|Address:||12075 S Strang Line Rd, Olathe, KS 66062, USA|
I went to this AMC with a friend of mine to experience the Fork and Screen for the first time at the late show around 11:00 pm. I was really excited to enjoy the food and movie. Unfortunately, I was unable to enjoy either one. We arrived about 15 mins before the movie started. The waitress was good about getting us our drinks beforehand, so we were happy with the prompt response. When she brought the drinks, we wanted to go ahead and order, but we noticed she didnt have her tablet to write it down. She said she could remember it, so we told her what we wanted. We watched "Now You See Me," which was pretty good. I noticed it had been at least an hour and we hadnt gotten our food yet. And one of the other waiters dropped of a ticket for our drinks, but the food wasnt listed. I didnt think normal restaurants would take that long with food, so we pushed the button to get our waitress back over to see what happened and where the food was at. She finally came back 15 minutes later, and told us they stopped serving food shortly after 11:00 pm. I asked her why she even bothered to take our order. She asked who took the order from us. We explained to her that she took it. (Crazy glances between me and my friend) She said she would check on the order. Now, Ive worked in customer service and food service for a long time. When something goes wrong, its always the best policy to tell the truth and sincerely apologize for mistakes. And also notify management that there could potentially be an upset customer. Not the case here. The waitress returned to tell us the computer had crashed and the food order never went through. I showed her our ticket and advised her that the ticket shows no food was ever entered. Funny.... computer crashes, but we have a ticket to pay for our driniks.... doesnt add up. We asked her to get management. Another waiter came up and apologized for not having our food, and asked us to explain what happened, yet again. We told him what the waitress said to us, and let him know we realized she forgot to put the order in. He said he would try to get free movie passes for us to use in the future to make up for the mistake. Before we left, the manager came by to apologize to us for the mistake and the bad experience. We again explained to him what we thought had happened, and went ahead and took the movie passes (even though I didnt feel it was adequate for the mistake that was made). He said he would make sure he addressed the bogus story with the waitress. Its hard to enjoy the remainder of a movie when this happens. And when youre hungry. So when the manager gave us the movie passes, it just made me think it will be another opportunity to watch another movie and miss out on the last half to figure out where our food was. Had I been the management, I would have given complimentary passes and complimentary meals to make up for the experience. To me, that would have been the equivalent of what we missed out on. Now Im probably going to use the pass elsewhere. Or if at all. So much for a great Fork and Screen experience.
My fiance and I reserved two seats for a dine-in movie recently and came a way a bit disappointed. Our idea was for a unique "date night" as this was new to us, however there were a couple things that deterred us from having what I would call a "great" time. Firstly the theater lounge chairs although they were comfortable did not allow you to eat in an upright position...they were essentially recliners that were specifically designed for movie-watching, not eating. They did provide trays that could swing in front of you, which was a nice thought, however it was virtually impossible to be comfortable while eating. If anyone has tried to sit up and eat in an extended recliner, you might know how difficult this can be. Not to mention the tray came so close to my face that I could practically put my face in my plate, which gave it a very "heres your food trough" feel. Secondly there was a large area in-between my fiance and I that could not be removed, resembling a small counter top. After we were done eating we found it difficult to hold hands or be close to one another during the movie, something we like to do in normal theaters. For most of the movie experience it was as though we were in two individual lounge chairs that were permanently reclined with a buffer in-between one another. Not exactly my idea of quality time together. The menu looked fairly good, however when the food was brought out it was a bit expensive for the quality and quantity that you received. I would say it averaged about $12/plate, which isnt in and of itself expensive but the serving sizes were small and it was about the equivalent of food court quality. It wasnt all negative, as I will say the service was excellent. Waiters and waitresses quickly and quietly served you and were very friendly. In fact there were several employees as we entered the theater that greeted us naturally as they were performing other tasks...very friendly atmosphere indeed. However, all things considered I do not think we will be going back soon. The tickets and food were too expensive, and the experience was very separate and hard to share with a date.
While not perfect, its pretty darn close. A lot of people are here complaining about issues with full theaters on or near the opening day, which is absurd because every movie theater has this problem. Personally, I choose to see a movie a week or so after its been out. My experience of watching the movie will be exactly the same, but Id rather not be waiting in line for a long time or have to deal with a super crowded theater. Ive done the Cinema Suites, the Fork and Screen, and just a normal viewing. Some experiences were definitely better than others, which has to do with the people around you and the employees, but nothing was bad enough to make me rant on here or get completely angry. Service at Fork and Screen can range between below-average to great, one thing to note is there definitely is a fine line between being incredibly attentive and disturbing the experience for others. I feel that AMC theaters does a good job of balancing these out. My only issue with Fork and screen is that the popcorn and drink containers are pretty lousy. Youre essentially buying a large of both, but the containers are more like a small to medium. It would be great to have the popcorn bucket instead of the crinkly and greasy bag, and Id like to have a cup large enough to not make me run out before the previews end. I always buy the large at a movie theater because I do not want to leave the theater part way through to get more, so why would I pay more for the Fork and Screen and pay for a large only to call the server up halfway through a movie to have them refill it for me???? It is definitely an inconvenience and a reason why I typically buy my popcorn and drinks at the front before entering the Fork and Screen. Servers give me a hassle over it, but forget them!!! Its my experience and I dont want to call them up to interrupt my movie a first time, tell them what I want, wait for them to return, have them come up a second time to interrupt my movie so they can hand me the refill.