Cinemark Mall St. Matthews and XD

5000 Shelbyville Rd D210, Louisville, KY 40207, USA

Address:	5000 Shelbyville Rd D210, Louisville, KY 40207, USA
Phone:	+1 502-259-9649
Site:	cinemark.com
Rating:	3.9

Location

Photos 100

Reviews 8

Emily Gifford

We have been to this theatre several times and have never had any complaints, other than the occasional super loud person talking throughout the movie or endless line at the ticket counter. But other than that we love this theatre. Today we went to see Wonder Woman. We bought our tickets ahead of time so we got in line to have our tickets checked but there was no attendant. After a minute or two an off-duty employee walked past and waved the entire line of people through, she didnt check a single ticket or even direct people to their theatre. Kinda weird. This was a showing with assigned seats and again, there was no attendant in the threatre to help people find their seats. So basically, unless youve been in this theatre and know to look at the floor for the letter and the chair for the number it can be really confusing to find your seats, especially in the dark. We found our seats and settled in, the previews began and then an attendant came by and told the people next to us, a couple and their young daughter, that they needed to move because one of them was in the wrong seat. The attendant separated this family, making the father go sit a row below his family. He then proceeded to rudely check my husband and my seats telling us that we needed to move because were in the wrong seats. It was clearly on our tickets that we were where we were supposed to be. We started to move and he reluctantly admitted he made a mistake. I get the whole idea of assigned seats but there was really no reason to separate the family, it caused way more of a problem than it needed to. The theatre was not even close to full so he could have found seats to accommodate all three of them. There is a kind way of telling people they are in the wrong spot and this employee was not kind. If they had just stationed an attendant at the door to direct people the whole situation could have been improved or completely avoided.

Tom Hayes

My wife and I attended yesterdays live Met Opera live in HD broadcast. This was the first time we attended this theater, having attended the past opera broadcasts at Stonybrook before they stopped showing them. We were prepared to grab some lunch at the concession stand to find they did not have nearly the selection as Stonybrook. The only item that could pass for lunch was a hot dog and at 1:00 in the afternoon, there were none ready. My wife settled for nachos. The quality of the projection and audio were fine except for the houselights at intermission. This was a 4 hour broadcast with two intermissions. At neither intermission did the houselights come up at the appropriate time, causing the older attendees of the opera some difficulty as they exited the theater in the dark. Once the houselights came on, they were not turned off when the performance continued. Someone had to leave the theater to find an employee to turn off the house lights. You would think for $22 for the theater ticket, the staff would be more attentive to their patrons. Next time well try Tinseltown.

Paula Evans

Went on New Years day and the line to get tickets was out the door as there were only 2 people managing the line a worker and the (asst?) Manager. The lines for concessions were all the way to the door as well. The mgr stepped out of the ticket lune leaving one employee to manage and came back 10 minutes later. We were still in line. Once we got to him I asked if there were still tickets available for the movie we wanted to see as the movie was still showing as available. He said yes and proceeded to show me 3 seats available in the handicapped section. Not near one another nor should they have been available to anyone who wasnt handicapped which my husband and I were not. Embarrassing for him, and the 4 employees working tickets and concessions. We will NOT go back there again.

Christopher G.

I went to go see Captain America: Civil War this past Tuesday at Cinemark Saint Matthews. Right before the movie starts, 2 women walk in along roughly 20-25 kids. They must have been teachers with their students or something. 15-20 minutes into the movie, I walk out, realizing these kids will talk the entire movie. On my way out, I ran into a manager and explained the situation. Not only did she let me go to another movie of my choosing, but also gave me a free movie pass to use at another time. Plus I saw her talking to one of the parents/teachers on my way back to the theater. She was very cool for doing that. I wish I caught her name so I could contact the owner of this theatre and let him or her know what an excellent Manager they have.

M Daniels

Did Cinemark really chase off an off-duty policeman because he is sworn to have and keep a firearm at all times? I heard that he was approached in the theater, showed management his credentials, yet was still asked to get rid of his gun. The officer got a refund and left peacefully. Do your managers think that a nut with a gun would have done that? You made your theater less safe that night. Why dont you have technology that can detect weapons before the carrier gets popcorn and then is already seated in the theater? Your after-the-fact reactions could lead to a dangerous confrontation in the worst possible place, not to mention that a professional law enforcement officer should always be allowed to have a weapon.

Christina Johnson

I have come here twice, and I was disappointed each time. The first time we looked up the movie on their website, and even though they had the poster and it had just came out, the extremely rude guy at the counter said they werent showing it. The next time the two people at the counter were very rude and uninterested in doing their jobs. The guy that gave me my ICEE filled it too much and it spilled all over the counter when he sat it down. Then he told me I could move it the the middle part and clean it up with the napkins over there??? They also got my order wrong (not to mention the peoples in front of me) and could not understand why people were upset. We will absolutely never go back.

Alexis Cano

Theater managers made an off duty police officer leave the theater because he would not place his firearm in his car. This was AFTER he had already shown his police badge AND explained that per his oath, he could not leave his gun in the car because it would inhibit his ability to protect if a situation were to arise. They did refund him for his purchases, but the situation is still unacceptable. Not only am I done with this theater, but I am done with this company as a whole. This happened yesterday March 31 at batman vs. Superman. This is not an April fools joke despite the fact that it is posted on April 1st.

Julia Holland

My experience was very un enjoyable. i was waiting with a few friends in the waiting area and was approached by a pregnant lady with brown hair. she was EXTREMELY rude and had a major attitude problem. she was degrading and we were doing nothing wrong. she should learn how to interact with others in a nicer way. Being approached the way we were, in such a discourteous way was quite unacceptable and unpleasant. A business staffs amiability is vital in order for people to continue to attend. I feel as if this should be addressed accordingly.