The Athletic & Golf Club at Maple Creek

5330 NE Oak Ridge Dr, Kansas City, MO 64119, USA

Address:	5330 NE Oak Ridge Dr, Kansas City, MO 64119, USA
Phone:	+1 816-459-8400
Site:	greatlifegolf.com
Rating:	3.5
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–9PM

Location

Photos 54

Reviews 7

Joanne Miles

THE WORST CUSTOMER SERVICE EVER!!!!! Doug the manager needs a lesson in service. Humble servant he is not. Be careful signing up for a membership here. If you happen to move out of the area and I mean a 45 minute drive away they will not let you out of your contract. I have a friend that moved to Blue Springs and asked to be let out of the contract in April 2014. They told her too bad so sad you have to pay the rest of the contract and to call back before April 2015 to cancel. She was assured that they would put notes on her account about that conversation and they did not. Doing the right thing she did continue to pay for a full year without using it due to the distance. She called in March of this year to cancel and Doug told her she would have had to call before 2/28/15 to cancel and she would now have to continue to pay until 2/28/16. My friend explained again the distance and he said she could go to the Olathe location. My friend works really long days and is a single mom and lives and works in Blue Springs. She does not have time to drive that distance to work out at a gym. This company and its employees clearly only care about the money they collect and not the customer. Perhaps if they changed their toon and adopted a customer service excellence approach and looked at cases on an individual basis and showed they care about their customers they would have better reviews. So now they will learn the hard way. My friend comes in contract with many people in a day and will tell this story. Those people will tell others and even go out and post a reviews. For me, I will NEVER give this place any of my hard earned money and I hope all of those reading this will do the same. I will be telling this story to many people as well. I come into contact with SO MANY people with my work from all over the KC area.

Lucas Miquelon

Very poor service! If I could give zero stars I would. My girlfriend and I just recently moved to the area and were looking for an additional gym membership closer to our new home. The first young man we spoke to was very polite in showing us the facility and answering all of our questions. We were ready to sign up after learning our membership together would only be $35 a month with only a one time sign up fee of $25. Since, all other gyms require this fee yearly and higher monthly cost, we were totally sold and ready to sign up. However, as soon as we got to signing the paperwork, another man from behind the counter chimed in to ask us if we were married. We answered him honestly, no, but why does that matter? He then went on to say we had to have separate memberships and that they would be for $30 a piece because we arent married. I asked him if I had answered yes? His response was that he wouldnt have known the difference and we could have had the family membership for $35. We joked and said we would go get married and come back but they still wouldnt budge. He then proceeded to argue with my girlfriend when she got upset that she had spent 20 minutes talking to another guy who sold us on another price. This is obviously a church owned facility who discriminates against people who do not fit their perfect form to be a member there. Let me also shine light on the fact that there wasnt a single soul in the fitness center. It was a complete ghost town. My girlfriend and I are personal trainers and we could have gotten a lot more members for them but they are too stuck in their ancient ways of thinking. It shows in their business too. No one in the gym, No one golfing. Sad to see a great facility ran into the ground by negative judgmental people.

Nickole Mitchell

Weve had a family membership for 6 weeks; we joined primarily for the workout facilities, but look forward to the other perks as well. We were well informed of the contract policy when signing up, and yes, you have until Feb 28 to cancel your contract, which restarts in the April billing cycle. (Previous reviewers may not have read the contract correctly.) Friendly customer service; always willing to answer my questions with a smile. Equipment Ive seen & used is in great shape, and they have numerous machines and free weight options. The locker rooms could use some updated lockers - as many dont have functioning locks, but ask for key at counter and theres always a locking one available. And I might recommend installing tile or linoleum near showers instead of carpet. The cart path around the course could use some work, as I like to use it as a walking trail. Course itself looks good, and condition of the small course is in line with prices charged. So far, so good!

Chris Watkins

This company cheated me out of money. I did everything I was told to do submitted a letter in writing along with an over the phone conversation to cancel my membership. I even confirmed that it was canceled in the last month of my membership and February would be my last month of payments. They charged me for March anyway and when I called to ask for a credit because this was clearly a mistake they pretty much told me tough and they would not give me a refund for the money they took out of my account without my permission. I would suggest if you sign a membership with them pay in full because the way they talked to me I get the impression that this is a pretty common thing they do. Be warned!!

William Hockman

I strongly disagree with the above complaints. The dogs have always been put behind the desk and away from the public. You have until Feb. to cancel your membership for the following year. You still get charged for March and thats what you are told when you sign up for the membership. Ive never seen dirty towels on the floor and the employees are constantly cleaning so I dont see that issue. I have had excellent service with this establishment. The workers are always friendly and its the cheapest golf with the membership. The fitness classes are downstairs so you never are bothered by them. I strongly recommend this place.

MrKarmapup69

Quite disappointed by our visit today , we were a party of two and we did both mini golf courses . Even though we didnt arrive til several hours after they opened both course were heavily littered by debris and occasional empty alcohol containers . My ball got stuck in an underground tunnel partway through the second course so I didnt finish obviously and when we told the gentleman at the front counter he nonchalantly replied , " No problem we will get it later " . No apology or concern for the inconvenience or what happened . I guess its time to find a new mini golf course. Definitely not a fun experience for us .

Brad Hartmann

A place with dogs indoor wetting on the carpet almost like a kennel until 6pm, and where broken equipment is left out and where the greens are poorly maintained. Also for fact customers are treated poorly as some pay $100 for an initiation fee and others pay none. Also the temperature inside is always freezing in the winter and burning hot in the summer plus they will not let you cancel your membership. Also members leave towels on the floor and never put weights up when done using them. Find something better whether your a golfer or a gym user It doesnt get worse.