Hilton San Francisco Airport Bayfront

Reviews 5

WA

Walter Macalma

I love flying in and being able to spot your hotel from the final descent/approach. Coming from Southern California where our transportation systems sucks I’m always looking forward to BART and Bay Area’s transpo and was totally willing to bus it the 3 miles to my hotel for the night. Heck I might have walked if money was a consideration, but my buddy picked me up and dropped me off at my Hotel. That waterfront gets a decent breeze, but at least it’s not cold like on the other side of the city. It’s a good sized hotel, feels new, clean building that fits in nicely among the hotel row. I actually expected more things to do with all the hotels around, but there is almost nothing within walking distance. Maybe that’s why each hotel has huge lots for parking as they expect everyone to have rental cars as this area isn’t IN the city. Breakfast kind of was a joke downstairs and the bar was pretty basic on drinks, very wine heavy. I fully expected it to me more secluded versus on the way to the elevators. Hours were not adjusted considering there was a huge conference here. Parking was comp’d to the room, but the parking lot itself was a maze to get out of. My room was spacious with a large TV and plenty of space to unload for an extended stay, great water pressure on the 9th floor. Solid AC, but the fan in the bathroom was weak and no independently switched. Closet space to hang up suits and clothing was limited. Dry cleaning was a little expensive, but the laundry was like $6 to wash a pair of underwear and only a little more to do a suit. I really thought they’d do it by item or bag or something versus individual item pricing like dry cleaning, which makes sense. Check out was super easy as was the extra key situation. Check out was at noon, which is convenient for long nights and short days, but late check out was 2pm, which is super late. Maid’s adhere to the sock on the door notification as the universal flag of come back later or even no service today. Late night checkin, room service till late, but nothing seemed appetizing considering the breakfast was a bust. Not quite extended stay food. Close to BART and Caltrain. They have a shuttle that will take you to the airport, but don’t count on it, inconsistent. The 9th floor window actually opens (maybe I’m just used to Vegas windows not opening at all). I’ll return at a discount, though if I’m coming to SF I’m coming for the city and this is only super convenient if you have an event here only.

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A

A Private User

First of all, I am a business traveller and probably spend 100-125 nights a year in hotel rooms. This hotel is clean and staff is mediocre but a 42" Flatscreen tv does not make a four star hotel. Do not stay in this hotel unless you like being separated from your money in a nickel and dime fashion. The Sheraton (Starwood) Hotel chain is the only one I know of in the world that charges for wireless internet usage. It is $13 per day and offers spotty service. The room service is absurdly overpriced for decent hotel food. A soup, sandwich, and soda at lunch time will set you back around $40. Room service has high prices to begin with and then there is a $3 delivery fee, 18% gratuity included, and you have to tip the server upon delivery. Anticipate spending an extra $12 in tips on a $16 burger. As I walked in there was 2 large bottles of no-name water in my room, with a note that said $3 will be charged to your room if consumed. No breakfast is included here. The price for 2 eggs, toast, and juice $14. Plus delivery fee and associated gratuities. This hotel also charges $13 a day to park your car. $15 a day if you would like a mini-fridge. It seems to just go on and on. Im sorry but for small rooms, mediocre service, an antiquated loud window air conditioner, and a tacky lets charge for everything attitude this hotel is not worth a step through the door. Think of it this way, after you get off an airplane in which you get charged to check your bags in outside, charged for checking your first bag, and your second, charged for extra legroom, charged to get to use the express line do you really want to go to a hotel that charges extra for internet, extra for a bottle of water, extra for delivery on food, and two tips for the server???? Do yourselves a favor, stay at the Embassy Suites next door. Youll get free omelets at breakfast, free alcoholic drinks for 2 hours each night at their "managers reception", and a feeling that they want you at their hotel and they dont just want to separate you from your money for a shamefully poor service.

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JA

Jason R

Probably the most disappointing Hilton Ive ever stayed at. A few quick notes: -The "indoor heated pool" was way too cold to be comfortable. Several patrons had complained to maintenance and all we got was lip service--it was still icy cold when I checked out. -The room was disappointingly dirty... "oh look, someone elses hairs in my shower!". Room service did come and do a quick tidy up, but a clean bathroom isnt something that guests should have to go above and beyond to request. -Parking, wifi, and breakfast are all upcharges. Hilton at least tells you this up front, but its worth noting because there are quite a few nearby hotels that provide these services free of charge. Most disappointingly, we were part of a fire alarm hotel evacuation that took place at around 4:30am on the night of our stay. Communication was incredibly poor; we had no idea where to gather or what was happening except thanks to a few guests able to get to the bottom of things. Emergencies do happen, but this evacuation was then complicated by the fact that for the next 4-5 hours after we were allowed back in our rooms, "technical difficulties" caused the fire alarm to sound every 15-20 minutes. The whole experience was terribly upsetting for my family and we never got back to sleep after the hotel was evacuated, and Hilton did virtually nothing to help allay our frustrations or fears. Hilton never issued any apology, and simply "thanked us for our patience" over the loudspeaker repeatedly. Hilton, thanks for *your* patience while I no longer stay at any of your hotels. -A former HHonors Gold member

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YU

Yuki Takagi

サンフランシスコ国際空港の"Hotel Shittle"から、シャトルバスで来た。ホテル専用のシャトル。シャトルを降りてドライバーが荷物を下ろしてくれたときに2ドルチップを渡した(荷物は一つ)。金額が妥当だったのか不明。 仕事できたので周囲の散策は今回出来なかった。 King Deluxe roomに宿泊、広くて快適。ベッドは悪くないと思うが自分には合わなかったのか背中が痛くなった。アメニティはHiltonのグレード·品質、充実しているが、歯磨きやバスローブ、スリッパ、冷蔵庫、金庫はない。 コンセント差込口は少なかった。USB差込口は無い。 アメリカはだいたいそうみたいだが、トイレはシャワートイレではないので、携帯用を持っていって正解だった。 ロビー階のレストランで朝食を食べた。ブッフェメニューでは、フルーツが充実していて、豆乳·ヨーグルトもあり、アメリカでは肉が多かったので嬉しかった。 小さいがフィットネスジム·プールが2階にある。シューズ等持ってこなかったので利用しなかった。残念。

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KA

Karl Czyz

would not stay here again, service is meh, Double-tree and the Marriott were better choices on past visits. 1) arrive and have to sit in my car waiting on someone to come out to valet the car. 2) after checking in, hit the bar. Takes bartender forever to take my order, place wasnt busy. 3) Room was so/so, nothing great, at least had a water view and 14th floor. 4) Concierge lounge was so so during happy hour. The breakfast was pretty solid and standard. 5) at checkout asked if I wanted my bill emailed. I usually say no because I have had some places not email it me. I mention this and confirm my email, sure enough, no email from Hilton, should have grabbed the paper bill. Had to go and pull it off of my online account. 6) Leaving had to again wait a good five minutes at the valet stand for someone to come grab my ticket. 7) Wi-fi is free but really slow. First world problems, i know. I travel for a living a just like my hotel accommodations to go smoothly. I stayed at the double tree and the Marriott and prefer those over this location. The Aloft is a nice option as well. Stayed May 2015

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