AMC Classic Southridge 12

6720 SE 14th St, Des Moines, IA 50320, USA

Address:	6720 SE 14th St, Des Moines, IA 50320, USA
Phone:	+1 515-256-0801
Site:	amctheatres.com
Rating:	3.6

Location

Photos 19

Reviews 4

Lisa Treptow

OMG!!!!! I didnt think they could have disappointed me twice in one day but they did... Wow!! No wonder people will drive out to Jordan Creek theaters instead of going to Southridge Theater... Customer Service needs big time help!!! I am all about supporting our southside business but....after today we will be traveling to Jordan Creek Theaters for a movie and popcorn for sure. Jacksons PTA needed enough popcorn to fill 300 small bags to give out to every student today. We had 100 already done before our machine overheated. Staying with our southside business I drove over to Southridge theaters to ask for help... Well they could do it if they had 24 hours notice (they could never pop that much popcorn in an hour) Plus, they had customers that needed the popcorn (1 customer that I saw) 2 machines only one on for the day and two employees and manager just standing around. OK... Whatever you dont want my money and cant help out the local school whose parents support your business everyday!!! Go back to the school and they got the machine working again but we were making popcorn slower now and it was 1:30 pm... at this point I needed to make an announcement to let the 400 plus students know we wouldnt have popcorn today. Not a fun announcement to have to make at this time.... Plus, if you know me I do not like to fail or give up in anyway. So, I googled until I found a number that went to a person at Jordan Creek theaters. Amazingly, they could do it and in 30 mins that it took to drive out there pay $15.00 a bag and drive back and bag 300 more bags of popcorn to hand out the last bag to the last student as the bell ran to leave school for the day. I called to speak to upper management at Southridge just now when I got home and was told it could not be done in 30 mins and it would cost me hundreds of dollars if they did. REALLY......I tried my best to keep calm and explained the person on the phone that Jordan Creek did it in 30 mins and it cost me $30. REALLY....it can be done and they only used one popcorn machine to do it. So, the entire school will know all about this tomorrow in the morning announcement and what great customer service Jordan Creek Theaters has.

doug roose

Our family normally goes to the Copper Creek theaters in Pleasant Hill. I have never been disappointed there. Ten years ago the Southridge 12 was a good place to go for theaters, not anymore it isnt. First off, the times they had posted online kept changing. Once we got there, none of their signs showed the movie we went to go see (the only reason we went to the Southridge 12 was because Copper Creek had moved on to newer movies). When you tried to buy tickets, they had to ask if they were even playing the movie we went for. The concessions stand was a joke. They didnt know prices, and the menu board kept showing advertisements, so you couldnt see prices. After finishing there, we were told that our movie was the last theater on the right. We needed to walk back and ask because the theater we were told, the sign was showing a different movie title. I was then told, the sign just hasnt changed yet (what is the purpose for movie signs if they dont properly show what movie is showing in that specific theater). After sitting through all of the pre movie trailers, the movie started. Only it WASNT the movie we had paid to see. So back I went to the usher to find out what theater we needed to go to. I was told it was across the walkway from where we were originally told (no apology for their mistake). By this time, we should have been late for our movie. Not so; our movie hadnt even started the previews yet. After sitting there for 5 minutes, I went to find out why it hadnt started. I was told it would be started shortly (again no apology given). The seats were outdated and uncomfortable. I dont care if the Southridge 12 is the only theater show a certain movie in the future; my family will never go back to the Southridge 12 again!

Zachary Scott

Southridge will always have a special place in my heart because I worked there and had some good times back in high school. That being said, its getting pretty run down and its sad to see that Carmike isnt putting any money into it to renovate it and reinvigorate it. Its not a bad place to take in a movie, it doesnt get hit as hard at Cinemark in Altoona, Springwood in Ankeny, or the Jordan Creek theatre. Theres simply less people, its still busy on opening nights, but you can go a week or two later and take in a movie in relative peace without all of the idiots who try to ruin the experience by playing with their phones, talking, etc... Customer service is always going to be up and down when youre employing high school aged kids in this day and age. Sometimes youll get great service, others youre going to get terrible service. I never really take this as a reflection of their overall service, its just kind of a fact of life with movie theatres in general. And please, quit complaining about movie theatre concession prices. Movie theatres live and operate off of their concession sales. Thats why concessions are expensive. Ticket sales are all for the box office. Thats why you always hear (for example) that a movie cost X amount of money to make, and the movie ended up making X amount of money overall. They either turn a profit at the box office for a particular movie, they break even, or they take a loss. For example, the newest Ghostbusters movie was a Box Office bust because it didnt make as much as it cost to produce. So stop whining about the prices, if youre that broke, then you probably shouldnt be going to a theatre anyways, or you could just sneak things in if you want to pinch your pennies.

Abby Jones

I am hardly one to write a review, but I was so disappointed in my recent experience at Carmike Southridge that I feel like it should be shared. The theater itself seemed clean. It was not overly crowded and the ladies working the concession stand were very friendly. On Sunday, October 12th, my dad and I went to see Annabell at the 7:15 showing. There were only 4 other parties in the whole theater. One of the parties happened to be a group of 3 woman (not young children) who decided this was the best time to have a very loud and what they thought was hilarious, conversation. After being asked by the other movie viewers to be quiet they kept talking so I finally went and told the manager, who when I walked out there was doing NOTHING, in fact he was leaning up against the counter eating popcorn. I told him about the disruptive guest and he sent in one of his YOUNG employees to handle it. This girl could not have been older than 16 and was clearly very uncomfortable, the ladies in the theater did not stop talking after the employee spoke with them, in fact, it got worse. The manager never came in to speak with them again and I am confident in saying the movie was ruined for me and the other parties. It all could have been avoided if the manager did his job himself and asked them to leave.