JW Marriott Washington, DC

1331 Pennsylvania Ave NW, Washington, DC 20004, USA

Address:	1331 Pennsylvania Ave NW, Washington, DC 20004, USA
Phone:	+1 202-393-2000
Site:	marriott.com
Rating:	4.3

Location

Photos 100

Reviews 4

David Giacomini

Im currently staying at the JW Marriott DC. Day 2 of our 6 day visit. I normally love JW Marriotts but have been disappointed so far. The main positive is that the hotel is in a great location within walking distance to everything DC has to offer. This trip was with my wife and 2 kids. We reserved a regular room with Pennsylvania Ave view. Im a Platinum member and rarely get upgraded so didnt expect an upgrade. I used mobile check-in which was fine. When we arrived, they had our keys ready. I asked about an upgrade and was not given one. No big deal as I dont get upgrades 95% of the time. I was also told the concierge lounge was going to be closed Friday Saturday Sunday. (normally closed Sa/Su but not sure why closed Friday). So that was a disappointment. We head to our room after a long day of travel and hoping to take naps. We get to our room and their is horrendous jack hammering noise coming from above. I called to ask about the construction noise and was curtly told it would end at 5 and happen every day. No offer to change rooms or anything. After 15 minutes in the room it was intolerable. Some perspective... Ive stayed probably over 1000 nights in various hotels and have actually never asked to change rooms. This time I went to the front desk and even recorded the horrendous jack hammering. She basically shrugged and said there was nothing she could do. I then asked if we could change rooms and was offered a room on the 5th floor (instead of 9th). This room was quieter but the view was not nearly as good. My wife and I decided to stay put in our 9th floor room and head out to avoid the noise. Our plan was to tour in the early AM rest in hotel in hot afternoon and head out again early evening. That plan is all messed up now. I could have taken the quieter room which was a downgrade from what I reserved. What is upsetting is that there was absolutely no sympathy from the hotel. They know the noise is horrendous. No attempt to remedy the situation. No token points, no room upgrade, nothing. Just a shrug and "nothing we can do about it." Im typing this in the room at 12:30pm and the noise is reverberating through the room and driving us crazy. I understand sometimes there is timing with construction. Ive stayed at the W hotel in DC and without even being a loyalty member was treated much better.

J. T.

We really wanted to love our stay here, but we had a very bad experience with the valet parking team which ruined the experience. I called the hotel after our stay and spoke with the manager, but she seemed like she didnt really care. That would be fine if it was a 2 or 3 star hotel, but I expected more from the 4 star JW. Not all was bad at the hotel, so let me break it down Pros: 1. clean room 2. good location for tourists visiting DC. Walking distance to the Mall, Museums, and major sites Cons: My valet experience (Note it costs $60/night to valet the car and the valet staff, from what I understand, are direct hotel employees and its not outsources): I got to the hotel late on a weeknight after a long drive and wanted to valet my car and quickly check in and go to bed. I pulled in to the circular driveway by the front door, parked, and was about to get out when the valet guy motioned me to move forward. So I started my car again and moved a car length forward and put it in park again. The valet guys (there were about 3 of then sitting around) motioned me to reverse the car to the side in a parking spot. I got out of my car and politely told them, "hey guys, Im checking in to the hotel." They told me to reverse my car into the parking spot on the side of my circular driveway. I was SHOCKED. 4 star hotel. $60/day for parking. Marriott brand. And they were asking me to valet my own car. I refused and they asked me again to park the car. I angrily refused and just started unloading the car myself. Why did they do this? Were they lazy? Was it because I was dressed in casual clothing and not in a suit? Was it something about how I looked? I dont know. I can only speculate. But it was not a good experience. What made it worse was when I called the hotel and spoke to the manager, she really didnt sound like she cared about my experience. This made it worse. I left it at that. I dont intend to return ever.

Adam Lasnik

[from Sep 2006] $131 via Priceline, baby. That made me a lot happier during my stay (even though I was expensing this as part of a company trip; hey, I try to be froogle, ya know? :-) Room was reasonably comfortable, bed was quite comfy in particular. View -- er, a brick wall, but oh well. Elevators worked fine, staff was generally friendly, basic internet access started at $4 a night and thats not too bad. Plus they let ya print up to 20 pages free on their laser printer, and thats pretty thoughtful. Buffet breakfast: a bit pricey at $18, but it included a made to order omelet + lots of yummy fresh fruit and such, so I cant complain too much. For affordable and yummy lunch fare, though, youre better off walking 30 seconds to the corner bakery place and paying $7 or so for a large fresh yummy sandwich. Oh, and the hotel is very conveniently located... just a couple minutes walk from the Metro, and the area feels pretty safe, too. Sadly, my business trip was of the whirlwind type, so I didnt have a chance to really check out the amenities of the hotel (e.g., gym, pool, etc.), but I was happy to see that the aforementioned health club stuff was available at no charge :). P.S. -- Dont take a cab to this hotel from the Dulles airport; youll pay $60, and in contrast, you can pay less than $5 total to take a convenient Metro + bus combo and not take all that much longer to get there!

Andy Blucher

We were disappointed with our 4 night stay. As a silver elite Marriott Rewards Mbr, we have stayed at many Marriotts and this was a stressful experience for our party of 7. We chose this location because it had a swimming pool for our familys Spring Break. We werent given our requested connecting rooms. Our kids recd painful chemical rashes from the pool/spa and couldnt swim during our downtime. The TVs in both of our newly remodeled rooms did not allow for hotel movie rentals and had glitches with the channels (our backup entertainment for the kids since they couldnt swim). Hotel Maintenance tried to fix for 2 nights and then determined the TVs needed to be replaced - then we never heard from them again. The hotel charged us for the movie attempts anyway and we had to get mgmt to remove. We paid $100 per night for the upgraded rooms and they only offered to comp one nights upgrade. We dined at the hotel restaurant twice and both times had to correct the billing charges. We had room service twice and didnt think to check the bill, you can imagine my confidence with those charges. We had newspaper and chocolates on only two of the four nights. The only positive for this hotel was its location for sightseeing. Valet was $50/night which we were told was normal for that area. We will not stay at this hotel again simply because of their lack of customer care.