Radisson Hotel Valley Forge

Reviews 3

MA

Marie Ouellette

I will never stay at the Radisson in Valley Forge. For our son’s wedding they had reserved a block of rooms for the wedding party and out of town guests. We arrived there 3 days before the wedding. Upon checking in I asked since we are Club Carlson Elite members can we get an upgrade since we were the parents of the groom and would want to entertain family and friends if they came to the room. I asked for a King size bed and one with a sofa. The young lady at the desk said there were none available. It would of been nice if she would of said, but there will be some tomorrow for the weekend. She never said anything. The next day we ran into our friends and they were raving of how nice of a room they had with a king size bed and a sofa overlooking the pool. Later on in the afternoon, my sister in-law and husband told us they had a beautiful room with couch etc. Same with my sister & her husband. At that point I was fuming, so I went to the front desk and asked why I didn’t get an upgrade with my elite card when I asked. She said the reason my friend, sister in-law and sister got an upgrade was because when they booked their room, the Radisson didn’t have any more with just a king size bed for dates of July 2nd & 3rd. and that’s why they got an upgrade. That was a lie because my friend said she booked either in Dec. or Jan.. Well, I booked mine in March and if the one with just 1 king bed were booked in January then mine should of been upgraded, also. The young lady asked, “besides that, is everything else okay with your room?” I responded, “as a matter of fact another gripe I have, is upon walking into our room I noticed there was no refrigerator. I called the front desk and asked for a refrigerator. She said they would send one up. Two hours later I had to call again and still the same response. I thought okay maybe she forgot. Finally later on in the evening my husband called and told them this was our 3rd time calling for a refrigerator.. They then brought one up and plugged it in. To our disappointment when we got up the next morning everything in the refrigerator was warm. On our way out to breakfast we ran into a maintenance man named, Ruddy and he asked if everything was okay. We then told him our problem and he said I will have a refrigerator that works in your room within 45 minutes. When we got to our room after breakfast there was not only a refrigerator, but a microwave oven as well. Plus, Ruddy plugged it in and restocked the refrigerator with our goods that had to be refrigerated. Kudos to Ruddy! NEVER AGAIN at The Radisson at Valley Forge. See if you respond to this like you do to the others. Wonder why youre not apologizing.......

MA

Maddie Beckford

Service: My 2 children and I had to stay at the Radisson as we waited for our place to be fixed. What a dissaster! The Front Desk Manager was rude and insisted that I had brought too many things into the room - things I needed for daily living, work and school. I booked thru a 3rd party and had to extend my stay twice, on the third time, the agency changed the hotel to someplace else that was very far, I called and spoke with the Manager and explained my situation, he insisted that there was nothing he could do, though I explained I had two kids with me. He was cold and impersonable and lacked customer service skills. The next day, I insisted on speaking to the Operations Manager, who told me in no uncertain terms that should that happen in the future, just speak to himself or the said manager to get the same rate as the agency. Duh!! My girls and I were forced to wait in the lobby for 4 long gruelling hours while we tried to resolve a billing issue. Had the management been considerate and caring and well trained, they would have allowed us to work it out while my children were comfortable in our room (which by the way was already paid for, thru the agency). We were tired, hungry and dilarious before it was all over, but "who cares?". The room was not always cleaned or vacuumed, but the one good thing I was that very little noise travelled from the corridors into the room... I think due to the circular floors. My recommendation is to replace the front desk staff and especially Front Desk Management, with folks that are caring and considerate and you wont have to do any advertising at all. Put the personable, classy folks up front! There is one front desk agent with a foreign accent that is really personable, but I get the feeling the old fogies will have her military and cold in no time!!!! The location in King of Prussia was the best thing about this hotel, as it is close to all major highways and our work and school locations... And we did get a microwave and refrig in our room, just by requesting it right after check-in. Dont waste your time, if you are used to superb service!!! I have stayed at hotels all over the world including 5 star hotels from the Mandarin in Singapore to the Four Seasons in Tokyo and the most memorable are the ones where the staff made you feel like you were welcome and went out of thier way to make you feel at-home. Sadly my experience with Matt at the front desk leaves a lot to be desired, and is what I will take away from this space about this hotel.

MI

Michelle Chenevert

Quality of Service: We started with one coordinator who left abruptly and we were never informed of our new coordinator until I called to schedule a meeting and found out that he had been replaced. When we went for our tasting, the first of 2-which I will get to in a minute, I relayed that I am allergic to strawberries and they could not be near our food. When the plates came out there was a strawberry on every plate, when I reminded Lindsay (our new coordinator) of the note, she said that there was no such thing and pretty much oh well. I ate what I could and then had to relay on my party to tell me how the rest was. When our main meal came out it was inedible. We were originally going to go with a buffet and changed due to this horrible food. The next tasting (which they were going to charge me for, and I fought hard not to be due to their mistake) went much smoother. The food was better, but we still did not choose a beef as it was NASTY! Responsiveness: If you think calling is a better way to communicate than email then this is the wrong venue for you. I would call and it would take DAYS to get back to me, but an email would be answered in 24 hours. I am old school and would much rather hear your words than read them. There was always a bitchy undertone in an email, almost every email mind you. Professionalism: We were served the wrong champagne at our wedding, even though I had picked out a certain one, told it would be there and found out last minute that it never was ordered. I had paid for that champagne and have yet to see any money be returned for that. Second, our matre de was a rude gentleman who gave attitude with every request. I am sorry sir, but your job is to make sure the bride and groom are happy-this was not the case! He disappeared for an hour. Value/Flexibility: you do get what you pay for, and they are kinda flexible in changes. Overall I loved how the look of it turned out and the day of did go smooth.

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