Country Lakes Party Center

8626 Broadview Rd, Broadview Heights, OH 44147, USA

Address:	8626 Broadview Rd, Broadview Heights, OH 44147, USA
Phone:	+1 440-526-0216
Site:	countrylakesohio.com
Rating:	3.1

Location

Photos 100

Reviews 7

A Private User

Worst Customer service I have ever recieved. First, some guests arrived 20 minutes early. This, according to the owner, is enough for you to lose your 200 dollar deposit. The bar staff was slow, but to be fair, they were curtious and friendly. They ran out of Italian Wedding soup and some guests were served plain chicken broth. We had guests arriving late, and even though we had extra plates ordered for them, there was no food for them when they arrived. The owner also refused to serve the photographer and DJ food. She finally did after a big arguement. There were many other little issues that I will not waste your time getting into. The real problem here was the owner. She was angry, confrontational, and unaccommodating. She was disrespectful to our guest and to us. She stormed out into the parking lot after the reception and accused (yelling and screaming) the Best Man and another guest of stealing bakery and the two platters they were on. They did not realize the 7 dollar aluminum platters belonged to the hall. Not more than three sentences were said, before she was calling 911. Not five minutes later, the brides Grandmother complained to the owner about her attitude and the overall experience. Grandma told her "This place sucks". The owner replied, " You suck!" The little issues could have been overlooked with a few apologies from the owner. Things happen. But to tell the brides Grandmother that she "sucks" in front of 40 or so guests? There is no possible excuse for that. NONE!

Kathy Cole

Run as fast as you can ANYWHERE else!!!! If you dont want your event ruined please go somewhere else. The hostess is a rude and vindictive woman. She locked the guest from entering the hall including the parents of the bride and groom. Stating she made the times with the bride, "DO you see a bride here?" When she did allow the guests to enter she monitored the number and shut the door in peoples faces making them wait outside in a receiving line because the air conditioning was on. I beg to disagree with this as it was warmer inside than outside. Dinner was to be completed by 8 pm and the last guests (parents, grandparents and pastor of the bride and groom) were not served until after 9 pm. I have never been to a wedding were the "honored" guests are served dead last!!!!! Usually they are served first so that they can visit with their guests. Coffee was to be available during dinner, however, guests had to beg for a cup of coffee and then it was served one cup per table at a time. The talk among the guests was how she treated them rudely each with an equally appalling story. I believe she offended nearly all of the guests at some point during the evening. This hall and its "owner" gives the wedding industry a bad name. Choose a different location for your wedding or you will regret it!!!!

Ashley Torowski

I met with Pam Parker who I had scheduled an appointment with a few days prior after being given quotes on wedding venue pricing. They seemed very reasonably priced with a convenient location. Also, the property itself is beautiful! It is a real shame they have such a rude, unprofessional and disorganized woman running it. BRIDES BEWARE! When I arrived for my appointment, the woman lashed out at myself and my grandmother, stating she was so overwhelmed, she has forgotten we were coming when I clearly scheduled an appointment. If she cannot keep her appointments organized, why in the world would I trust her with my wedding venue??? Instead of apologizing for her lack of professionalism, she was extremely rude to the point I walked out before even getting to view the ballroom. It is no wonder why they are giving away free ceremonies because this woman is killing their business. I will be contacting the owner and reporting them to the Better Business Bureau to help prevent ruining someones very special day. Hospitality is vital in this line of work and this Pam Parker is incapable of demonstrating that... such a waste of a beautiful facility.

Jason Cole

If you want your wedding ruined, choose this hall. The owner/manager is rude and obnoxious. The night started at 5:30 with all of the guests being locked out "until the bride arrived". Never have I gone to a wedding where I had to wait in the parking lot for the wedding party. Once all the guests were in, the doors were locked. Anyone that came late had to knock on the windows. Dinner was supposed to be served by 8:00. The last plate went out around 9:30 (parents of the bride and groom and the priest were served last). Per the DJ, "Ive been to a lot of weddings, and this is the worst food Ive ever had" (Im guessing he had the roast beef). Everyone was having a good time dancing until the AC was inexplicably turned off. No explanation was given and I had to personally complain to the owner/manager, despite only being a guest. Dont be fooled by the nice scenery and hall, this will be quickly forgotten by the terrible experience inflicted upon you by the craziest human being I have ever encountered.

Alana Wolonsky

The reception hall was lovely, but the hospitality at this facility was terrible. The two individuals in charge were rude, obnoxious and completely distrespectful to everyone, including their own staff. The day of the wedding, the guy owner refused to let us drop off something that we had forgotten during set up and we were told to leave immediately. During the reception, the women owner actually yelled at the DJ, mother of the bride, the bride and the maid of honor for showing up twenty minutes early. Herself and the security gaurd refused to let any guests inside before the exact time that the rehearsal began, even though it was pouring outside. The food was okay, but having to deal with scowling, mean, lunatics the whole night was not worth it. If yourself or anyone else is thinking of this hall, I strongly suggest looking somewhere else.

Erica Lennox

The location is BEAUTIFUL! And easy to find. Nice and quiet. The banquet halls are gorgeous!! They have every color you can imagine there. It was hard just picking the couple we did because we liked them all. When we finally did pick the colors the event manager helped us with ideas for the chairs and tables. Our wedding was out at the gazebo. It was the perfect size...not to big, not to small. The bridal party looked so pretty up the steps. There was even enough room on the gazebo for our sand ceremony. ......................................................VERY GAY FRIENDLY, they didnt even bat an eye once they figured it out <3. I definitely highly recommend this place! The food was pretty impressive too. Usually you either find a beautiful venue with crappy food or a crappy venue with awesome. Well they had both!

raymond curtis

Hello I am a dj and photobooth vendor. I was hired to do a wedding reception there. I showed up early to setup a lady came to the door was very rude to us for being there then keep yelling at the cake lady for taking to long. I told her that I need to move a table for the photobooth she said you break it you bought it and by the way it ready to break. Then it was time for the ceremony I went out played my song try to get back in door was lock nocked on the door at 4:58 was told its not 5 oclock not letting you in until 5 so everyone is standing outside even the cake lady waiting to get back in to do her job the staff at this venue are very very rude. DO NOT HAVE YOUR RECEPTION THERE thank you