|Address:||4010 Highland Dr #1, Millcreek, UT 84124, USA|
|Working:||11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 10AM–7PM 11AM–4PM|
Worst Customer Service. We have spent alot of money buying from this store. We talked to the owners about some issues with their employees selling us the wrong items,employees who have the "I don’t care” attitude,fish dying before we got home and other issues. The owners did not care about what we were saying. They were full of excuses for their own employees and products. The owners did not offer any compensation or even a "I am sorry” for all what has happened. (Worst Customer Service ) I don’t know how or why others would want to buy from a store like this who don’t care how they treat their customers. I would recommend finding another fish store who the owners actually care about doing the right thing by trying to keep their customers happy and coming back by treating them with respect, listening to them when they are telling the truth. Treating their customers like crap is so disrespectablie. ( A few weeks later after I wrote this review. My review was my own review with only my name on it. When a family member chose to buy some things at the store, they refused to allow him to buy the items. He did not even write the review, I did. So wrong to treat him unfairly and refuse service to a family member of mine who did not write the review. Fine, you don’t like to hear the truth and how I felt but how low to treat a member of my family with disrespect also. That just shows you that standing up for what I did by making a truthful review about how horrible the customer service was there and other things on a certain day. The owners would rather lose paying regular customers than apologize and be willing to work with the customers. So, when the owners do not own up to how unfair customers were treated which me shows disrespect. I have worked in retail, I always made an effort to work with the customers because that is called respect and good customer service. )
I’ve been going here for years. I mainly get saltwater stuff and a bit of freshwater. This place has really been grown out from humble beginnings. I’ve never had an issue with the service unless the staff was jammed during a weekend afternoon rush and it just made things a little slower. They still take care of the customers. For the square footage available the selection is excellent and they don’t price gouge. Fish stock reflects market price and is much healthier looking than other stores in town which charge more. I was surprised to see some of the nicer freshwater fish much larger, cheaper and better looking than at the big chain stores. The only thing I can ding the store on is a sometimes lacking SPS coral selection, but that would eat up a lot of square footage. Maybe it’s time for them to expand. ;-) My advice for the customers and the negative reviewers: I don’t know the circumstances of every situation, but take some time to ask questions and learn about things like the nitrogen cycle and basic water chemistry before you go jumping into this trying to go home with a new tank and 20 delicate fish to dump into tap water. The reality is that fish don’t evolve to your tap water’s pH because you hope they will. I’ve never had an issue with the staff refusing livestock to me except when they thought a fish didn’t look great. I think some of the reviewers have been upset because the staff was trying to stop them from making a bad decision they wouldn’t be happy with. This hobby is not “just add water.” It’s all about patience and maintenance. The occasional disease or die-off can happen, but it’s the way you maintain your tank and choose your livestock that’s often the tipping point. Don’t rush nature, shoot for ideal water parameters and you’ll be successful. Bad stuff happens, but you can take actions to prevent it.
I agree with the other review that said this place seems overhyped. I had read praise about it on an online Utah fish forum, so I went expecting to be amazed. It was much smaller than I imagined, with three aisles of fish and some large marine tanks mostly for the display in the back. The tanks for the most part looked clean, with clear water and happy, swimming fish; however I did see a couple worrysome signs such as plecos nibbling on a fishs skeletal remains and gunky looking betta cubes. They have some interesting stock such as various saltwater shrimp, starfish, clams, etc. The whole place reminds me of a family-run operation that has a lot of personal interest in the fish, which would explain why there are quite a few tanks with "not for sale" fish and the very cute eel-thing whose name is funnily written on the tank (and not for sale). The supplies section is a bit disorganized and messy, and I worried how long some of the items had been sitting there. The workers seem interested in the fish as they sit and maintain the tanks and chat about the fish to eachother as customers mill around. I found the older lady (the owner perhaps?) very friendly, but the younger workers were hit or miss. Im worry that the "family-owned" vibe this place has means that the staff may not be watched very closely and I feel nervous about how the fish are maintained. I give it three stars because its better than some other dirty lfs Ive been to, but it is a bit lacking in "appearance" pride and a bit humid. They do have a short return policy (written tackily in marker on posterboard) which is a good sign. Im on the fence...
A Private User
I have lost all of my fish in my 20 gallon tank due to the diseased fish I bought at Fish 4 U. August 29, 2010 I bought 5 black neons. By Tuesday they had developed Ich. I have had my 20 gallon tank for more than a year and I had never heard of Ich. I had twenty plus fish in my tank and not one of them had ever gotten sick until I brought the black neons home along with three more common neons who were sick also from this store. When I called the store on Tuesday and said I had bought black neons on Sunday before I could tell the sales person they were sick she told me they had Ich. She told me it was a bad shipment of fish and all of them had Ich. She told me she would credit my money and I could use the credit to buy medicine to cure my tank! She failed to mention my whole tank was now contagious and that there was a good possibility I would lose more fish. I had a yo yo fish I bought when I set up my tank a year ago and today I had to fish it out of the tank as it had died. Yesterday I lost my angel fish I had for a year too. I am down to 3 fish in my tank. If I could stand outside of Fish 4 Us door and warn people to not buy from them and not get arrested I would do it. But I will write a review on every one of their web pages to make others aware of what this store is all about. If you still choose to buy fish from this store I would put them in a holding tank to make sure they are not sick before introducing them to your regular tank. It seems from other reviews they are known for sick fish.