Malibu Norcross

Reviews 3

KI

Kim Holcomb

Malibu Grand Prix in Norcross, GA is by far the worst family entertainment center I have ever been to. That’s saying a lot because after 10+ years of being a nanny and now a mom of 4, I’ve seen my fair share of these places. From the moment we walked in I was a little concerned with the overall upkeep, but I figured it was summer and they were getting a lot of business and might be having a hard time keeping up. Well it didn’t take long to figure out that my benefit of the doubt may have been very generous. Below is a list of issues we encountered: • Pretty much dirty everywhere. Patrons evidently had no issue throwing trash on the ground and the staff was in no hurry to pick it up. • The mini golf course had a theme but it was obvious nothing had been painted or spruced up in many years. Both courses were just “dull”. • There was trash on the putting greens. Worse than that, a few flood lights were busted and the remains of one of them were still on the putting green. • There were only two functioning bumper boats. What fun is that?? • The arcade was having an all you can play on non-ticket games if you purchased a wrist band. However, we had tokens and were exiled to the outer ring of games. This would have been tolerable if at least half of the games available to us worked. • Then we get to the go carts. This was worst part of our experience for a few reasons. The crowd we ended up on the track with was horribly rude, which I know was not the management or staff’s fault, but the way they handled the issues was. My 8 year old was yelled at by an attendant for bumping a car that was cutting across the track from side to side in an attempt to keep anyone from passing. Bumping isn’t permitted but accidents can’t be avoided with that sort of behavior but fine, he broke the rule. My problem came when both myself and my partner were bumped at different times by this same group of teens in what seemed like a very intentional manner and the staff laughed rather than reprimanding them. My partner was hit so hard that her car was turned around. We decided to ask to speak to the manager on duty because the teenage staff was so unfair and amused by the situation. That’s when we experienced the biggest issue in my opinion. Come to find out, the “manager on duty” couldn’t have been much older than a teenager herself. She seemed to have a hard time understanding what our issue was but finally decided to go speak with her staff that was working the go cart track. That talk turned into a giggle fest. Once she was done chatting with her staff, she came over and asked if “well do you want to ride again?” At that point we were done and honestly didn’t feel like the situation was going to improve so we left. I was going to contact their corporate office but Palace Entertainment only publishes their street address in the contact info on their corporate site. No email address and no phone number. Somehow I am not surprised with the condition of their facilities. I will do further research to track down more direct contact information later today. Bottom line…..SKIP IT!!!

LA

Lauren L

I booked my sons 10th birthday party here and my overall experience was good but...I booked the party 3 or more weeks in advance for a Saturday at 1. A week later I get a call saying that theres a private party booked and the park wont open until 4. What?! 4 oclock? Really!?! So why did you let me book the party initially? At this point, they already have my deposit. Sunday was fathers day and the kids are in camp during the week. Saturday was the best day for me. So we moved the party back until 4:30. Initially they were helpful but it was a little chaotic. The party host was just there. No interaction with the kids or anything like that. She basically just bought us the pizzas and then later the cake with candles and a cutter to cut the cake. A year earlier at his 9th bday party, we did sky zone. The host was active and interactive. He coordinated things from a to z. He earned his tip even though he wouldnt take it. Hes deserved it. I was determined not to give this girl a tip but l think my mom did. They did let me store the uneaten cake afterwards which isnt standard. All the games, etc. where cool. It rained for all of two minutes and the outside rides were closed for almost an hour. Lastly, my bday package came with free passes for next time. Do you think that I got them? The last who was in charge of that was gone when I asked about them. The guy who was a manager, I think, signed my receipt and then have me the ladys number. I called Monday because she only works Monday through Friday and she wasnt there. I called the next day and was put on hold again and again, just to be told that she wasnt there.So Im highly poised about the runaround thats occurring. But I will be calling and calling and calling again. I paid for those passes! I cant say that I truly recommend this place for the birthday package. Its overpriced and the service is sub par. Luckily, the kids and even most adults had fun. Id just come here without any party package and that limits interaction with employees to a degree. Sigh...disappointing but my child enjoyed.

TI

Tiffany Carter

If I could give this place negative stars I would. After driving for an hour with my family from Canton, GA, and waiting in line for an additional hour, we were told the water park was closed because the staff couldnt get the chemical balance in the water correct. A sign posted, at the entrance or on their site stating this fact would have been convenient. There was one employee, ONE EMPLOYEE, at the booth. That individual informs me that I would not receive a refund at that moment for my waterpark tickets because I purchased them online. She tells me to go to the website to get my refund. Ive spent nearly $200 with this place. The website states no refunds or exchanges. Since it isnt my fault the waterpark was closed and I was not informed of this fact prior to buying the tickets, I decided to call the customer service number to get a refund. I was hung up on twice. I spoke with 11 different OUTSOURCED customer serviced agents. These individuals could barely speak english and claimed their names were "Jane, Bob, John, & Sarah...etc. Half the people I spoke with on the phone either transferred me around, told me to go back to the park, or hung up on me. The last rep I spoke with said he was sending me a link to print out the tickets I paid. WHAT GOOD are the WATERPARK tickets if the WATERPARK is closed. I will be reporting this place to the Better Business Bureau and detailing my horrific experience today on every review site I can find. YELP! here I come! PLEASE DO NOT TAKE YOUR FAMILY TO THIS PLACE. It was overcrowded, dirty, unorganized, and outdated. I could go into further detail but I fear its already to long and people wont read my review. Just please stay away.

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