|Address:||1700 Nations Dr, Gurnee, IL 60031, USA|
A Private User
I felt like a second class citizen. I was interested in coming to Key Lime Cove to see a local band, I live 92 miles away and would be staying at a less expensive hotel, we do not have children and had no intentions of utilizing the water park so we booked down the street. I called in advance to get pricing for non guests and times. The reservations manager (Trish) was able to provide me with the info I needed. The band was playing for a few hours in the banquet hall for dinner guests. I had no issue paying the $38 a person for dinner and TO SEE THE BAND. When I arrived I was told by Sammy the Guest Relations Manager that, the banquet hall was full, since I didnt make a reservation all he could do to accommodate me was allow me to pay for the banquet hall food, eat in the bar and when the band moved to the bar at 11 pm, I could watch them then. After explaining multiple times to Sammy that the purpose of our visit was to see the band but that I was happy to pay for the dinner if I could see the band he conceded to go to the banquet room to see if any seats were available. When he returned he explained that nothing was available. He renewed his offer to let me pay for the food and that he would allow us to sit in the bar to eat it. I told him again I just wanted to see the band. I asked if there was no way to find two seats in the banquet hall for the two of us to see the band. He stubbornly replied no, this was not an option. He offered that in 30-60 minutes he would look again and then let me know if something opened up. I told him I would have a seat in a bar and check back in with him in 30 minutes. Surprisingly he approached us 10 minutes later and said he took care of all of it. He told me to see a specific waitress (Bobbie) and that she would take care of us. I thanked him for helping. My husband and I approached Bobbie who confirmed that we “were paying for our banquet dinner and eating in the bar”. I almost cried from the frustration. I explained to Bobbie our dilemma. She asked us to wait 5 minutes. She came back, told us that yes they do have seats available. When we arrived to the banquet hall not only were their seats available, there were entire tables that were empty, they showed no sign of dinner patrons at them at all. I asked Bobbie if she recalled any one sitting there, she looked embarrassed and said no, they had been empty all dinner long. In the end it took us an hour to get into the banquet hall where we were able to see 3 songs before the band tore down to go into the bar. I am extremely unhappy with the service, and astonished that I was blatantly lied to. Apparently my money wasnt even good here, I felt like a second class citizen.
Its a really good family experience. Big indoor water park, great, bright beautiful rooms and interiors that make it seem like outdoors. This place is great overall, but Ive been to Wisconsin Dells waterpark resorts a lot and well it just doesnt compare to them. The arcade is a big place and offers a lot of tickets and fun games for all ages and a few that teens will get into. The water park currently offers a baby area, a hottub, a big and well designed kids area with 4 body slides if I recall correctly. There is a lazy river that inlets and outlets into the nice wave pool. There is one major slide area that goes up to 2 body slides and 2 tube slides that go to the exterior of the building and finally one down the drain waterslide where it seems like people that go down in double tubes will get stuck and need to paddle in. And finally there is a pool just for swimming or basketball playing. There are lifeguards everywhere and Ive seen them do safety drills including having a doll float around the lazy river to see how quickly the lifeguards notice and save it. Also if you or someone in your family has a disability, there are dunk chairs for lack of a better phrase. Where they can sit in a mechanical arm with a chair and be dunked into the water and let out. This is awesome for anyone with those specific disabilities. They make sure everyone has fun. Another great thing about this place is that everything is wristband controlled, no key cards. Your hotel room door locks, the exterior doors, your locker at the water park. You can even setup your wristband to make payments if you want to buy something suddenly. But you need to set it up.... preventing kids from just spending everything. Lockers at the water park are an extra $6, but thats nothing compared to anywhere else. Towels at the waterpark are provided. Its very nice. You never have to leave this place, they have an arcade, a bar, pizza stand, sandwich stand, candy shop and various other stores. Its a really nice place, even if my time waiting for 2 sandwiches to be made topped 20 minutes. The only real downside is... this hotel is across the street from a giant waterpark at Six Flags Great America, so if youre staying here for a water park... theres a bigger one within 10 minutes. In the summer, I cant see having a room here just for the water park. In the winter for $160 a night its good (that $160 includes the hidden hotel fees). Its more expensive than a trip to the Wisconsin Dells if you live in the Chicago area, but when you calculate the gas fee to drive there, Key Lime Cove is a great place.
Perfect for families with small children or children of mixed ages. We stayed for two nights with three kids, ages 16, 14, and 13. Overall, our stay was excellent, and we will stay again if we are in the area. PRO: The waterpark was excellent. Five slides, a Lazy River, a wave pool, and a three-story interactive water play structure, all intertwined in a superb feat of architectural design. It was very clean and well maintained, the place was CRAWLING with lifeguards, and I think they may use an advanced formula for their chlorination, because the water wasnt as irritating as I find most pools. It kept all three of my kids entertained for hours, and yet with very little deep water it is well-suited for much smaller children. PRO: Impressive partnership with Six Flags. In addition to offering room packages with deeply discounted Six Flags passes, they also offer affordable sack lunches prepped at the resort and delivered to Six Flags, and a free shuttle that runs frequently and on time. I cant imagine staying anywhere else for a Six Flags vacation. PRO: The place is a true resort, laid out like an enclosed mall. Multiple restaurants, burger bars, and soda fountains on two levels, along with gift and travel necessity shops, two spas (one for adults only, the other catering to kids as well), a huge arcade, coffee shop, and a blow-your-mind candy and confection shop. PRO: Nice little amenities, like being able to order a plate of warm cookies and milk to take up to your room. MEDIOCRE: I have neither high praise nor biting criticism for the accommodations. I should say that the basic rooms look pretty solid, but our "suite" was a room separated from a sitting area by a sliding door. It was not the kind of privacy we had expected. CON: The service was generally slow, sometimes painfully slow. Most of the staff were very nice. However one or two threw us some unacceptable attitude. For example, the guy at the pizza place was very rude because our order was near closing time. They could definitely benefit from some more training or better management. CON: As the place caters to families, there are a lot of kids running around along with the associated noise. Not a CON in my book, but be forewarned. CON: Not spotless. I cant recall anything that I considered unacceptable, but outside of the water park itself the janitorial work was below what I am accustomed to seeing in hotels and resorts. Again, an opportunity for better management.