|Address:||5475A West Sam Houston Pkwy N, Houston, TX 77041, USA|
The venue promised the ceremony before would be done and ready by 4:00pm to decorate for a 5:30 ceremony. The room wasnt ready until to go into until about 4:45pm. It was a disaster trying to get it setup in time while guest were starting to show up. Of course the manager could care less. The layout of this venue is awful. All the guest have to walk through the reception area, through a long dark skinny hallway to finally get to the ceremony space that is shared with the room next door. The dressing rooms are tiny, if you have any more then 3 bridesmaids good luck getting them to fit in those rooms. A few more guest showed up to the reception then expected. There was not management or supervisor on staff, none of the staff speaks English besides the bartender. The staff refused to set up any more tables until they spoke to the owner. It took about 40 minutes to get him on the phone. The manager said he would charge us $150 per extra table. Then 20 minutes later calls back and says that the money has to be paid upfront. I get the money from the groom and it still takes another 20 minutes before the tables even start coming out. By the time they set up the two tables with the chairs guest had left because they had no where to sit. The owner is just money hungry, they rather make a bad impression to all of the guest (potential customers) then to just have the staff set up the extra tables and put it in their invoice. Whats the point in making the couples sign a contract if you going to ask for the money upfront and nickel and dime them on the wedding day. It should state in the contract somewhere if there are more people then guaranteed that the couple will be charged accordingly instead of making people pay on their wedding day. Unprofessional staff, I had to tell one of the staff to get off their phone during the cocktail hour/reception. This venue is dark, dingy, cramped with a horrible layout. Dont waste your money here. I will make sure to let everyone know that Sterling Banquet Hall is a rip off.
My daughters wedding was held here. On a visit prior to her event, I was very disappointed in the condition of the chair covers. I was assured that on the day of our event this would not be the case. To my surprise and disappointment the condition of the covers were horrible. Many of them were torn and stained. They attempted to change some of them, but it was totally unacceptable. My sister commented to me on the state of the chair covers. The wedding was to start at 3:00 pm. The staff was mopping the floors as guests were arriving. This was unprofessional and embarrassing. My daughter was told that there would be champagne glasses for the toast. The bartender poured the champagne in pastic cups, with hundreds of glasses right behind him. The wedding coordinator had to have vases changed out at the last minute because they did not match. I was very disappointed with the overall service provided. The food was very tasty and the DJ (Not provided by the venue) was excellent. Most of the guests seemed to have a good time and appeared to pretend not to notice the many problems. I did not expext the wedding to be perfect, however, this venue did not do its best to make this day special for my daughter and her guests. This was their duty. This is what they were paid to do. Please go someplace else if you want good service and professionalism!!
Simply excellent , so we looked up this venue online, we were actually booked at another venue which was charging us way more and we had already put down money there, but when we visited Sterling we were simply amazed and changed our wedding location to theirs, the best part is that they were offering a beautiful wedding chapel for just $500 , which really caught my attention , it was way cheaper than the church we were planning on having there ceremony at. During the event the service & decor was great, food was good too, only issue we had that we forgot to tell them we wanted their cake cutting service , which is actually free but we thought our cake vendor would take care of it, but she didnt , during the event when we asked the head waiter to cut the cake and give it out they told us they were not informed, I felt a little irritated and told him off, either way we talked to the coordinator and the owner and figured it out really fast they were pretty helpful after that , and later the head waiter appologized and we tipped him as well. Over all great experience will def recommend.
I hosted a graduation party for my brother a few months ago. Had not had the chance to write this review but I knew at some point I would make time for it. Will start of by saying that I ABSOLUTELY love the interior and color coordination of the W sam Houston parkway location. The chandeliers and wood floors gives this place an exquisite look. Everyone that attended our event was amazed by the decor. Staff, was very professional, had the pleasure of working with Sam. Very amiable person and easy to talk to. Willing to accommodate and customize our packages to our taste without any hesitation. Pricing was exactly what we expected. Theres a full bar available, with ice and beverages for all our guests. We were allowed to bring our own alcoholic beverages which was great. Food was delicious too. So far Ive recommeneded this place to two different people and both have booked their events. Thank you Sterling banquet Hall for making our event a great success. Will continue to refer and recommend this place to all my family and friends.
Just horrible. Shady business owners and workers. Needless to say I went elsewhere and was treated like royalty without all the hidden fees and forced upgrade optional options. They told me lighting was optional then told me I HAD TO have it for 100 more and they quoted me a 400 service fee on phone and when I got there quoted me 800 service fee and told me I couldnt call the owner to discuss the shady pricing. Horrible horrible way to do business. Save yourself time and money by choosing a venue not ran by money hungry people and that care about their customers. Venue I chose gave me 4 HUGE upgrades at no additional costs...why? They were more concerned on making my wedding day the best rather than making a buck here and there. Now that will draw in customers not milking people who clearly have budgets and trying to accommodate their customers.
We were referred to Sterling Banquets through a co worker who had her wedding and her daughters sweet 16 here. Getting married for the first time I was very picky about every single detail , something like a "BRIDEZILLA" LOL.. Weddings are stressful !!!. I worked with Sam there who is the co-owner, he is very accommodating and a sweetheart ! he assigned me to a wedding planner who helped me though out the whole process till the wedding date. We just had our reception here, although they have a great chapel , but my mom wanted me to get married at "Our Church" ..everything went well during the reception, they delivered all what they promised and we loved it. We had an outside DJ and outside photographer, but they food was through them which was great.