|Address:||1012 FL-436, Altamonte Springs, FL 32714, USA|
The venue is beautiful however the staff is sub par at best. The kitchen manager was very helpful and friendly so was Charlene the person that signed our contract. Other than those two everyone else was a mess. Lulu our "manager" was a snotty lady, that fake smiles, agrees to do what you ask and proceeds to do whatever the heck she feels like. I kept with my super friendly attitude and she finally started cracking a smile and being friendly, but she doesnt deserve credit for that In my opinion. The "bartender" literally does not know any drinks. the groom asked for screwdriver...he poured two types of vodka into a cup and handed it to him...my husband was like, your not going to put orange juice, this man said "oh it goes with orange juice?" He was also not friendly AT ALL, I dont know his name but he has odd eyebrows. Then simple request I made for extra decorations (which they encourage) were not followed. The use of their plates/cups/etc was part of my package (which was NOT CHEAP), these fools at the Crystal Ballroom on the Lake actually served me, my husband, and wedding party in glass cups and served the rest of guests in plastic cups like I wouldnt notice! Also Alberto or alfredo at the "design studio" is, I dont even have words for him. Totally unhelpful, Ill say that. I went there with all the information of what and how I wanted to venue decorated and he told us we could not pick any of those things because he picks them. I would not recommend this venue to anyone because it was slightly over 7,000, if the service would have been the way it was describe by Charlene then I would not feel robbed, but the service was pretty bad. I think I could have hired teenagers off the street and had a more put together and professional team. Not impressed or even happy with this venue at all!
Its beautiful....... We had our wedding & reception at The Crystal ballroom on the Lake in Altamonte Springs, FL It was Awesome… Jackie and her team worked with us to execute our vision exactly as we had imagined. We valued their high level of professionalism and experience - they managed timeline and logistics smoothly, all my emails and phone calls were returned, questions responded to in a timely and professional manner, allowing us to sit back and enjoy our wedding. We also received a ton of compliments on the venue itself. It was flawless. Thank you Jackie for making the planning process and the day-of stress-free. I will recommend The Crystal ballroom on the lake to any of my friends for a spectacular wedding!
I was interested in having my wife 50th Birthday party there but after looking at the reviews...I dont know. If the owners give the same response to concerns, is the response genuine? I see it as a false way to just make a response vs actually correcting the wrong. The lady spending $7K should have had a discount or a wedding present from the owners of $250 or more returned as a thank you and a sincere apology. The issue with the bartender should not have been repeated if they took these comments seriously...smh...very disappointing.
Went to a very lovely wedding reception on April 23rd, the setting was beautiful. Everyone was very professional. The biggest disappointment was the bartender, i had 2 drinks made neither was correct. PLEASE if you want to continue being referred by previous customers and guests, PLEASE FOR GODS SAKE get a REAL bartender or at least someone who can read a recipe book and make a decent drink. Altamonte Springs is not very shy about avoiding venues with a reputation of bad service.
Words cant express how amazing this venue truly is. From day one we had a wonderful experience. Lulu is a true professional, easy to work with. Guided us in the right direction, she knows her stuff. When I tell you this was a stress free wedding cause of lulu. The day of the wedding lulu had everything ready for us. I dont have any complaints, everything was perfect. Thank you to lulu and the Crystal ballroom.
OurSimpleCeremony W. Thurow
Everything is on site and just right for the perfect wedding day! Our Simple Ceremony will create a marriage ceremony tailored to you before your event. Officiant at Our Simple Ceremony presents your marriage ceremony, leads you through your vows then completes and files your marriage license. The Crystal Ballroom is the place to say "I do" to your bae!
I could not ask for a better experience! Everything from our initial meeting to the day of my wedding went smoothly. Working with Lulu was fantastic and the staff on the day of the event was very accommodating. I would recommend The Crystal Ballroom for any wedding, birthday, graduation or coporate event. Great value + experience. A+++
Beautiful Venue! I attended a wedding and it was BEAUTIFUL the decour down to the Staffs Diamond Studded Ties!!!!!!!!!!!!! everyone was so nice and professional!! In fact I am in the process of planing my Company Party there this year.
Love the decorations, its beautiful, like the area where the food was situp, price include servers, staff was helpful, I really like that the venue Supply everything except for catering, DJ, cake and the price good.
It was a pleasure to provide my services as a Wedding Planner in this venue. Beautiful place, well organized very friendly and amazing staff. Highly recommend this venue to all my clients
Top notch facility with great staff! Made my wedding day and the days leading up to it one to remember. Would highly recommend this place!
I love this place. I cannot wait for our wedding date. I know that they will make it memorable. Jessica is the best. Im so excited.
After enjoying drinks on the house, taking beautiful pictures of the sunset, this place is next to heaven in terms of beauty!!
Attended a wedding here, so I can only talk from guest perspective, it was BEAUTIFUL!
Muy bello este salon
Overpriced for a plaza wedding with rundown store fronts connected to it.
A lovely venue. I would love to return here for another event.
Beautiful place for a gathering, party, and anything you need!
Nice location for a wedding. Staff was on top of everything.
My niece got marry their. It was very nice.
Great employees,cousin wedding was awesome
Nice place, but no wifi and need more AC
Great venue for a wedding reception
Very beautiful and all inclusive!
Good venue for a budget wedding.
Very nice and elegant venue.
Great place facing the lake
The venue for any occasion