Montelle Winery

Address:	201 Montelle Dr, Augusta, MO 63332, USA
Phone:	+1 888-595-9463
Site:	montelle.com
Rating:	3.7
Working:	10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–6PM 11AM–6PM

Location

Photos 100

Reviews 5

A Private User

For my review, please see the e-mail I sent to the manager regarding our experience: To whom it may concern, On the afternoon of April 29, 2012, about 3:30 in the afternoon, myself and six of my girlfriends took the Wine Wagon to the Montelle Winery in celebration of our dear friends birthday. The employee who was working the tasating counter, a woman in her late 40s - early 50s, with long gray hair, was extremely rude to not only the guest of honor, but to the rest of us, as well. She refused to serve tastings to my friend, and told her very haughtily: "This is obviously not your first winery, so go get your little bottle of wine, and go out THERE (waving her hand dismisssively to the outside), and GET AWAY FROM ME." No, it was not our first winery of the day; it was our second. And while the birthday girl was not sober, she was obviously having a good time and was not being rude, malicious, or inappropriate in any way. This woman had no right to speak to her that way. In her dealings with the rest of us, her tone was short, clipped, and rude, and she obviously was not happy to have to speak with the likes of us. I can only imagine that this was not the first time you have had inebrieated clientele in your winery; in fact, I am sure that there have been instances when your employees have had to refuse service or cut someone off. While I am a teacher now, I was a bartender for many years while I was in grad school. While drunk people can certainly be annoying, I knew that dealing with them was something can came along with the job. Bartenders (and wineries) are selling a fun experience, and that experience can certainly be soured by the bitter attitudes of the staff. While the wine was delicious and the scenery was beautiful, I am sure that it will please this employee to know that none of us will be returning to Montelle Winery due to her treatment of us. In addition, we have all already told several people of our experience.

Ashley Waldrop

We have been coming to this winery for the past 7 years. This used to be our go-to winery, but after the past two negative experiences (both visits within the past month) we will be taking our business a little further down the road to Mt. Pleasant. We had a group of 15 people for a graduation celebration today. We had some tables pushed together to accommodate the group. A female manager (short blond hair, mid to late 50s) rudely came up to our table and began breaking our tables up as she was explaining that we couldnt arrange the tables as we had arranged them. We were taken off-guard by how RUDELY we were treated. I asked why we couldnt push tables together, and all she said was that "its just the owners rules". She had a very sour attitude throughout the whole encounter. She could have handled the situation so differently, but decided to conduct herself so inappropriately by moving our tables around without permission. She acted as if we were breaking the law and should have known better. When we explained that we were open to other seating arrangements to accommodate all 15 people, she had no suggestions other that we couldnt sit how we were sitting. She literally broke up our entire table and left the groups tables scattered about. She pissed the entire table off and changed the mood of the party in an instant. Im not sure if this is a result of a change in management, but judging by the recent negative reviews, I would convey to management that some common courtesy goes pretty far. Bye for now, Montelle.

Molly Doolan

I came here last weekend, or rather tried to come here, for my bachelorette party. When my maid of honor planned this day for me, this was the one winery I requested. Never again. The parking attendant was so rude and told us we werent allowed to go to the winery because we had arrived on a shuttle bus. We assumed he meant we werent allowed to take the bus up to the very top and needed to walk. A few minutes after the steep walk to the top of the hill, the manager (who he had previously refused to let us speak with) came down and told our bus driver we needed to leave. When she returned to the winery, two in our group tracked her down and she decided we could stay, but didnt convey that message to her staff. The two employees who were waiting for us in the parking lot were completely awful. They basically chased us off their property. When I explained to one of them that the manager had told us we could stay, he told me i was lying. A quick phone call later, he realized he was very much in the wrong. Though at the end they all told us we were allowed to stay, Im not sure why I would want to stay and give my buisness to someone who was so blatantly awful, not to mention promotes drunk driving. Im not sure if this is a policy they have year round or not, because we took a bus to this same winery back in April and had no issues. Save your money and go to a different winery. We had way better luck at Chandler Hill, which despite being very crowded was over the top friendly to our large group.

Kay Williams

We went here for my nieces 21st birthday. Some of us purchased the tasting and after buying our wine we headed outside to enjoy the view. We had been outside for about 3 minutes when the gentleman who assisted with the tasting came outside and accused us for stealing $6 from the tip jar. His name was Bobby and he was an hourly employee not a manager. They were people that came in after us but he said he was sure it was us because three of our group were a bit tipsy. So I guess if you are winery hopping you wont be tipsy. He told us he was going to call the police and check the cameras. We asked him to please check the cameras because we didnt take any money. He then proceeded to go back in the winery. One of our group went back inside and spoke to the manager Sue. Bobby was there when she talked to Sue and he said they didnt have cameras and that he didnt call the cops. He then walked away. JERK!!! I worked in the hotel industry for 12 1/2 years and you dont accuse people of stealing unless you have proof. Sue was awesome but it was embrassing for him to come out and make a scene in front of other people that there at the winery. Sue did give us a free bottle of wine but it still does not excuse the treatment we received from Bobby. I use to go here all the time and have attended a few sunset dinner but I will never spend another dime at this place. I would hope that this would discourage others from going here as well. We had a party of 5 and none of us with be returning.

Tami Tague

We *tried* to visit the Montelle Winery today. We had a party of 15 women....aged from 25 to 60. This was a PREPLANNED bachelorette party. We had contacted the winery ahead of time to see if we could bring a bus and was told that as long as it was a small bus that it would be ok. We took a two hour trip to get there, only to be turned away once we got there....stating that they do not allow buses on the weekends. Why would we may a two hour trip had we not been told that it was okay? First of all we were already there. We were not a group of 20 year old girls, no offense, but most of us were established women in our 40s. There to have a good time and spend some money. The gentlemen that first greeted us was EXTREMELY rude and flat out told us to leave. I will say that there was one staff member, Zach who apologized to us and said he was sorry. But seriously, we had already made the trip. Your loss Montelle Winery. We found the BEST winery in the area called Chandler Hill. Lets see.....15 women...lunch and drinks all afternoon $$$$. I think the movie Pretty Women said it best "Big Mistake". I would never recommend this place to anyone. The staff was extremely rude and they did not follow through with their promise. If you are looking for a winery in the area however, I would highly recommend Chandler Hill. Great view, food, music and they were extremely accommodating to our situation.