|Address:||1300 Fall River Ave, Seekonk, MA 02771, USA|
|Working:||Closed Closed Closed Closed 5:30–9PM 11:30AM–8PM 11:30AM–8PM|
Just had both my childrens birthday party here this past weekend (1 and 5). The kids had a blast but for the price, I expected more. I purchased the $17.95/child package that included the wristband for unlimited rides, pizza, tokens, etc and we rented the private room from 12-1:30PM. My vision was to have the kids get their wristband when they got there at 12, play as they wished throughout fantasyland, call them back to eat pizza and have cake, and then continue to play. When I got there and asked for the wristbands, they said they dont give them out until after cake- which would be an hour and a half later! So we had to try to contain 22+ children in a room and tell them they had to wait. What ended up happening was my guests took their children out into the play area and spent their own money to keep their kids entertained- it was either that, or wait 90 minutes for wristbands. After cake, at 1:30 on the dot, we had to get out of the room we were in (at this point all the kids were all over the place). Still no wristbands... when we got everything out of the room (there was another party coming in at 2) I asked for the wristbands, she told me I still have to pay before we could get them. Oh, great, its been almost two hours, my guests are ready to leave at this point, and now we have yet another delay. I would have NEVER bought that package if I had known the wristbands werent handed out until almost 2 hours in- AND IF THATS A RULE IT WOULD BE NICE TO RELAY IT BEFOREHAND. When the wristbands were finally put on all 22 kids who were scattered throughout the place (dont think youre getting them, they need to be put on by the staff), most of them just went on a few rides and then left shortly after because they had already been there for 2 hours- just as good as flushing my money down the toilet. And the kids dont get tokens, instead each child got 2 cards: redeemable for 5 tokens or 35 redemption tickets. So now I have 44 cards in my hand, that I need to hand out. It was a joke- why not give me a little cup with ten tokens? Why the cards? The server appointed to us was running another party as well and had no help- she was nice and attentive but clearly overwhelmed and one person trying to do EVERYTHING for multiple parties on such a strict timeline and a ridiculous structure for wristbands and tokens is impossible! Its too bad because with the right communication, help, service, and people, this place has so much potential to be a 5+ star facility, but until they get their act together, for birthday parties anyhow, it is only a 1 star. P.S. only one of my children got her 500 birthday ticket redemption that the package included which I really dont care about because my other child is only 1 but its just another oversight. They really get you... I feel robbed and I feel like my guests were robbed too but wanted to write this review in hopes of some new structure be put into place and so other parents dont make the same mistake I did.
Had my kids birthday party here. First of all I rented out the room and I got there at 1:45 and I was supposed to have the room for 2. Nothing was set up I had brought all paper goods and balloons and banners to be hung THE DAY BEFORE. They didnt start setting up the room until 2pm(mind you we were supposed to START at 2)and after asking the server multiple times where my balloons were she started setting them up at 245 while everyone was eating. My banners were NEVER hung up which was upsetting because I had it made and spent a good deal of money on the banner. The server was not very helpful at all. She cut my cakes very sloppily they were so messed up afterwards I had to throw the leftovers away. Then after setting up LATE they RUSHED my party out of the room. Never again will I have a birthday party at this establishment or take my children there. Waste of time and money.
Had my sons birthday party here. Not too bad price wise and the kids had a good time. I do have a few complaints, though... It took forever to pay and actually get the ride wrist bands and game tokens for the kids. They said we had to do pizza and cake first, but the kids finished quickly and were left sitting there bored until I was able to pay and get someone over with the bands and tokens. The amount of game tokens the kids get is laughable, so youll likely end up buying more like we did. We ended up staying after the party to go on more rides and use up the rest of our game tokens. Before we left we took the kids to the bathroom. While in the bathroom the employees threw out the rest of my sons cake! We bought a huge $50 cake and at least half of it was left, so that was annoying. Other than that, it was nice and my kids had a lot of fun with their friends.
A Private User
My kids enjoy coming here to play, however I agree with the one of the other messages - many of the games dont work, they eat the tokens and they rarely give the correct number of tickets when they do work. Its not easy finding an employee to help you, many are teens who are "operating" the rides while texting on their cell phones. The play area is a free-for-all, children are allowed to play in bare feet (another local playplace requires socks, and has them available to purchase per the DOH), and there is mass hysteria in there with no supervision. I understand parents are ultimately responsible for their kids and should be watching them, but I cant imagine paying someone an hourly salary to text with their friends.
My 3 year old son loves this place. Many of the staff are very vigilant about safety, however, the jumpy house can be dangerous, if the wrong attendant is running it, and letting in too many kids. Some of the games dont work, but overall its a bargain at $15 for unlimited rides. The crowd can be a little rough, with kids swearing and parents not watching kids, however, its a fun place, especially during the winter when there is nowhere to go. Call for hours, because they are not always posted correctly, when you search them.
Nice place to take your kids. A little expensive though. Staff is ok could be a little friendlier theyre all kind of monotone which I dont find fitting for a childrens place. Bathrooms could be cleaner and wish they had more food options. My daughter loves the rides and bumper cars! The arcade part is small and the games constantly eat your tokens.
A Private User
75% of the games dont work and the ones that actually work dont give u any tickets when suppose to. Not worth going I came all the way from boston and when I asked one of the employee, hoe come most of the machines dont work her reply was" the owner doesnt wanna buy new one or pay for them to be fixed. :( dissapointed.
My family went there Saturday the kids enjoyed the place however there was no AC running and it was a very hot humid day. Had I of known there was no AC we wouldnt of gone. Very miserable for adults and by the time the kids were done playing they were covered in sweat. Never again will we go there.