Illinois DHS Family Community Resource Center
| Address: | 1642 W 59th St, Chicago, IL 60636, USA |
| Phone: | +1 773-863-6100 |
| Site: | dhs.state.il.us |
| Rating: | 1.6 |
Location
Photos 10
Reviews 46
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Lydia Gonzalez
This public aid office is full of people that have of power trip..only one person at the front desk, a line that snakes around the office..waiting on a case working that dont help with any of your problems with your case..waiting 4 hours just for them to say the previous working messed your case up..previous worker was a supervisor and had an attitude said 3 day and nothing..so here we are 3 weeks later and still nothing. Now I return back to see whats happening and they didnt know why?? So if you have an office overcrowded and caseworkers in the back eating and talking and the security is disrespectful to the people waiting for 4 hour and standing in line twice just u can be told
DU
duncv1
This place is horrible! Nothing is ever resolve! I applied for food stamps and they put some of my information in the computer wrong so I didnt receive my food stamps on time! I talk to the manager several times on the phone and nothing got resolve yet. This is ridiculous! I should not have to come up there to get things resolve all the time when they have direct phone number to call if you have a issue. I will definitely move my case somewhere if I can soon!
TI
Tionn Johnson
This place needs to be shut down. Every time you visit your talking to a different person. They dont send out letters to let you know that you have a problem with your case. They just deny you and dont send you out a notice for that neither. These places are suppose to help and they dont. Nobody answer their phones and your waiting 3-4 hrs for them to still do nothing. Im a widow with 5 kids & they still havent fixed my case. Still Waiting for Food
IF
Ifetaya Redmond
This office really NEED some NEW WORKERS or to be SHUT DOWN... the workers have a person waiting for hours to be seen and still DO NOT fix the problem..... on top of the fact they NEVER and I mean NEVER ANSWER THE PHONE..... this office is very terrible and its the only one I know that works like this.... it doesnt DESERVE NOT one star NOT even a half of a star this place is SORRY......
MA
matthew rodgers
This place is horrible! The staff is completely incompetent and lazy. You can always expect to be rushed to complete any required paperwork or responses within 5-10 days but they will take 2 or more months if at all to reply to you in any reguard! Slow responses, employees with bad attitudes, difficulty getting into contact with over the phone, sloppy work practices overall.
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Quentin wilson
Only two people at the counter when its about 4 computers there, they seem like they have an attitude with being there like they hate their job, dismissive, unprofessional, and shows a clear example of why its hard for my race to get a good job because people like them mess it up for everyone
DA
Daniesha Bailey
There is no one you can speak with over the phone! I caled 3 or 4 ruined pressed 0 to get an operator abd the phone just rings rings rings. As with all black government offices its a circus. no help at all. The caseworkers dont even try to do their jobs.
DA
dashae lucas
Horrible service dont even deserve 1 star every time I come up here I get the spend arounds then have you waiting for hours and when you trying to contact the phone service all you get is a ring all day long not one pick up been calling all day
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Guillermo
The staff has improved a lot since I started using Stamps, and they are learning how to handle situations better, though sometimes there is a person that is upset, cant blame them if that holds things up for eveyone else.
DI
Diana Aguirre
This office is very disorganized.. Long waiting to get called they dont help the workers dont care about you wasting your time horrible this place needs to be cloed as son as possible
CI
Cindy Antunez
Wish I didnt have to step foot in there but I do so I just gotta deal :( the workers act like their giving away their own money so its such a hassle to do there jobs ugh no good
VA
Vanlisa Evans
They never answer the phone forcing you to waste money to get there. Once youre there you wait 4+ hours to be seen only to not have your problem solved! They need new staff!!!
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KOOLMOE T
Dont waste your time nor energy. I strongly suggest a shut down. Only two gentlemen seem to have manners and professional communication. Security guards: Al and Jackson ☑
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Shauna Jackson
They never answer the phone, and I had an issue because of a mistake they made and two weeks later the issue still hasnt been solved.
KE
Keith Gini
This place shouldnt be given no stars. What is the point of having a phone line if you are not going to answer it.
SA
Samantha Godinez
Goes slow but by the end of the day im satisfied and happy as long as i can feed my daughter i have no complaints
SH
Shawannda Allen
Whats the point of having a number when you can never get through to anyone??!!!!! The phone just rings.
MA
Markeeta Garner
If I could, I would give 0 stars! Whats there point of a phone number if no one ever picks up?????
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Valerie Shorter
Some of the workers are polite and some are just plain rude and need not to work with the public.
KI
Kimberly HALL
Some of the workers always have attitudes and they make you wait hours before your called .
HE
heather Shaw
Been waiting for hours. But... this is the price you pay for government assistance!!
CH
Chris Heard
The office was not crowded,and still had to wait over an hour before I was seen
TY
Tyrone Jackson
This place will make you understand why white people dont hire us blacks.
KE
Keyanna Bridges
Service is ok at times but you can never get a answer its a huge hassle.
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moe mann
They dont care so I shouldnt be surprised, they never answer the phone
LO
Lorraine Coleman Brown
The new set up is horrible. Needs a better way to serve the people
BI
Bill Barnews
Get free handouts by the dozen. Make sure you bring your strap.
SH
Shakia Vigo
They work very slow so prepare yourself no in and out service
AN
Anna Pennington
Very slowly process my SNAP benefit first time ever I seen!!!!
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terry hudson
Seems like all the Clecks go on break at the same time.
DA
Daffaney Wilson
This place is BS, I have appt at 1pm n its after 2:15pm
ZA
Zacharyj quinn
This is a clowning around place to go get help.
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Sunni Dee
The phone system is horrible!!
ES
Esther Williams
I am here to help my daughter
TI
Tiana gaither
Wtf is the point of an phone
TR
Trina Harris
Workers do NOT do their job.
TH
thanayi peppers
They gettn better in there.
KE
Kevin Harvey
Very busy but all gets done
RO
Rose Spencer
I didnt get what I needed
RO
Rocio Hernandez
Lazy people works here
BO
Bogus Boyz
No Help What So Ever
AN
Antionette Hudson
Horrible waiting on
DI
Dionis3des
Waiting is forever
AP
april smith
Very helpful
MI
michael hopkins
The money .
ER
Ernest Milford
Nice
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