|Address:||5344 FM 1960, Atascocita, TX 77346, USA|
|Working:||Closed 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 10AM–6PM 11AM–6PM|
Hands down one of the best Family owned pet stores Ive ever been in. My husband and I were in the process of shopping for a tank to start a new saltwater aquarium. The staff here was incredibly helpful in helping us choose the tank we ended up purchasing. All of the tanks and stands were very reasonably priced, so much so that we almost took home two! They were very informative and willing to show me their setups for their sumps so I could get a better idea of how the different kinds work. They were not pushy in trying to make a sale, and it was very obvious they wanted us to make the best decision for our tank. Even though the store got quite busy while we were there, they never ignored a customer and helped everyone in turns. They even helped us load everything up at the end! Will be shopping there again in the very near future!
I ordered bird medicine online, never got an email about a tracking number or when my order was being shipped. I sent 3 emails in a span of 10 days, still no responses or calls. The money was already received and the transaction was completed and out of my account so I kept thinking it was coming soon. Finally after calling and being hung up on, they told me that the product was discontinued. I found it incredibly rude that not once did they let me know this and its been over 10 days since I ordered and got zero communication from them, they had no problem taking my money, but had a problem answering any of my reaching out attempts. Never will order online from here again. Today I read on their yahoo page a bunch of similar post about not communicating with their online orders and people never receiving their orders. Not cool
The Owners of this shop are great. We bought a new aquarium elsewhere, and wanted to startup a saltwater tank. We went to Paradise Fish and pets to look at Saltwater fish. Since we are new to the saltwater fish world, we had lots of questions, and the Owners took the time to explain setup, water testing, tank care, fish interactions, etc. The fish were healthy and well taken care of. We look forward to getting our first fish(es) from Paradise Fish. Ive called the store twice for advice, and they were happy to oblige with an answer.
Felt like i had to be a regular customer to shop there. The lady at the counter didnt interact at all unless i asked a question and she lit up when another customer came in that she obviously knew. Shouldnt you interact with every customer that comes in your store? But overall adorable animals and awesome prices for merchandise! They have everything from cat/dog stuff to small animals habitats/accessories and reptile and aquatic animal stuff 1 star for customer service 5 star for merchandise and animals
Well me and my mother and my son went in and right off the bat the smell slapped us in the face. The selection of animals and merchandise bwas way to expensive not to mention not a very good selection. They have stuff all over the store and on the floors so my mom almost tripped holding my son. Tight spaces to walk too. Honestly we will not go back unless they clean up the store and get more animals that are not over priced.
I have had my dog groomed at several locations and this was the one that did the best job, by far. They listened to how I wanted her groomed and did what I asked. The groomer, Teresa, is fantastic. I have another appointment this week. The customer service that I had was not like the ones mentioned as the lady that answered the phone was polite and gave me all the possible appointment times.
My sister bought her dog here. Its the most beautiful dog Ive ever seen. When my sister had her dog stolen recently the owner put an ad on her Facebook page to try to help her find her dog. These are really nice people and its a really nice shop with everything you need. Definitely check it out before going to Petco.
I went in to the store happily to be in a pet shop just because I absolutely love pet shops and how friendly the owners are, but when I walked in no employee greeted me, no employee acknowledged me and when I asked them a question they threw out a rude reply. I am not interested in visiting that store again.
Very poor customer service the guy who works there was very distant and short with his responses...I asked about puppies and he said its sold its not for sale and we dont have any more and he just walked off....also he never greeted us....he almost seemed irritated we eleven walked in the building
First time in the store today, first impression of store was great! First impression of the store owner was Great, she seems really passionate and knowledgeable on saltwater aquatics. Will be going back tomorrow to buy our saltwater equipment!
We bought a puppy from them. Omg she has been such a blessing to us. She is so beautiful healthy and full of energy. The owner and his wife are sweeties. I love they make you clean your hands before handling animals. Best place!
Best place to shop ever, awhile back ago I bought a baby African Grey that was such a sweetheart they showed me how to feed the parrot and how to handle really great time being there would Recommend:)
Just went in here to look around possibly buy some things but the man working seemed very cold. It was not a welcoming place at all. I feel bad for the animals to have to be in such a sad place. :(
Bad customer service. The guy that was working was too worried about his football game to even say hi to us when we walked in. Very awkward and unpleasant place to shop.
This place is awesome I came in yesterday to search for my baby bunny I found her the employees was nice very helpful with everything I needed will be back soon !!!!!
I brought my son here after a Jumpalooza party. Was truly surprised to see a real pet store! Friendly people lots of animals (reptiles, fish, puppies and birds).
Love this shop! They always do a great job grooming our Yorkie and they are very personable and friendly. Much better than any chain that Ive been to
I love that macaw nico he is do beautiful! Support local stores :) they have a beautiful Jackson chameleon for any reptile lover out there.
I dont know whats more fun, watching the dragons eat the roaches, or the ladies at the shop trying to catch them! They are all great there!
Rude customer service! They stare everyone down the entire time you shop, it was a very uncomfortable shopping experience!
Went in to get information about starting our new saltwater fish tank... Came out with all the things that we needed!!
I went today to get my daughter a rabbit. And the workers/ owners were very nice and helpful
My wife and I purchased a dog and it was the best experience we ever had. Great people.
Theyre the best.. Especially the owners!!! Love you guys...miss yall...
The owners were very helpful and very outspoken with information.
Our go-to pet store. Great place because the staff is so nice.
Great selection of birds and fish