC and had the odd pull out occasion - there ARE good mattresses and couches you can buy. What we found in our room was NOT one of them. Furthermore, the "hot tub" that we thought would come with the room was cold when we tried it - 5 hours after the attendant said it would be ready. Overall, my opinion of the MacCallum house is mixed. It felt like you had JUST taken possession of that "luxury suites" property, but after asking the front desk clerk to find youve owned it for 11 years, Im very disappointed in your care of your clients. However, when we stayed at the barn suite, it was one of northern Californias best nights. I dont know how you can be so accommodating and attentive for one room, and so apologetic and lacking in another.
My husband and I were married there last year and spent a great deal of money on our wedding (an off season wedding in December no less). We returned this past weekend, on our one year anniversary and were extremely dissapointed. They some how had gotten the room we had booked 10 MONTHS OUT wrong and put us in a room that was not even in the main area (they have rooms on the other side of town also). Then when we asked to change to a room closer to the one we had originally booked, it was an issue. Never once did anyone wish us happy anniversary or do anything special to commemorate our anniversary (I know some hotels put champagne or flowers in the room even if you didnt get married there! I found it particularly suprising nothing special was said or done since we were married there only the year before and it is such a small town place). To make things even worse, each time we dined at the restaurant (which is the only reason Im giving any stars at all- the food is incredible) we were seated at the WORST tables in the house, even when we had made reservations AND the restaurant was empty - Im talking away from any Windows, back in the corner where the door is and all the staff have to walk by from the kitchen. It was so dissapointing to not only not have the room we had reserved which was the same room we had on our wedding night, but to also be treated so poorly. It felt like they took our money and could care less how our experience was. If you get married here, beware they seem to only want the $$$ and dont expect them to do anything above and beyond for you. It was a waste of money to return to what we thought would be a special return for one year anniversary
Kimberly Ann Graham
This would have been 5 stars were it not for the breakfast service the second day. Day one was great. Breakfast is included for guests of the hotel and did not disappoint in the least. I had the Eggs MacBenedict and they were delicious. House made bread instead of muffins, coffee, mimosa or orange juice. Everything was great. Service was on point. Coffee never got below half full, very attentive. All this as a walk in. We had tried to book a reservation the evening before because the dining area is relatively small and they are open to the public. We were told that reservations were full until 10:15 and we had massage appointments so decided to come as walk ins. Worked out fine. We also had dinner there that evening. Service was a bit slower but the food was very good. They do an "Afternoon at the Mac" happy hour in the bar. Great drinks at good prices. The bartender was an older gentleman that was quite interesting and seemed to really enjoy crafting new versions of some older drinks. Day 2, the service was way off. Thank goodness we did not get this the first day, we would never have made our appointment. We were walk ins once again but it wasnt as busy as Day 1 and again we were seated immediately. Our server was partly to blame. Took our orders but only after we got coffee refills from the pots set up in the bar did he offer. Food took almost 40 minutes to arrive. Fortunately the quality was still good. I guess alls well that ends well......