|Address:||1540 Cowpath Rd, Hatfield, PA 19440, USA|
|Working:||10AM–6PM 10AM–6PM 10AM–7PM 10AM–7PM 10AM–8PM 10AM–8PM 11AM–6PM|
I really wanted to see this be a good store. Ive given them multiple chances to be good, but I keep being dissapointed. They think they can be a great fish store by telling you theyre a great fish store (Which they do over and over again, plus they have an attitude and act like they know everything and everyone else is an idiot.). However I have bought three saltwater fish from them, and had problems with two. The first was misidentified, and was a similar looking but much more aggressive species than what I was told I was getting. The second was supposedly "quarantined" and eating. When I got him under better lights at home you could see he was emaciated. When I called, they insisted he was eating or he wouldnt have been up for sale although everyone said someone else was feeding it so no one I talked to had seen it eat. This fish died within a week. It is clear that their "quarantine " procedure is a joke. I will not be buying anymore livestock from them. The only reason I am giving them two stars is because they do have very good prices on some of their dry goods. Unless they loose the attitude, stop talking about how great they are, and actually get their act together, they wont be around long.
I have been in the process of setting up my first serious aquarium. Given my limited experience with keeping fish, as well as a desire to contribute to small local businesses, I was browsing the Internet for an independent aquarium shop. Id stumbled upon this one, and despite the negative reviews, thought I would check it out since I work close by. I spent a few minutes browsing the shelves before a worker approached me (I think he may have been the owner) and asked if I needed any help. I told him that I was looking to start an aquarium with some cardinal tetras, and then asked for advice on anything from substrates to other fish. He was very knowledgeable and polite! I was impressed with the extensive selection of fish and supplies, the bright, open area, and the personnel I encountered, who had an obvious love for fish! I will be going back once Ive cleared out the area for my new tank, but until then I wanted to even the score for this new business. Its been a while since theres been a good aquarium store in the area, and I would like to see this one stick around!
At first I was really excited walking into this store. They have a great selection of fish and supplies all neat and organized. When I was ready to set up my tank again I knew that I would go there for my fish. However after spending over $60 on fish I am greatly disappointed by there fish policy. I bought a $20 Cory Cat and it just died after less then a week of having it. My more fragile Angel fish that I also purchased that same day is doing great as well as the other Cory. I called today and they only have a 3 day return policy on their fish, this is rediculous due to the fact that if the fish is sick going into your tank it can take up to a week to show signs and or die such as mine did. Now I wasted my money on a fish that died in less than a week and they can do nothing. I will not be returning and I will be letting know all the connections I have in the Pet Store world know my experience and to never buy a thing from there. I would have been a loyal customer if this rediculous policy wasnt in place and or if they would do something to try and compensate me.
I have been looking everywhere for the perfect angels to add to my aquarium. I ended up driving over an hour to get here. The drive was worth it. I bought three angels, they were pricey but worth it. One literally glitters like a diamond, one has a beautiful snakeskin sheen and the last one was a black marble with orange stripes Unfortunately, once I got home the marble started to aggressively attack everyone in the tank. Being that angels are cichlids they can be feisty, yet when I called they didnt talk down to me and explain that it is just his nature and dismiss me. Instead, they told me to bring him in and they would exchange him for a less aggressive angel. They would be "happy to help me find the perfect fish" I highly recommend this store, the tanks are impeccable, the fish are happy, but most importantly they know the value of good customer service.
As a repeat customer I have had nothing but good experiences with Reef to Rift. Their selection of fish is at times breathtaking. The tanks are always clean and Ive never seen any deaths in their tanks. The staff is knowledgeable and will answer any of your questions. These guys are smart but they dont treat you like youre beneath them. I take my 9 year old son in weekly and theyve taught us both so much! They want you to be successful! They wont sell me fish that arent compatible with what I already have and theyve even helped me cure the dreaded Malawi Bloat with minimal loss! Their prices are very fair and if you dont see something chances are its easily acquired! I love this shop! Looking forward to many many many years of business! Thank you guys for bringing an industry standard to the North Penn area! Once you shop here you wont go anywhere else!
Great selection and good price but the person working there was rude. To the point of being a dick. Im not an expert. But I have been into aquariums for years. My reef tank is up for over 4 years with sps lps and softies with 6 fis in a 90 gallon with a 70 gallon refugium. I asked a real simple question about their water setup in the store and was answered with "anyone who puts coral and fish in the same tank knows nothing about the nitrogen cycle or about reefs " Ill never go back to a store who is so arrogant as to not even talk or discuss. The "I know more then you" attitude sucks. Ill buy off line for now on
I stopped in for a specific water treatment product and ended up walking around for nearly an hour checking out their impressive selection of fish and well-priced products. Employees were knowledgeable, helpful, and friendly. Ive had aquariums on and off my whole life - this is easily one of the best stores Ive been to and I wish it had been around when I first moved to the area and set up my current aquariums.
CBSouth Aquarium club
We got a pair of clownfish over 3 months ago and they are still alive and well today. The store has a pretty large selection of both fresh and saltwater fish. Their dry goods section is also pretty nice and well organized. If you live in the central Bucks area, then Reef to Rift is also the closest store there is that sells marine fish.
Overall a good place. Excellent selection of fish and products. The Staff was a bit aloof (the store was empty but I still had to hunt someone down to be helped) but once engaged they were very helpful and nice. The prices were reasonable and they stock better quality brands. Defiantly a small business worth supporting.