Granada Bowl

Reviews 14

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J V

I was very disappointed in the NYE bowling we did this year. First off when I went to check in they insisted I hadnt yet paid, thankfully I brought my receipt with me as proof ( that was quite embarassing for me). Then our strobe lights in the alley section we were in were not on, I had to ask 2 times and finally an hour into our session they got turned on. And most annoying was the guy talking over the loud speaker announcing the competition going on at the entire other end of the alleys. We couldnt even hear or enjoy the music playing, I asked the guy at the counter if the announcing was happening all night that we couldnt hear the music and that we were not involved in that. It ruined the night! I would suggest getting a portable speaker to announce game competitions for just that area where it is happening so the rest of the entire bowling alley does NOT have to hear whats going on as the main focus of the place. We paid $105 and brought all the kids to enjoy the night and personally we were all very disappointed. I asked for a refund and the manager James refused to give me a refund as he said we bowled and we got what we paid for. We went there for the lights and videos too which were advertised in the NYE package and we couldnt hear the music at all over the announcing a penny for this pin and a dollar for that pin, very disappointing. I have reached out to him several times with no responce. Horrible customer service and a terrible way to run a business. If he would have went about my concerns a more professional way then I would have tried the bowling alley again, I even made suggestions but nope he just wants to make excuses and be rude. So unprofessional, I will Never go there again! I would also suggest the owner Kim take a look at her management team and make some changes to focus and improve customer service. Is $105 really worth a big company like Granada Bowl loosing customers, I would think not but oviously James thinks so!

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Margo w

I am very disappointed with the service we received for having a birthday party here at Granada Bowl. Our designated booked lines werent ready at the start time (and I had to approach front desk several times about it before finally something was done about it), the assigned person was never there during entire party, never asking if we need anything else. If I needed anything, had to walk myself all the way to the front desk, wait there in line to ask a question or request something. The area designated for the parties is very dark with some glowing party lights (no quality pictures will come out), and beware of step down - it is not clearly marked and because of poor lightning myself and several other guests were tripping there. Apparently management is aware of it because they said :"oh yeah, people complain all the time and fall few times, but we are up to code"..The food order wasnt completed as ordered : some items were never brought up when they were due and we had to walk to the front desk, wait in line, to get things done..Bumpers were not "available " for one of my children because they were "too tall" and could "damage the rail"...which made kid very unhappy, but management just dont care if clients not happy, right?!! oh yeah, and they will make you pay gratuity on the WHOLE thing: the bowling, the food (which included tax) and factual missing service.. We wont come back, not for party, not for games.

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Maya Levinson

What a miserable place. Shoes are disgusting. My child was not allowed bumpers because is one inch over the the "required" height for numbers. So she threw gutter balls the entire time and was miserable and they would could care less because "rules are rules" and no one cares if your child isnt having a good time. Because at 51" you apparently cant bend the bumpers but at 52" you can. And the idiot at the counter was beyond obnoxious. Just could t care one bit whether his customers are happy.

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Jodi Houk

The staff is REALLY great, from the front desk all the way to the food counter. Theyve always been as accommodating as possible & super helpful. Ive had 2 bday parties for my kids & they took care of it all, & again they were super helpful & on top of it all. The kids also love the mini arcade & the prizes they can win. Its not super fancy/state of the art type place, but had a very comfy @ home feel to it. Weve been going here over 10+ years & hope for at least 10 more

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Alicia Emerick

Great hangout for family and friends. Food is good for quick bites. Bar menu is great and bartenders are amazing. Make for a great experience. Bowl is kept clean. Many lanes. Great place for all ages. Added cozy lounge areas near last few lanes, which adds a whole new experience. Great arcade area for kids and adults. Pool tables, air hockey table, arcade games, wac-a-Batman, etc. Great prizes from prize area and coin machines. Great place for all ages.

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urb4n m0nk

Decent priced "fun zone" for all ages. Very kind and loveable staff & their made to order menu was off the hook. I suggest the Hawaiian Pizza or the classic Pepperoni!! The option to take your cocktail beverages to the lanes was welcomed. I appreciate that rule bend. Not too many lane establishments do that. The bartender is hilarious. Keep him laughing & the drinks keep coming! Lol..

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Kirk Sylvester

I went there a long time ago and it was pretty ragged back then. A friend came down and we went to bowl. The lanes are pretty modern now and was very pleased with the condition of the lanes. They also have a decent sized arcade room with some pretty cool games. Its a much better place than I remembered. Ill definitely go back. Highly recommended for kids or dates!

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Clyde Frog

Doesnt look like much from the outside, but in the inside its a nice and fun place to be. Arcade room, full bar with pool table, TVs in the bar for sports games, large food menu that is actually really good, and the bowling is great. Perfect place for the family.

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A Private User

New management dumped a ton of money into the place. not a good house for leagues as their focus is on the party bowler. they do not even have a scratch league available. But, if you want to go to a place to play cards, or party bowl, this is a fine place.

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A Private User

Good times - Karoke, Bowling, and Card Room - cant ask for more! Dont know what the other review was - the snack shack is very clean - people very nice there - its under new management so think youll be happy when you go :)

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Justin Davis

I was approached by a older woman who worked there. She was very rude and threatened to call the cops on me. She thought i was drinking alcohol with people inside that i didnt even know or see before

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Chris Kilgore

Great location, good prices. But the place was packed and they gave me an inaccurate wait time three times. Arcade and pool tables are great.

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Judy Salinas-Piper

I have been in a variety of bowling leagues here. Ive held fundraisers and team building events. Staff have been awesome to work with.

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michael sheaffer

Wonderful experience. Bumpers for the kids automatically go up and them down for other bowlers. Friendly staff

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