Heart Events

Reviews 3

AS

Ashley Oneil

Unwelcoming! Wow so I always saw this place from the highway and thought itd be the perfect spot for our baby shower and wedding this year. SMH we made an appointment to view the place and learn more, so our appointment was for 2:30, this was in January so it wasnt busy and we saw only one lady speaking with a customer so we sat and waited. after about ooooh an HOUR PAST WITHOUT ANYONE caring or concerns about a family of 4 sitting in the lobby area.... I walked into the office and said "excuse me but we had an appointment for 2:30 and its almost 4, a thin brown hair women that was carelessly rocking back in her office chair then says " oh, I didnt even know anyone was here" (after she clearly walked pass us 3 prior times. So, she gets right up and (with such poor enthusiasm and UN inviting body language) shows us around just the rooms. She stands at the DOOR OF EACH ROOM and only tells us the price of the room. Like we had to force "comon" info from her about each room. Such as capacity, were was the bar? How will it be set up... What other things could be added... She was so uninterested in our inquiry she only showed us two out of the 4 rooms until we asked was it more rooms then the two? She then dropped her shoulders as if annoyed and said yeah follow me downstairs. After showing us the rooms (only from the door wa) we had to walk in and explore for ourselves since she didnt care to openly showcase them, we saw that the "VIEWS" ACTUALLY SUCKED! we noticed HORRIBLE Maitnss in the carpets, and the outside views showed non manicured Bushes/shrubs and we also noticed that when it got dark we would see nothing but headlights to ruin our event. Wow so to top off her rude behavior, she didnt not seem friendly or welcoming and very inviting! She told us that they book lots of MMA fights and wanted us to "know" Wed need to hurry and decide on a day. Like where did that come from? She also said they were "high end" and wanted us to know we would need a $1000 deposit to save our date along with the $10,000 + total cost of the overall date. Wow she didnt even let us look at what was offers orbwhatvup or downgrades we wanted to choose. She just basically rushed us out and made it about money and to the point. It almost felt like she assumed with us being a young couple we wouldnt afford it but its another LOSS for this place because we actually had the check in hand ready to pay in full (since we had been pre planning and saving since the engagement) also we both have great careers as are employees of the GM plant and both received profit sharing bonuses this year that was all over the news... It may seem like Pennys to them but all of the BAD REVIEWS this place already has has just gained ANOTHER. and BAD NEWS spreads FAST! we took our MONEY and BUSINESS TO #ORLANDOS IN MARYLAND HIGHTS! They were great from the start. I recommend them and passed their cards out at our plant of over 5000 employees! So I would say, please do not waist your time or money at this place. It is poorly kept, poorly owned, and has absolutely poor customer service!

A

A Private User

ALL THEY WANT IS YOUR MONEY !!! We had my sons wedding July 16th 2011 and from day one this place has been so unprofessional, I have never encountered anything like it. Lets start by addressing the Mgr. "T----y" This women was so RUDE .The bride and I went 2 weeks before the wedding to give them items they needed. When we checked out the room again, NOBODY called to tell us that all the rooms were damaged in recent storms. The ceiling fell in and in front of the bar all the tile popped up. The place smelled like MOLD ! We asked when would this be fixed and never got an answer. {We paid an extra $500 to move rooms). We talked about a signature drink and when we got there she said no. It was a pre-bottled mudslide and tried to tell me that because it was going to be in a smaller glass that it is considered a shot and they dont allow shots. I said fine serve it in a regular glass and she informed me we needed an extra bartender because it would take longer to pour that drink. (Are you kidding me? What is the difference if you are pouring from one bottle or another?) They lost the wine flutes and wont reimburse us. She claims we never brought them. Hmmmm, funny because my granddaughter pulled them out of the box and "T----y" took the box away from her on the floor. She also informed me that they had to charge me an extra $10 a table because I wanted an overlay on them. She said it takes 2 people to put down a tablecloth. Seriously? We set the entire room up ourselves, saving the extra fees. The worst is she insulted the groom. He is a police officer and she said "cops are the worst, the are rowdy and get drunk. " I informed her that she should not worry because my son DOES NOT DRINK ! When I called the next week to speak to the owner she was just as bad. I could go on and on, but the bottom line is dont let them fool you. Brides go somewhere else. Im a very nice person and they showed who they were in front of me and other family members. We are ALL in agreement that they acted terrible. Save yourself the trouble. Believe me this is the TRUTH !!!

DA

Darlene Dabney

Went here last saturday and met with one lady who was nice but showed no real interest in my daughter and asked no specific questions about our event, my daughter liked the atmosphere of the rooms so we made another appointment and went back three days later checkbook in hand to secure our date, we were told that the wedding planner was with another customer and will be with us shortly, the younger lady asked if she could answer any questions and the answers she gave us completely conflicted with what the original lady said. I asked her if we could have a few minutes to talk and she said "Sure, but you need to know that we close in 10 minutes". REALLY???? We had a appt and you kept us waiting for over 20 minutes and now you say you close in 10 minutes? This place also has NO flexibility, I personally think it is weird for the parents of the bride and groom to sit at a round dinner table while their child is getting married, when I asked them if they could set up a few rows of chair for VIPs her immediate response was "NO, we wont do that", what do you mean you dont do that.....we are paying a additional $500 to have the wedding in the SAME room as the reception and you wont set up a few chairs? Well, we got the last laugh when we drove to the next place, was treated with kindness and respect and the wedding planner made my daughter feel like her event was THE most important event they will ever have, she kept reminding my daughter that it was her day and they were there to make it wonderful ....I wrote the check that day to secure the day after Thanksgiving 2016, a day I KNOW is hard for venues to fill.........I hope the lights of HSC are dark that night because they couldnt book it and they will realize that treating others with kindess and having just a little flexibility goes a long way when you are asking people to pay out that kind of money for a event.

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