Jump Highway

455 Lopes Rd A, Fairfield, CA 94534, USA

Address:	455 Lopes Rd A, Fairfield, CA 94534, USA
Phone:	+1 707-202-5800
Site:	jumphighway.com
Rating:	4.2
Working:	2–7PM 2–7PM 2–7PM 2–7PM 2–10PM 11AM–10PM 11AM–8PM

Location

Photos 100

Reviews 5

Sagan Stephens

This is my sons favorite place, we go all the time, even planned to have his party here. After todays experience, that wont happen. We wont go again. My son left in tears because Austin(whos checked us in more times then anyone else) must of been having a bad day because he refused my son entry saying he was only tall enough with shoes on. We tried to explain to him we go there almost every weekend & its never been a problem with him before. This was early on a Friday when it was not busy at all which is when we normally go.. Asked to speak to a manager & Austin returned & the Manager on duty, Ryan was completely not understanding of us having being there almost every weekend & have many pictures of him having the time of his life. We have some free entry cards the manager Kyle gave us last time because the deal we bought online wasnt in his computer yet or something. No reason for us to use these now if my son can only go in the babies court. So sad about this... Went to Scandia after & he was more then tall enough for their 42" limit to ride the water boats by himself. Same with the waterworld rides, strange.. But it also reminded us how awesome that Scandia was for the kids & had our boys birthday party there instead & got to spend all day there for so much less! UPDATE:: After about 2 weeks after asking a few times, we got in contact with the owner hoping maybe hed want to right the wrong since when we went home, our boy measured 43". Just a word of advice to anyone.. Dont waste your time trying to contact higher management, he was just as rude as some of the staff can be.. Told me that I slammed them pretty hard on my review so why would they want to right the wrong pretty much.. At that point i realized this wasnt worth it.. How can you expect to keep your customers happy if the owner doesnt even care?

Sheena Lane

After dealing with the disappointment yesterday of having to argue that there are no policies or signs that state kids for the 42" and under area have to be walking, I just got a call from the owner of Jump Highway Fairfield in Fairfield - Brian Galvond. He obviously has very low standards of customer service. He was rude and unapologetic for the lack of customer service and clarity of services. Apparently his insurance company thinks that children under 42" and not walking are a liability risk, however a child who is 9 months old and walking is LESS of a liability risk. A special needs child who can not walk, would not be allowed in the facility during regular operating hours but only at special events once a month. Whats even more pathetic is he made no attempt to resolve the situation, apologize for his lack of customer service in the facility OR the fact that it says NO where that kids have to be walking. Including this statement, which I was told was on the frequently asked questions page. "Is there an age limit to Jump? We have no age limit! Children must be old enough to walk on their own. For Children under 42" we designate a special area to jump for their safety." These sentences - after speaking with an English teacher, clearly state that children under 42" have a separate area and if they were over 42" must be able to walk. Even so, This is NOT on the main page that says: "Tiny Bouncers Jumpers Under 42" MUST use Kids Court. For hours see our Events Calendar." I will not ever go to this business or recommend this business to anyone. Obviously they lack ethics and the ability to cater to families with a variety of ages of children.

Agnes Hart

My son has been jumping at the Jump Highway for about 2 years now. He loves this place & so do we. He has autism & this is a great place for special needs kids to fulfill their sensory needs. The staff is generally friendly & they keep the place under control. I really prefer this place to some of the other trampoline places in the sac/bay area because they have larger "lanes" & not so many grids. This allows the kids to jump around with ease & the little ones to run/hop around without falling over so many grids. My only complaint would be some of the changes that have been implemented since we started going: increased prices, charges for the lockers w/out providing any free shoe storage- you now need to keep your shoes with you in a bag ? if you dont pay for a locker. Kids under 42" MUST jump in the toddler area which is completely separate & splits up family members, often making it impossible for parents to supervise kids of multiple ages/heights. The Special Needs Jump time has been cancelled all together- which is very unfortunate since I know many parents (& kids) who are very interested. It would be great if they had a special needs jump time like the one Sky High offers monthly where kids can jump in a welcoming environment without the loud music & the staff is understanding when they dont follow all the rules. Overall the Jump Highway is a really fun place & I would recommend this for an afternoon of fitness fun for kids & adults alike!

Damon Mushrush

I was really excited to go here for the first time with my little brother but was, unfortunately, highly disappointed. First, you walk in and it looks like this place has never been cleaned and nothing is being done for upkeep. You start by filling out several pages of information on their computer, which is fine and part of the waiver. We finally got into the trampoline area. After jumping all the way down all the trampolines and back, I fell down on one trampoline from being tired. The kid working there walked up to inform me I could not lay down on the trampoline. I thought he was kidding because I had just fallen over. Nope. Please note, there were roughly 8 total paying customers in there at this time....nobody there. He then pretty much stared at us the rest of the time because no one else was in there - just what I want when I go somewhere to relax and have fun. I paid for 2 hours, but we stayed 40 minutes because its not a good place. I told the girl behind the counter my issues and she actually agreed with me, informing me she had found another job and was finally happily leaving that place. Even the employees dont like it. I would recommend changing the name to "No Fun, Dirty Highway"

kristin De Mers

I have two under 42" (1 is 4 and the other is 2 years) so we went for the little kids area. It was nice, especially the foam pit with trampolines at either end. However the jump house obsticle course they had in there, was not age appropriate. I had to lift both of my kids in (there was no step stool), my 2 year old needed help through most of it, and especially at the end, he had to climb what I can best describe as a rock wall like wall to get to the slide. It was meant for a 4 year old, not a two year old, so I found myself going through it everytime with him. The only other thing in there is a big open jump house that looks like football field. No balls or anything entertaining about it. The kids were bored after about 45 minutes. I was really hoping for something better, since all the indoor bounce house places in the area are closed for open jump on saturdays and sundays. But I was mildly disappointed. I think we will be back in a year or two when they can go in the regular area and jump on the trampolines.