The West Side Irish-American Club

8559 Jennings Rd, Olmsted Township, OH 44138, USA

Address:	8559 Jennings Rd, Olmsted Township, OH 44138, USA
Phone:	+1 440-235-5868
Site:	wsia-club.org
Rating:	4.1

Location

Photos 1

Reviews 12

Kahla Gagne

The venue is beautiful. The food is delicious and the venue is affordable . BUT If customer service is important to you Beware. We chose this venue based on our initial meeting with Tim and Debbie. Things sounded too good to be true. Turned out they where. My husbands priority for the wedding was the food had to be good. Tim and Debbie promised he would be able to try it. The wedding got closer and closer we heard nothing about the tasting. We asked about it and where told we had to taste another brides food no way can we try the choices we are interested in. Eventually after some haggle and me trying to pull my husband off the ledge they allowed us to come in and try the food. Great happy bride to be. We completed most of our paperwork at this event. Clarified some of the other promises they made etc. Moving on I come to the venue the wedding the money the Monday before the wedding the venue entrance inside and out where a mess. Having no choice and next to tears hearing Debbies reassurance things will be better I paid the balance for the venue. Clarified some other details. Here comes our wedding day Debbie did a great job making the venue look awesome. We are super happy. Food was awesome. At the e of the night they asked us for money money because a number of guest had shown up to hat we did not expect instead of waiting until we where sober and back from our honeymoon. My mom paid them. Entrance was not completed but was "safe" Then we get back from our honeymoon and hear from our guests. Bar staff was rude would not allow straight drinks, or people to get drinks for others. Wait staff took peoples drinks and plates before they where finished. Where unkind to people. There where no appetizers which we had ordered. The staff also did not tell the bridal party where their things had been moved. And many other small things. Ok fine cant help it. We send an email to debbie to find out, what the board had decided to do about the inconvenience of the entry way , and that they considered that some guest had not shown up in the extra guest number. Debbie responds with a lengthy email defensively explaining how they had gone above and beyond. Isnt that what you expect when you arrive spending thousands of dollars on a wedding venue? So if customer service is not important to you then choose this venue. If this is a priority then look out. Brides beware

Darcy Pullman

Horrible St. Patricks Day experience. I know its busy but wow. 40mins of patience when you are obviously being ignored is tough to overlook. Its just rude. Bartended too many years. Have a nice day.

Ashley Hager

We just booked our reception with Debbie and she was wonderful!! The grounds are beautiful but wouldnt have booked if it werent for the excellent customer service we received!

A Private User

Great cheap beer, good place for events, their weddings are top notch. Quaint pub with a fireplace

John Griffin

Attended a phenomenal clam bake for the Cleveland Patrolmans Association; great start to the season

Shibley Photography

Absolutely beautiful, wonderful delicious food, poor customer care.

Alpaca Joe Schmitz

It was aight...nothing to write home about though.

Alison Schmitz

Love this place and the renovations theyre doing!

D Wood

Food is great and enough parking.