Seattle Pinball Museum

Reviews 3

DE

Deb Sorenson

So I have never written a bad review about a business in my entire life, but in my opinion this place was horrible. We drove about an hour on Wednesday night where we arrived at about 6pm only to find the sign on the door said they closed at 5pm. We called and listened to their voice mail and looked on their website and both said they were open on Wednesdays till 9pm. The next day we did not get there till about 8:10 pm (There was 7 of us) and I went up to the counter and asked if we could get a discount since there was less than a hour. The guys conduct towards me was instantly a rude demeanor along with unkind remarks. So we spent a few minutes taking pictures by the machines and looking at how cool they were. I decided to go back to the counter and offer $5.00 each for the reminder of the hour. Again, very unbecoming comments. I told him it was probably bad business to not want our $35.00 and if he could not control himself I would give him a bad review. As I then walked away he started yelling out to me and giving me places where I could list the bad reviews! He then decided he was not even going to let us look, or even stay or go upstairs to look at the pinball machines and just kept on saying rude comments. I decided to take his picture to give to the owner so he would know which employee he was, and to approach him one more time but my daughter grabbed me and tried to get me to leave. She told that this guy is "freaking out" and she feared for our safety. She was quite shaken in the car about the whole thing. The next morning I called to complain to the owner only to find that he was twice as rude as the person behind the counter. He said things like; "please dont come back ever, we dont want your kind of people here" (I guess "your kind of people" are people who dared to ask for a discount) and "Im glad your not coming back because you threatened to give us a bad review." He even told me that he has had 1000s of people who have complained about his policies. Like that was a good thing. He also threatened to sue me if I gave him a review with "slanders" in it. So then my son gave them a bad review to which he again was rude and untruthful (please read it for yourself, it is on this same web page.) So, in my opinion, the guy behind the counter had a melt down and lost his cool which cost them $35.00 and then his father (owner) had two melt downs, one on the phone with me (which cost them $115.00, because we did not return the next day) and then his last one was on this website which will cost them even more money. I do apologize if I scared the man behind the counter for coming off demanding or aggressive and for responding in a negative manner, but we were just trying to give you some last minute business and have some last minute fun for the day. I never once swore, called names, yelled, or threatened you in any way. So now I am interested to see if the owner will respond to these comments by indicating I am lying like I believe he has wrongly done to several complaints made by others on this web page. Maybe he will try to justify their actions by blaming others? Will he save his pride by not making any comments at all? Will he make threats of suing me like he did on the phone or will he and his son simply apologize. Regardless, (and I mean this sincerely, not in a sarcastic way) something in their lifes must be happening to make them seem so angry and upset about a simple situation and whatever the problem is that theyre having I hope the best for them and I hope that they find real peace and enjoy their lives more.

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Alan Rosenfeld

Its nice to know that being older is not growing old. That is how I felt after spending the afternoon at this cathedral to my youth. Long gone are the cocktail and nicotine stains on the glass of the machines accompanied by the smoke that would fill the air and your lungs. At the Seattle Pinball Museum, it is you, the well maintained machines, and the magic you remember coming out of your fingers to control a ball bearing against gravity. It ALL comes back to you like riding a bike. These machines are balanced for enjoyment, not quarters (one fee, just press start!). You can feel the ball as you press the flipper buttons. Tap the flippers and hold the ball at the tip of the flipper, choosing your targets with skill, and hit the marks with great satisfaction. At the Seattle Pinball Museum, you will find the machines King Pin, Whirlwind, and Earthshaker. Your body will remember what to do. It will remember the dance and rhythm each machine required. Youre not playing pinball unless youre grunting and yell Oh! as the ball you really thought would last forever slips by you. You become lost again in an immersive experience for body and mind. Remember hearing your first Multiball? You will also find new machines to challenge your visual senses as well as some machines upstairs perfect for teaching the next generation what it truly means to be one with the machine. A nice mixed atmosphere of adults and some children. People are kind and are aware if you are waiting for a game and will share or move on to the next game after they are done. What a pleasure it was to spend time with the owner, Cindy, and the folks who really care about keeping the heart pounding skill we had once in our youth alive and well today. Share the art, science, skill, and FUN of pinball with your friends and children. Its hard to walk out without a smile on your face and a feeling of satisfaction. Thank you Seattle Pinball Museum. Peace.

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Robert Faulhaber

This was an unexpected pleasure during my stay in Seattle. Located in the International District, the Seattle Pinball Museum isnt very big, but what they lack in space they make up for with a few dozen pinball machines ranging from the 60s to modern tables. Some of the most notable were The Twilight Zone, The Addams Family, Elviras Scared Stiff (my favorite) and a few Ive never even seen before. They have a few arcade cabinets as well for varietys sake. They had a few that they were working on fixing too (I remember seeing Baby Pac-Man; was bummed to see it out of commission). You pay a flat price to play for as along as you want on any of their games (within their operating hours). Ive been to a number of arcades that offer the same kind of deal and I thought the price was a little high, but I still had a load of fun while there. They also offer several cans and bottles of craft beer (mostly local stuff), so its easy to spend hours at a time there. Owner was there while I was and he had a ton of knowledge about the games and friendly as could be too (along with their golden retriever). Their operating hours were a little constricting: theyre only open 12:00 - 10:00 pm on Friday and Saturday, and only until 6:00pm the rest of the week (closed on Tuesday). There were a few machines I consider staples to pinball gaming that I wish they had (Pinbot, Black Knight), but given the limited space theyve got, they make the most of it. All-in-all, its a fun place to come visit!

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