Fountain Bleau Event Center

Address:	635 Miller Rd, Avon Lake, OH 44012, USA
Phone:	+1 440-933-4739
Site:	clevelandcatering.com
Rating:	2

Location

Photos 34

Reviews 5

Riley Ostrica

Not sure where to start with this review other than BEWARE before you book with this venue. We had our wedding there this June 30th. We loved the inside and knew the gazebo would be perfect for our June wedding. When initially looking at the venue and potentially booking, Melissa (the "owner" and person you have to go through for everything) and another staff member who I believe name was Sherry (only met and saw her twice, not sure what happened to her but she was wayyy nicer and easier to deal with) were the absolute most accommodating and friendly people possible. It made us want to book even more with this venue. After you book, you will receive really HORRIBLE customer service. I worked for a catering company (Taste of Excellence) for a couple years and none of the things that Melissa and her staff members did would have ever flown with them or ANY other company for that matter. She is down right rude. Good luck asking her any questions after booking because she will take days and sometimes a week to answer you back and when she does shes very short and not helpful at all. She makes you feel like YOURE an inconvience though youre paying her thousands of dollars. When I emailed her the final menu of items we wanted a breakdown for before our final booking, she replied three days later "very busy, will try to get back to you tomorrow" and it was 4 days later I got a reply back. She was rude at our final appointment and kept interrupting and talking over my mom, again someone who is paying thousands of dollars. Not only rude and rushing us, she was extremely rude to the photo booth vendor that was their setting up for that wedding that day too. She got into it with him to the point where they were screaming at each other in front of us, her other customers. She also got into it with our baker who brought our cake as well. We were told in our contract we would have security there, they never showed up. The food was FREEZING cold. Being the bride and groom we got served first and our food was so cold. Breadsticks and prime rib especially. Then they tried to blame it on our preference of the way we wanted the meat cooked when in reality they never turned the burners on underneath the food. (Refused to warm the food up as well.) They have an excuse for literally everything. We asked the bartenders not to give out shots, they did this anyway. Even after my husband and I asked and told them on more than one occasion. Melissa was very argumentative and down right unprofessional every time I or one of my family members had to deal with her. During our rehearsal she literally walked away from my husband in the middle of him asking her a question because she was angry. She proceeded to not come out of the room after 3 times of my husband ringing the door bell. I dont think she realizes this is the reason they probably dont receive tips. At the beginning we planned on tipping about $1000 even though it was full buffet and we had already paid $8000 to the venue. Well, with the way Melissa was and is as a person is the reason the tip dwindled down to zero dollars after all of these events above unfolded in the leading months to the wedding. I usually never ever ever leave bad reviews and dont tip people as Ive worked in service and food service but this place is definitely worth giving people a heads up for what youre going to deal with. Sure the price is okay (though they charge the same amount for a 2 year old as they do an adult) but spend the extra money and go else where and not to have your wedding day ruined by how unprofessional this place truly is.

jacque kinder

I am a 53 year old woman who has been in customer service for 30 years! I have never in all these years experienced such a lack of customer service in my life. The woman who is in change of the entire venue was rude, unprofessional and inconsiderate at every level. She acts like you are inconveniencing her with any question or request you may have and literally argues and yells at anyone she is communicating with! I find it very hard to believe this woman, who swears she been doing this for 27 years, is still in business. Its time for her to retire to a remote uninhabited island somewhere or she needs to find another job where there is no communication or understanding necessary. The venue itself needs updating from the inside to the outside to the parking lot. The gazebo looks like it was thrown together at the last minute to accommodate outside weddings but yikes! Its very unkempt and run down with gravel and patches of weeds where grass should be. And its an uneven damaged filthy parking lot as the backdrop. The inside is only passible with your own decore because theirs is from 1980. The food, although tasty was cold because they never lit the sterno and when brought to their attention was not addressed and never rectified. If your wedding is important to you, and whose isnt, dont even consider this place please!!

Teddy Miller

While they put on a good show for you and pull out all the bells and whistles when youre taking a tour of this place, thats about the extent of the good traits you see in this venue. The owner/manager is very rude and not helpful to the extent that she was literally yelling with 2 vendors in front of us and once walked away in the middle of me asking her a question. She will swear she tries to get back to everyone within 2 business days unless its a weekend, but taking a week or more to answer a few questions about things that you should know know about your venue like the back of your hand, is unacceptable especially when it involves the most important day of your clients lives. The venue decor is outdated and doesnt have much opportunity to bring outside decorations in, the ceiling tiles are all sagging from age, everything seems to be spray painted gold, they will tell you half truths about whats included in the centerpieces, the outside by the gazebo is severely lacking maintenance and decor. The cement pavement for the walkway is cracked and uneven, the planters are cracked and falling apart, the grass is brown dry and sparse, theres gravel where the chairs go and the bushes need taken care of. Take it from someone who just got married here, do yourself a favor, choose somewhere else.

Bradley Harsh

Worse customer service ever Signed up in September 2016 with a deposit My company had a labor dispute and had to cancel in January. We called everything seemed cool they said you just dont get your deposit back. Okay I understand its a business but wait they call me end of may with only a few weeks till the supposed wedding asking if we our still on. I stated no we cancelled in January and thats when Melissa got snippy. Blaming us for a miscommunication and expecting us to pay for a event we cant afford cause of a hardship we had to endure from my company. All the other places we signed with understood and cancelled no problem not this place. Seems they expect you to stay on the hook regardless. Good business practice

Adam Horwitz

rented a place through them for our wedding and the person conducting it didnt come to the venue until 30 minutes before the wedding. Leaves and dirt were in the bathrooms and the woman yelled at the brides mother after the mother questioned why she didnt come sooner!