The Reef Shoppe

1969 East Ridge Road, Rochester, NY 14622, USA

Address:	1969 East Ridge Road, Rochester, NY 14622, USA
Phone:	+1 585-338-7333
Site:	thereefshoppe.com
Rating:	4.5
Working:	Closed Closed Closed 12–8PM 12–8PM 10AM–6PM 12–5PM

Location

Photos 32

Reviews 12

Carlo Peretti

Always very informative staff and most obliging. They carry a comprehensive line of products and have accommodated me several times in sourcing filter parts that would only be available online with high shipping charges. They may not be the cheapest outfit in town when it comes to livestock but they care about the customer and more importantly about the hobby, if you think they are "pricey" you should get a different hobby! Since going to the reef shoppe for the last few years I have found the staff to be very knowledgable and helpful; although I have just starting learning about fish keeping I know that they dont and wont sell me fish for my tank that are not compatible. Every fish that I bought there is still thriving and for that reason alone I will not buy livestock anywhere else in Rochester to try and save a couple of dollars; why would you want to pinch pennies at the expense of risking the well-being of your aquarium??

Paul Porzi

I’m a new reef hobbyist. I’ve had fish only in the past but always shied away from reef tanks. Tom has walked me step by step in starting my reef tank. Tom has never pushed any sales. There have been times when I would ask about a product and his answer…”not needed right now”. I appreciate that! Tom has taken the time answer questions even when it has been very busy at the Shoppe. Tom’s staff is always courteous and helpful. I also know one of the businesses The Reef Shoppe has setup a reef environment and has scheduled maintenance. I personally know one of the staffers. Feedback has always been, in their words, ‘professional, courteous, knowledgeable’, always willing help the owners with proper care of the tank and tank inhabitants. There is no reason to go around the corner to another reef shop! Tom, you have a loyal customer! Thank you for your patience and help.

michael menna

Tom and Rob and the staff at The Reef Shoppe have been outstanding! Although we have a smaller hex tank at the house and are new to the hobby, Tom and his guys have been a huge help in getting us through the learning curve of being new to saltwater tanks. A larger tank is definitely in our future! Like anything new, there is so much info to take in and filter through, but the Reef Shoppe has helped us right along in the process. Their passion for all things aquatic shows through in how they interact with customers. Some might take this in the wrong way (from what Ive read from a couple of the other reviews), but dont get them wrong. When you know your stuff like they do, there isnt much gray area for them to debate. Great job guys! Keep it up!

RICHARD HARRIS

Tom was great. Im new to salt water and went somewhere else to buy set up . then went to the reef shop a week later,and met tom and found that I had good start but I had made some questionable choices on filtration and lighting. Well I started with 75 gallon, and after seeing the best quality tanks and fish with the most vibrant color coral I had decided that I wish I had met tom a week earlier. Well tom was very honest with a no bs attitude and explained to me the rite fundamentals to be a successful salt water enthusiest. So I purchased a whole new set up from tom. I upgraded to a 180 gallon tank and sump system with skimmer.I could not be happier with my choice and have found a new home with the reef shoppe . thanks to tom and his crew!!!!!!

E B

Ive been in the aquarium hobby for over 35 years. Ive seen "reef" shops across the US, from Old Town Aquarium in Chicago to WorldWideCorals in Orlando and the best that many other markets have to offer. Each shop has its own personality and you can often tell which is going to be right for you if you stop into enough of them. The Reef Shoppe in Rochester NY is literally one of the coolest "reef" aquarium stores Ive ever seen. The vibe simply works. The displays are a testament to their knowledge, success and design aesthetic. On top of all of that, the guys are understanding, flexible and reasonable. Advice is only worth it if taken. I would take any advice on the hobby from this team.

Patrick Culhane

tom is a good guy but there was a different guy there and im not sure of his name but he sounded like tom so maybe his brother? anyway this guy was very rude and almost condescending. im relatively new to the hobby and have done some reading and have a 125 gal tank thats running great and its nice to get feedback from knowledgeable people but when i asked him a question it was almost as if he was challenging me with some of his responses/questions. rude and unprofessional. not to mention their prices are sky high. i wont ever buy anything for my tank there again. the guys at Caribbean Forrest are way friendlier and have better quality stuff. they will be getting my business.

David Jones

Tom is the best and his store is amazing. Hes worked very hard get it to where it is today. In the many years that Ive known him and done business with him, hes never made me feel like Im just a "customer" or that my money is more important than my support of him and his store. I cant stress how important that is to me as a consumer. Make sure you pay him a visit and take time to sit in front of his beautiful display tank. PLEASE, support your LFSs because it would be a tragedy if we didnt have them!

Jenene H.

This is the most incredible place. Much more than a store, its a destination. They have the healthiest most beautiful stock and vast experience they share freely to make you confident and successful from the very start- along with the most amazing customer service. They set me up with the tank, through set up, cycling, lighting and stocking. I could never have done this without them. If I could give them 10 stars I would in a heartbeat.

Sean Fryover

I have set up two reefs and a freshwater planted tank with the guys at The Reef Shoppe. Their knowledge is unparalleled whether it is equipment, coral, livestock husbandry. They are an awesome source for "different" corals. They maintain their systems pristinely. I buy ALL of my livestock here and have never had an issue with disease or "cooties". They truly care about the animals. I wont go anywhere else.

Enzo Trains

I shop here and at Caribbean forest, I have had great experiences at both the staff is always friendly, and informative, Tom is a good business man,I know first hand he will do his best to help you out, I find that alot of people go on here as soon as something happens instead of giving a company a chance to make it right. The fact is people are quick to leave negative feedback than they are positive.

Private Customer

Weve been with The Reef Shoppe for over 5 years. We had salt water tanks maintained by a local competitor who destroyed our tanks. They let the algae get so bad that the tanks could not be recovered. We switched to The Reefe Shoppe and have had wonderful service, quality tanks and fish. I wont have anyone else touch our tanks. We are looking to buy another tank this year.

E & N R

Tony and Tom are the best. They helped us through every step of the process, from choosing the right aquarium, plants, and equipment. The Reef Shoppe has a great selection of fish, and they helped us create a unique tank that is the centerpiece of our family room. Mickey and Minnie, Barney, Bette, Wlima and Fred are grateful to the Reef Shoppe for all they have done!