|Address:||2005 Hollenbeck Dr, Perrysburg, OH 43551, USA|
Movies are meant to be a magical experience. They expand the imagination and allow you to transcend reality and experience a world unlike our own. OR thats at least the desired effect. Unlucky for me and my party, it is often the movie theater that controls most of the movie experience. Levis Commons "Rave 12" theater completely destroyed my movie-going experience. Visiting from the south, I expected to be treated with respect and hospitality, but instead I was met with a hostile, disrespectful staff with no clear management direction. Needless to say, the Levis Commons Rave 12 staff completely reinforced every negative northern stereotype that I had, up to visiting the theater, had never experienced. My party and I was verbally disrespected and mistreated by a young "assistant manager" that appeared to be the age of a barely legal high schooler. I understand the need for staff is very dire, especially in retail and theaters, but when hiring, one should ensure that they do not need "parental supervision" when managing on their own. Even my 3 year old cousin knows not to disrespect other people. However, the "assistant manager" did not understand this concept. I left this movie theater upset with no clear resolution and no reassurance. The customer is always right. An interesting, archaic notion that is abundantly clear with about 99.9% of retailers today. Customer relationships are so important for extending business, but when you have a staff that is resistant of this concept, your business will lose any remaining patrons that you may have. Believe me when I say, only ONE negative experience can make you lose hundreds of business. Two simple philosophies support this: 1.) The Ripple Effect- one person reads this negative review and then another chooses to take business elsewhere, and 2.) What happened once will happen again. As an experienced Public Relations Practitioner with an extensive background in customer relationship management, I would hope that the Cinemark and Rave franchise take this matter into consideration. All interested parties should realize that negative public relations is not something you want, no matter how small the issue. Small issues do escalate into large ones when the customer is not satisfied, and my matter was not absolved. My advice to the manager of the Rave 12 cinema and the public relations staff for Cinemark is simple: Hire staff with the competency to be respectful to your customers because without your customers, you no longer have a business and I am sure the northern Ohio area is not lacking for movie theaters. For all other people reading this review, there was a lovely movie theater 10 minutes away in Maumee, Ohio, that was gracious, respectful, and had a competent staff. I suspect this is the result of efficient management and hiring. I give the Levis Commons Rave 12 Movie Theater a 1 star review. If I could give them 0 stars, I most certainly would. I think Mr. Buffett said it best, "It takes 20 years to build a reputation and 20 seconds to ruin it." Respect and loyalty for patronage is only returned when it has been given. Having experienced an absence of both, I return neither.
Before I talk about my experience I must say that I have had very positive memories with the Cinemark franchise and the quality of service they provide. But I write this review base on my experiences the night prior. I came from the commonwealth of Kentucky to visit family and we decided to go the movies to catch the new flick. My sisters bought me a ticket and while they were purchasing their concessions, I picked up (on my own)a pair of 3d glasses on my way back from the restroom for my 3d movie. I was approached by a woman from the Perrysburg PD who bark an accusation of theft. I apologize and try to explain I was seeing a 3-D movie and will just pick up a pair glasses on my way into the theater. The officer then left but only after making a short journey across the concession floor she turned around and told me to leave. I was in shock and could not believe that I have gone from being accused of being a thief to not being worthy to see a 3-D movie. I asked to speak with a manager and I was approached by a young young young gentleman by the name of "Mr. Bond", or that is what his identification perceived to be on his name tag. The officer talked to Mr. Bond and without hesitation or a moment of explanation, Mr. Bond yelled from across the concession floor "get out." I offered to pay for the glasses, I gave them my apology but they responded by telling my siblings "that little boy needs to leave." Im a man with a 401k and a mortgage, and after being dehumanized and devalued by a member of the PerrysBurg police force and "Mr Bond", My siblings returned their 30$ worth of concessions and received a refund on their 40$ worth of 3d movie tickets, all for the kind repossession(and a poor business move) of a cheap pair of 3d glasses. And this is the verdict of the review, and also where it gets political. Because this experience brought sudden clarity of many massed issues. I understand why people illegally download their movies and watch them at home. I understand why there is a perception of hatred for the police. I understand why Mr Bond cannot perform good business practices because Cinemark does not pay him enough to fail out of business school. Levis Commons, I award you one star for your poor customer service and even more poor business structure. Ill still award my business to the Southern hospitality of Cinemark in my home state. I hope no one else has a poor experience like this. And I mercifully hope theres a resolution from this awkward quarrel.
Well, I have always had a wonderful experience here... HOWEVER over the past weekend I went in excited like usual to see a good movie and eat popcorn and drink rootbeer. I always buy the larges for the free refills. SO I spent around 15 dollars (out the very little money I make because I am only 18 years old and still in school) on a large popcorn and drink... 20 minutes into the movie I drank all my rootbeer thinking id be able to get a refill but when I went out they said they no longer have them for drinks. I HAD TO SIT THE REST OF MY 2 HOUR MOVIE WITH A LARGE BUTTERY POPCORN AND NO DRINK TO DOWN IT....because I and I am sure many people are not going to pay another 5 dollars and some change for a refill after paying for it. The movie theatre makes plenty of money off the expensive things they sell they should at least provide free drink refills... Honestly not having another drink (unless I paid 3 dollars or more even though I had already paid 15 for snacks...) ruined my night.
Me and my cousin came here to watch the Annabelle movie, waiting all summer just for this movie btw. Well Im 17 and my cousins 16 . We buy our tickets for 10:10pm showing, no problem. We drove 30 miles because this is the closest theatre. Were about to enter the movie and this woman tells us to show her our ids. She denied us entry to the movie because my cousin was 16. She at least couldve cut us some slack. I understand its the policy, but do you really think a 16 year old teenager would be emotionally unstable due to the movie?? Horrible experience. Ruined our night.