Cobb Theatres

Reviews 4

RA

Randy Stanard

If youve ever wanted to watch a company commit hara-kiri by running their business into the ground, then visit Cobb theaters at the Downtown mall for a front row seat to the carnage. I dont even know where to start in describing the destruction. You go to their automated kiosk to purchase your tickets. If you have a rewards card, at least 50% of the time, it will not read the rewards card to record points for that visit. As you skip the rewards card and move on, you get to idiocy of seat assignments. First off, Cobb has become control freaks. It initially does not allow you to select your own seats! No, the computer selects random seats for you because presumably were not smart enough to know where we want to sit and the computer knows BEST. You must touch "change seats..." to be able select seats of your choosing. The diagram does not mark where the actual screen is located, so you cannot be sure whether you are selecting seats near the screen or the back of the theater. I did notice that an employee added a sticker to the kiosk that says "AA seats are near the screen". Thank God for THAT!! Youre working with a touch screen. Each box represents a seat. You touch a box to highlight the seat you want to select and the seat above where you touch is actually highlighted. There is a defect in their touchscreen programming that offsets the screen response from where you actually touch. If you want to highlight a given seat you must actually highlight the seat Below where you want to sit to select the proper seat. We called over a "Customer Service" employee for help with this technical issue. He began lecturing us in a condescending way about how we had to touch "Change Seats....". I knew that. Afterall I work in IT and technology does not intimidate me, but poorly designed and defective technology certainly does annoy me. Anyway, I had to stop this employee in his tracks and show him the defect in the screen. Apparently he was aware of the problem because he touched below the actual seat to highlight the one above that we wanted to select. After dealing with this very grumpy and annoyed employee, I finally got the seats selected. The tickets printed and I could find NO EVIDENCE of a theater number. What theater auditorium will be be entering? You sure cannot determine that by reading the tickets. The seat assignments are clearly marked, but NO theater auditorium number to be found. We proceeded to the ticket taker ask and asked her, "Where is the theater # printed on ticket? I cannot find one!" She said theater numbers are no longer printed on the ticket. She asked us the name of the movie we want to see and began frantically searching down a printed list to find the theater location of our movie. Ahh.. she finally found it. Theater # 5! Are you kidding me? No theater number on tickets where employees to must go to a printed list to direct people to the proper auditorium? We get to the auditorium and discover that they have replaced comfortable cloth upholstered seats with stiff, hard leather upholstered chairs. Ive been in AMC theaters where they converted to similar seats but had electronic controls that would allow several position adjustments including Recline. Not so with these stiff, hard, upright seats. They barely move and force you to sit in a totally upright position. They are hard leather and NOT comfortable at all for a 2 hour movie. Next, there is about a foot separation between you and your companion. The armrests are HUGE. If plan on going to the movies to be close to your date, then forget that plan! You must stretch your arms across a large 1 foot gap (the two huge armrests) to even shake hands with your date. These chairs are great for going to see the movies with your Mom, but never pick this movie theater for "Date Night" until you really hate your date and want to keep your distance!! I cannot tell you how much I truly Loathe this theater now. In every way possible theyve made this an annoying and unpleasant experience.

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ST

Steve Pickett

The WORST movie experience I have EVER had! We arrived at the theater and the lobby was filled with a large group of rowdy teenagers - Im not talking regular kids having a good time, Im talking loud and obnoxious where people would turn their heads to see what the fuss was about. They were promptly corralled into the theater area by an adult who seemed to be accompanied by security guards, so we werent sure if it was some sort of supervised group outing...(we soon learned there would be no supervision) We take our seats, which were assigned, and proceeded to witness the theater fill up with more and more loud obnoxious teenagers / young adults. We stayed in our seats and hoped that they would quiet down once the movie started since we were barely able to watch the previews. During all of this there was not one sighting of an usher or supervisor. We finally decided to leave after the movie started when it became clear the situation was not going to improve - in addition to most of room being loud, there were actually about 15-20 of them still out of their seats AND being disruptive. We proceeded to the service desk to ask for our money back and alert the staff to the situation (since nobody was overseeing the room). Low and behold the guy who herded them all in at the beginning was there hanging out with a security guard. He says, "Wow, I was just in there." I dont know where he was, but if he was, he clearly didnt care enough to do anything about the situation or, sadly, thought that was acceptable. We did get our money back and also got passes, but I highly doubt Ill use mine. Ill go to theater where I can actually enjoy my evening. My mind was blown - Ive never seen such a mess in a theater. EVER.

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SA

Sam S710

Dont go here they treat the employees terribly, I know I used to work here! i left on my own terms. they will work you until 2 A.M. and expect you back at 9 A.M and if you want a day off forget about it they deliberately scheduled you for the days you request even with a 3 week notice (part of the reason I left) the management is terrible they blame all there problems on the employees and give NO training. non of the mangers are on the same page and they will often yell at you for doing something another manger ask you to do. not to mention how WASTEFUL they are! I remember portioning the chicken and i cant tell you how many POUNDS OF CHICKEN WE WOULD THROW AWAY all because it was too small to sell! HORRIBLE PLACE!!!

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EV

Evan F

Recently renovated and looks great but avoid it at all costs last few movies I have seen there are RUINED by people just going there to have a chat apparently . There were people talking on the phone , there was a baby there crying and somehow there were two groups of people who were able to talk louder than the actual movie itself , the people next to us went out to complain and still nothing was done and some people ended up walking out because it was so loud . Go to cineopolis in Jupiter , might be $2 more but at least your not paying to hear loads of people talk then .

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