Gun Post Lanes

Reviews 3

JU

Julia Egorova

We had THE WORST experience at this place. I am only writing this review to warn other people who are planning to come and have fun here - your party will be ruined and you will leave in tears. Not even ten minutes since our walking in I felt the most miserable person. We were talked to like we were second class citizens not worthy to be treated like humans. The reason why I didnt leave right away was because we already had 20 ppl on our RSVP list and I could not cancel it 5 min prior to the event. I had a party of 20+ ppl. The owner/manager (hes also a waiter, cashier and a cleaning person, and he is the one who distributes the shoes) greeted us with a phrase: "Only when you have all ppl here you will start bowling". So we were only allowed to stand by the door and wait for all people to arrive - he didnt let us sit at the tables. We asked to be placed on the empty side of the alley to which he rudely replied that the side I requested was for the League only which, obviously, we didnt belong to. He proceeded on stuffing our big party to the side that already had a smaller party bowling. Our big party was given two tables and these tables were not next to each other (unlike the tables on the side of the alley that was empty). When I showed my surprise he kept repeating this phrase: "I will do it MY way, cause if I do it your way it will be all messed up." Repeatedly he kept laughing in a nasty manner at my simple suggestion to open a tab and keep my credit card (I didnt know they were cash only). So when the latecomers were pouring in I had to run up to him and pay him right away so that they could bowl. They did not have a birthday candle which I think is ironic because if you read other reviews their only customers are birthday party guys/girls that didnt have enough time to open Yelp reviews about this place. He suggested I run out to the 99c store across the street and buy a pack. The best part about the cake cutting was me having to beg for the knife. The shoe boy/manager/pizza chef/cleaning lady told me that he doesnt like to give the knives because people dont know how to operate them. Straightforward miserable attitude from a manager/owner who doesnt feel wrong for making you feel embarrassed in front of many guests. Service: Rude, condescending, disrespectful with zero social skills The setting: Filthy, dirty and I tried to look away from the food counter not see any further The bowling: The balls kept stucking in The food: So called fruit punch left red marks that wouldnt come off skin for hours I am very sorry that we ever crossed the threshold of this likely the most horrendous business in the entire NYC. I feel hurt that this is what we get in the Bronx. Its a shame! P.S. I should mention that being in the service industry, this is my first bad review. I only took this trouble because I feel like Google is my last resort (not that the owners would bother to read it).

SA

Sasha Nicole

If you work in an establishment or own an establishment in a predominately black/brown neighborhood..... and a large majority of your patrons/clientele are black/brown.... the words "YOU PEOPLE or YOUR KIND" have zero place in your vocabulary.... This KIND OF PEOPLES money pays for your salary, pays the rent on the place you work at...... Last night a group of us went to play pool in The Bronx. Heres how the night STARTED... My husband and I walked into the bar located inside the bowling alley. As we were still waiting for people. It was around 11pm. We ask the bartender why is he not selling liquor.... he said "because I feel like it". With an attitude so I say to my husband "well I guess he doesnt need our money" and we start to walk out. As we walked out the bartender said to my cousin something along the lines of "You know how YOU PEOPLE GET" Now some would ask why didnt you all leave, the simple answer is we were meeting up with close to 20 people and didnt want to ruin the night. Now some will say it wasnt that bad, that he probably didnt mean to say it, he might not have meant it that way, that I/we are probably exaggerating... well NO thats what racism is. Exactly how we felt.... Now lets get on... we DID say something, only to have an employee come over and make excuses for his boss. Now in situations like this.... theres feelings of complete helplessness. You cant get upset and defend yourself properly because the person will deny it. You will look crazy and just confirm their beliefs. Two if the cops come,YOU will be in the wrong because the person will deny what really happened. The night continues... more subtly racism.... I only noticed what was directed towards us.... who knows if it happened to others... but I could tell this was a normal occurrence. This man felt too comfortable and too confident in his actions and speech for this to be a one time thing. The last straw was when our games ended and we wanted to reopen the same lanes... and were told NO.. The cashier said he supervisor told her NOT to reopen our lanes.. When one of us went to speak to the manager/supervisor we were told "They dont need OUR kind of money" Excuse me 14 of the 18 people we were with have J O Bs... like real life jobs that actually pay real MONEY. Needless to say I encourage everyone not to go to Gun Post Lanes Bowling on East Gun Hill Road in The Bronx.

A

A Private User

I cant say anything bad about the facilities because I never had the opportunity to use them. After traveling two and a half hours to meet my family for a night of bowling, my two children and I were treated so poorly by a member of the staff, that I could not see my way clear to spending my money or my time at this establishment. We arrived before our other family members and was told that we needed to wait for them to arrive before we could get a lane. We stepped over to an area where there were some tables to wait for the rest of our party. We were approached by a gentleman ( term used very loosely) who asked us what we were doing. I replied we were waiting for our family. His immediate response was, "You cant hang out here." I replied that we were not hanging out, but waiting for our family so that we could get the lanes we needed. He told me to wait outside or go to the McDonalds across the street and have a cup of coffee. When I tried to explain that we were not hanging out, but waiting for our family, he rudely insisted that we could not hangout there for safety reasons. We were not there to rob anyone ( apparently a womans purse was stolen by some young kids),and were not standing any where near the lanes. We were just looking to enjoy a family night of bowling. Here is a case where its not what you say, but it is how you say it and the manner in which you treat people ( your customers). Had we been approached and spoken to respectfully, I would have waited in my car for the rest of my family to arrive. Not to worry, Bowlerland was the beneficiary of your poor customer service last Wednesday night. BTW, the definition of loitering is to lineger aimlessly.

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