Cinebarre Mount Pleasant 11

Reviews 4

ME

Melanie Richardson

Flawed Business Plan – Bad Food and Not Enough Seats Here’s the concept for Cinnebarre. You’re supposed to arrive 20-30 minutes before your movie to find a seat and order food and drinks then watch your movie. But the problem is there are about half the number of seats that a regular theater has. Each row of seats has a table running down the length of each row of seats and then there’s an aisle in between each row so waiters can walk up and take your order. At first you’re like, hey, this is great, no one’s going to kick the back of my chair. But then you realize, there are probably HALF the seats that a regular movie theater contains. As a result, you have to arrive at least SIXTY minutes before your movie just to get a seat. We got there 20 minutes before our movie started, to find that only seats available were in the very first row in the front. So we asked for a refund. The manager gave us movie passes, so we decided the next time to come an hour early. Even though we did this, it was still stressful getting a seat. We had to wait in line while they cleaned the auditorium then people basically bum rushed to get a good seat. So you arrive an hour early just to get a good seat and wait for the servers to come take your order. They finally come around and take your order, then you wait some more to get your food. It wouldn’t be so bad if the food was good, but it isn’t. I read the other reviews that say it’s not overpriced because it’s movie theater food. Well, the food is overpriced because they present their food as if it is upscale and high quality. If a menu has wine, draft beer and “signature drinks” and words like "fresh" and "premium" to describe the food, you expect you’re going to get some high quality food. But the food was awful! I got the buttered popcorn and my daughter got the nachos. I’ve had better popcorn and nachos at other movie theaters. The popcorn was stale and tasted like it was almost burnt. I tried getting through it, but then I got a bite of popcorn that was drowned in butter and tasted like someone had poured water on it. HOW can you screw up popcorn? I spit it out. My daughter’s nachos were greasy and they put that fake, nasty, Velveeta like cheese on it. Don’t make me think I’m eating at some high priced restaurant down on King Street, and then give me food that’s worse than at another movie theater! And who wants to waste an hour in a movie theater waiting for your movie to start? Then the servers are coming around while the movie is going on, delivering food and drinks. What idiot thought it was a good idea to hand someone their check while a movie is going on? People say it’s fine to watch a movie, but I say it’s not even good enough for that, because I found the table in front of me distracting, the sound quality was poor, and it was a hassle getting a seat.

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BO

Bobby Pilch

Not sure what is going on at the Cinebarre in Mt. Pleasant. This was my "go-to" spot for watching movies and appears to have recently taken a dive. For starters, my wife and wandered around for a few minutes attempting to purchase tickets. There was a touch-screen kiosk at the front of the lobby that did not appear to be working. So, we went out front and found a ticket agent with her back to us taking her time stretching and talking to the other agent in front of her before greeting us at the window. After purchasing our tickets, we walked back into the lobby, passing the rope where there was supposed be an usher taking our tickets. My wife and I realized we could have just walked in the theater and no one would have been the wiser. We proceeded to the bar and ordered a couple drinks, the female bartender was very pleasant and made a great adult, milkshake beverage recommendation for my wife. After a few minutes, we made our way to the screen showing our movie. As we found our seats, we noticed stains on the curtains along the wall of the theater and the floor had seen better days. One of our seats was missing an armrest and the menus were disgusting - spills, stains and things I didnt want to think about could be seen all over them. When we decided to place our order, we realized pens/pencils must be a hot item b/c there was hardly one to be found in our row. When we paid our bill, my wife kindly asked to have a "to-go" box for half of our 10" pizza to no avail. Finally, the bathrooms - my biggest pet peeve. If you cannot keep your bathrooms clean, how can you be sure everything else is following suit? The walls, vanity, mirror, stainless doors were simply disgusting. The black tiles and fixtures do not make it easy but since this is known, it should be given extra scrutiny. In addition to the unkempt facilities, there were chemical bottles laying on the floor, broom and dust bin leaning against the wall as you walked in, and broken soap dispensers along the vanity that appeared to have been neglected for some time. We would like to return to this theater in the future, but may have to think twice unless management steps up the maintenance and upkeep of this facility.

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JA

James Galloway

My co-workers and I were in town for work and this came up as a good idea. Man were we wrong. I felt pretty disappointed in the entirety of the experience. The location was pretty nice and I thought the lobby with games was a fun idea. Then I payed over $20 for a burger, fries and sweet tea. Which aside water is the only freely refillable beverage. Thats ridiculous, at $5 a glass anything non alcoholic should be refillable. Secondly, the two of us who ordered burgers werent pleased at all. They were burnt to a crisp, literally black. We were then informed they were required to cook them well done. Well then, mission accomplished! I could light a barbeque with the amount of charcoal we had between us. Also, it took us an hour to get our food. The theater parking lot was almost empty at 9 when we show up and stayed that way almost the whole night. Thats entirely too long too wait with no one there. My final complaint is the design of the bar. The top is way too tall for the barstools. Everyone we saw complained about it. At 58" my elbows should not be almost even with my shoulders while Im sitting in the bar stool. The only saving grace for this place was the nice movie theater setup and their amazing bar tender that night. His upbeat attitude and quick thinking is the only reason Im giving this 2 stars. Someone needs a raise or a promotion, probably both.

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CO

Colleen Bailey

Saw Magic Mike XXL. The theater smell horrific...mold/mildew and of course, stale beer. It was enough for me to cover my mouth first walking in. From the second I walked in, if I hadnt already paid for my ticket, I would have walked right back out. I have never been here before and I will def NOT come back. Tried to look at the menu(s) but they were so sticky, they were literally stuck together. Obviously, the menus and the place is not cleaned in between movies. I ordered popcorn, the Italian job (pepperoni) pizza and two sodas. That $36 got me: a stainless steel bowl of burnt popcorn (literally the kind you make at home in the microwave), a 10" pizza that I called the waitress over to ask if there was even pepperoni on it. Her response was "I think so...I think thats a piece right there..." And I waited so long for the sodas (which came after the pizza and popcorn) I pressed the button to call the waitress to ask her to bring them. The womens bathroom was rundown: lights busted, old drinks on the vanity and mirror had a half-wiped off haze. Regal cinemas here I come. I thought this place was supposed to be upscale but it was an overpriced, unclean sad excuse for what would be a great concept otherwise. The pictures on their website are deceptive...it does not look that good in person! Enter at your own risk.

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