Pet Valu

9116 Union Cemetery Rd, Cincinnati, OH 45249, USA

Address:	9116 Union Cemetery Rd, Cincinnati, OH 45249, USA
Phone:	+1 513-677-1101
Site:	us.petvalu.com
Rating:	3.2
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 8

Reviews 10

courtney hermann

I purchased a bearded dragon from this store to start with when we brought him home the poor thing was starving ate four crickets and some greens. While we were in the store the lady that was helping us was very rude and argued with us over the sand we were going to buy she said it would kill him and told us we had to get walnut shells come to find out this is not true the walnut shells are actually more harmful to the bearded dragons because they expand in there bellys and shut down their digestive systems. Needless to say we will not be going back here were going to stick with petsmart there employees are much more educated and actually were helpful and listened to our concerns and what we had to say. If your going to be getting a pet I would never buy from this store!!!!

Ms frankel

I really wish I had read the reviews for this store before purchasing two fish. I wanted to surprise my daughter and add two new fish to our tank. I noticed a dead fish in another tank......I know, red flag, but I purchased the fish anyway. BIG mistake! I am now treating my fish for ich, and six of my ten fish are now dead! I had four of these fish for two years. I called the store, spoke with the manager, and she basically laughed telling me they just tested the water and everything was fine. She gave no apology, and no suggestions on how to treat the remaining fish. I have never been so appalled, and will never shop at this location again! I suspect that I will get no response to this review either.......

Brandi Harris

We bought a guinea pig from here and after the first day at home we noticed he was getting watery eyes and crusting around his eye lid. When we washed his eyes it looked like he had conjunctivitis. We called Pet Valu back to see if we could bring him in to see their vet and get eye drops for him. They said that our only option was to bring him back for a refund, because they didnt have any resources like that. Everyone was nice but for a pet store to not offer and care for the pets they sell is incredibly disappointing. We already brought our guinea pig home and named him Ollie. He is already a part of the family. We will be going to pet smart for future purchases as they offer to even pay for vet services.

Emily Mason

We recently adopted a cat from this location, though it was through the SPCA of sharonville. I just buried this poor cat in my yard after having it less than a month. We were given paperwork on the cat and told he was in good health just skinny. This little cat was dying for literally the entire month that we had him. We took him to the vet, had him treated for all that we could (huge vet bill). The paperwork on the cat was not accurate at all. Also the cat had fleas. After this experience I will not be shopping at Jacks anymore, and will not be adopting through the sharonville SPCA as well.

Lilycatherinex _

I think jacks is a good pet store. The only reason I dont like it is because the people there are not well educated on their pets. Although they take alright care of them and all, they give you the wrong info. I also dont like how the hermit crabs have painted shells. Its so bad for the poor hermit crabs! I really dont want them to sell those anymore, the crabs get stuck inside them! Also the paint is cheap and when it chips of, they eat it and die of poisoning! Please get rid of the painted shells for hermit crabs if you care more about the people!

Dale Miller

It sucks, customer service sucks! Jacks on average is a pretty good pet store, This Jacks Sucks! In fact,you could say that of every store in this shopping center. The Pennys sucks, Chinese Food restaurant sucks, Spirit Store is a running joke of ineptitude in this area,

Sophie Mason

Stay away! Every pet, fish and bunny, have either died just after the return period or right after we got them, or are sick. Bunny was fed poorly and had parasites, lots of money trying to get it back to health. Poor selection and rude or ill informed staff.

Kayla Burris

Ive always loved visiting Jacks and petting the animals! I bought my cockatiel there and I regret nothing. Although the same exact cage that I bought there was about 60 dollars cheaper at Petsmart .

Matthew Adams

The store is well kept and has a nice selection of fish. This location helps me in taking some of my unneeded fish as donations. The staff was friendly and very helpful.

Antone Baioni

Friendly people