Hilton Garden Inn Waltham

450 Totten Pond Rd, Waltham, MA 02451, USA

Address:	450 Totten Pond Rd, Waltham, MA 02451, USA
Phone:	+1 781-890-0100
Site:	hiltongardeninn3.hilton.com
Rating:	3.9

Location

Photos 100

Reviews 9

Adria Castellano

Front desk staff is super friendly, professional and helpful. Beds very comfy. HOWEVER... I wish there was a separate option for rating the restaurant/breakfast... The "main" breakfast waitress is bitter and rude and very unprofessional. I understand everyone has a bad day but being treated like we were 2 Sundays in a row is completely unacceptable. I know shes probably still pissed she lost her job at Bickfords but doesnt need to take it out on me and my family. Made BIG order mistakes 2 weekends in a row and blamed it on US! Cut me off SO rudely when I was trying to explain what we were missing (for almost a half hour my daughter waited for her 1 pancake). CLEARLY does not like children to be in her section as she expressed to me with NO shame last Sunday as I sat with 4 children and 3 adults. Tried to tell us this morning we HAD to sit in another table that we totally didnt want because the one we wanted was still dirty and had been for quite some time. When we tried to sit there and help clear it off we got pretty much "yelled" at and told it wasnt the allowed. She was miserable and mean and its probably time she retired from the food service industry. The other young waitress who was working the breakfast was very pleasant and helpful and picked up all of the others womans slack. She fixed mistakes, checked on the progress of our meals and checked back frequently. If she wasnt there this morning, I would have left with a permanent bad taste in my mouth (pun Intended) Thank you to the front desk staff who were extremely pleasant and obviously cared about our complaints and concerns. They were passionate and caring and accommodating and I appreciate their professionalism while handling my complaint (and my husbands complaint a half hour prior). We come here for a night with the kids so they can swim And have a change of scenery during the winter and for the most part we have an amazing, relaxing time. Just probably wont be doing the breakfast buffet any more which is a shame because it is such a great deal :(

Nicholas Porter

Location is excellent, 10 minutes from the Carter street T stop makes getting into and out of Boston a total breeze. Unfortunately thats about where the good ends. The walls are paper thin the first night a manager had to be sent up to the adjacent room full of preteens to get them to turn their music off at 11 at night. While I understand that this could happen anywhere the fact that I could hear the discussion that led to the decision to turn the music on was the bigger problem. I will day however the front desk was quite responsive and handles the situation quickly. The hotel bar is struggling they have no beer on tap and the bar tender is also the person running room service. Its clear the hotel restaurant and bar were an after thought. Within 5 minutes walking though you have 3 great options for food. Naked fish for sea food, Ruth Chris steakhouse for an upscale (read:$$$$$) dinner, or located in the best western the copper house tavern which does brunch, lunch, and dinner all very well.

Darle J. Dawson

3/4 Stars: Great until check-out... Initially, I gave this hotel 4 Stars but I have to rewrite my review due to the incredibly rude and immature front desk clerk the morning we left. I stopped to ask what my reward points balance was and before I could finish speaking, the male clerk blurted out, "You booked through a discount travel site. You dont get points for that!!" He was loud and obnoxious and, in the mirror across the lobby, I watched as he aped and pantomimed some rude gestures at my back. We will not stay here again, regardless of convenience or amenities. As a well-traveled, well-mannered individual, this treatment was unacceptable and not worth the convenience. Hilton, you should be ashamed of such (lack of) service, and the clerk - who shall remain nameless - should be redirected to the unemployment line.

Samina Kupsche

Stayed at Hilton Garden Inn in Waltham, MA for work. I travel to Waltham relatively frequently and have stayed at several hotels in the area. HGI is fairly middle-of-the-road. The hotel offers free Wi-Fi, which I was able to connect to with no issues, a 24-hour fitness room, and a restaurant in the hotel. Breakfast is not included, unlike some of the other hotels, so that was disappointing but not a big deal. Im not as satisfied with my room: one of the lights doesnt turn on and my shower doesnt drain. Granted, I have not yet asked the hotel to fix these issues so they havent had the opportunity to fix them, but I think that things like this should be checked by the hotel before letting a guest check in to a room.

only insider

Fairly new property, but very worn overall. The lobby space is typical HGI, and the public spaces have been well used and are a little tired. I was actually surprised at the size of the rooms for the price they are getting (Waltham is notoriously overbooked, so all hotels charge a premium price in the area). My room was so narrow, I could hardly pull my desk chair out of the desk without hitting the bed. The rooms are neat and clean, but the mattresses are definitely needing a refresh. The breakfast is typical for a HGI, so if you can get a room here for under $200 a night, it is worth it, but good luck getting that low of a rate.

Satyajit Ghosh

Horrible bathroom, the tub is old, peeling,unclean. So is the floor of the bathroom. Small, dingy carpet. No coffee in the foyer, as one would expect in a HGI. The staff is well behaved but clueless, promised me they would fix a peeling bathtub while we were eating dinner. No real apologies for providing us this horrible stay in a Hilton. We visit Boston area several times a month. Its clear to me that this establishment is not for providing a clean, comfortable nights sleep for the Honors members. The front-desk staff told us that many of their bathrooms are like the ones that we had. A shame that this is a Hilton!

Maxine Ramirez

Absolutely awful reservation experience. My company booked a 3 night stay with them, and they wouldnt let me modify my reservation to remove a night because it was booked. Absolutely absurd and no way to run a business. I canceled and made a reservation at another hotel and they didnt seem to even care to lose business. Thanks Hilton Garden for such a great experience. Our travel agents are now looking at other hotel options as weve had some other bad experiences with this hotel.

Joe S

Friend in another room had bed bugs. I saw cockroaches running across baseboard in lobby, and the noise level of the other guests was absolutely ridiculous. you can hear nearly every toilet flush and every door slam from rooms above and around you. when the room next door flushed their toilette, it caused a huge air bubble to come up in our toilette causing water to splash up as you sit. Do not come here if you want to get any kind of rest.

Emma Stroup

Normal Garden Inn. Was great for me and my friend coming in from Boston each night at midnight. The only problem was the cleaning services knocked and tried to open the door at 9:30AM! Why?? Good thing we had the door latch locked because the main deadbolt was broken. I am sure Waltham is a fun little city, but we took the train into Boston each day - a great deal if you plan on riding the subway everywhere.