|710 Williamson Rd NE, Roanoke, VA 24016, USA
Arrived at noon for a 1:00 p.m., $100 show w/ my 4-yo. I get to the closed and almost empty parking lot at 12:45. We (w/a line of other disgruntled patrons) were all INDIVIDUALLY sent 7 blocks away to a different pay-to-park Berglund Center lot with shuttle service. At 1:15 we finally got to the other lot after wading through Berglund Centers traffic pandemonium, the shuttle service had ended. Paid a local hotel less and got a closer spot. I figured Berglund Center had gotten enough f/me. I spoke w/the box office manager upon arrival (1:30), hoping to see the following show or be partially compensated for Berglund Centers inability to effectively serve guests. Instead, I was lied to. The box office manager said the show just started. Considering the ill managed parking situation, it stands to reason, the Berglund Center is incompetent with logistics and perhaps the show really was delayed 30 minutes. When I reached my front row seat, the folks sitting next to me said the show had been in progress for 40 minutes. Is the box office manager so inept that she doesnt know whats happening in her own arena, intentionally lied or does the Berglund Center habitually fail to deliver services as advertised so she presumed theyd follow suit? Either way, its unacceptable. The Berglund Center should be ashamed and embarrassed for creating an environment full of extremely disappointed children and charging for it. We drove for hours, spent hundreds of dollars and after weeks of anticipation to see Disney, we missed almost half of the show. Granted this unnecessary mess was no fault of Disneys and what we were able to see of the show was fantastic! But as for the Berglund Center, hire a new logistics manager, take some classes or find another career. People are paying for a service they arent getting!
I found the seats to be rather narrow for someone with wide hips, the leg room was very limited (I am 5"6"), and the handicapped options were less than adequate. There was limited seating on the flat level. Numerous people, including one in my group who has difficulty with steps and uses a cane, had to ascend steep steps with no rails to hold onto. I observed a number of people struggling to get to a seat. The staff was pleasant but not well-informed as to the locations of elevators to get to the exhibit hall area. I could find no mention of them on the website. This facility has been around for a while and I am sure that compliance with the ADA specifications is challenging. However, if you have difficulty navigating steps or need good seat width and leg room--BEWARE. Either pay extra to be in the ground floor chairs (if they are available; they are reached by a one-person-at-a-time lift) or get to your event early enough to find the few chairs that do not require stair climbing. Concessions are, as expected, expensive ($4 for bottled water!).
BE FOREWARNED! Do NOT buy advanced parking tickets on their website like they ask you to do for "convenience." You will be charged an extra $2.75 for the same type of parking spot as everyone else. We paid more than other people and still had to drive around the parking lot to find a spot. I was not happy and felt very ripped off! The events at this venue are great, but I was not happy with their online service. Hope Im able to help others not be ripped off as well. If they are going to ask for people to pay in advance for parking and charge extra to help their chaos at the entrance of the parking lot, then I would expect a better parking spot or an assigned parking spot.
I had a promo code to purchase tickets 1 day early. The website wouldnt let me purchase 2 tickets together. The box office told me to wait until the next day. 1 hour after the tickets went on sale they were sold out and now Im not able to get tickets. I sent them an email and this is what they said: "Hello, Sorry you were given the wrong information. When the promo code is sent out it states a date in which tickets can be purchased. It is in the email. Unfortunately, we do not have any cheaper tickets available to sell. Thank you They didnt even care about my problem. I will never purchase or try to purchase tickets from them again.
EVERY SINGLE TIME I get on right when ticket sales begin, all of the best seats you would hope for are completely blocked out. This time for WWE, I clicked buy tickets right at 10 AM and ALL of ring floor and Floor West/East front seats in front of ring were unavailable. In the past there were at least a couple of floor ring seats available right at first (but actual ring side seats have ALWAYS already been unavailable!) There is no way they sold out in 60 seconds! Ill be traveling next time to a venue that provides fair seat availability for the general public. The facilities are gross anyway.
Dated venue. The seats inside leave a lot to be desired, basically a folding chair or stadium seat in the risers. Most of the concerts are country pop acts or aging bands who cant book real venues. The parking is a nightmare and lots of people are shuttled from a parking garage downtown. They also host one to two different circus shows a year, so that is another star off for assisting in well known animal cruelty. As others noted, everyone leaves town to go to real concerts, both larger and smaller. Roanoke deserves better.
Absolutely terrible. Paid almost $200 for tickets, waited 30 minutes to get into the parking lot which was full so we were directed to the shuttle that took another 45 minutes to get on to. Missed the entire show. The rude, unhelpful staff refused a refund & refused to let us see the next show. Save your money, dont support this venue.
Why cant ANYTHING be bought for the advertised price. There is fee for EVERY ticket for anything! $5 ticket costs 6.50, $35 ticket costs over 40. Facility decent, maybe a little better since Burglamd bought the naming rights. Just incredibly frustrated they cant advertise the REAL price for anything.
Horrible place. I was there for a magic tournament and they searched everyone for food on the way in, made us throw everything out. I even saw they made people give up empty Nalgene bottles - and of course water is $4 inside. Never seen this from a convention centre, terrible experience.
A good venue for music and gun shows. Parking is adequate. The future for the former Roanoke Civic Center is somewhat up in the air since its acquisition by the Berglund group. The Berglund name isnt exactly associated with quality and excellence.
The musical part of the entertainment is not attractive to the younger crowd. The staff can be rude. The concessions dont even stay opened for the entire shows. I prefer going out of town for good events.
No outside drinks were allowed into the venue. The Berglund Center then turns around and charges four dollars for a water bottle and $4.50 for a 16 ounce soft drink.
The Roanoke Civic Center continues to improve its selection of events, with Off-Broadway shows, big name live musical acts, and great other performers.
Selection of events is nearly non existent and had been for years. People ate forced to drive out of town to see good concerts
Michael Edwards JR
Love all the WWE Wrestling entertainment events that comes here cant ask for better but need to come more often though.