|Address:||3550 Cellar Door Way, Virginia Beach, VA 23456, USA|
A Private User
I am disgusted with the methods the Virginia Beach Amphitheater, LiveNation, and Ticketmaster are using to deceive customers to make an extra buck. Virginia Beach Amphitheater concerts are advertised on the Virginia Beach Amphitheater webpages on the LiveNation website and their tickets are sold through Ticketmaster. I clicked on a link from the Virginia Beach Amphitheaters page on the LiveNation website. The link was highlighted by the offer for “Pre-Sale Concert Tickets and Concert Deals" for Fans of LiveNation. I wanted to see what offers were available for fans of LiveNation. I selected the link to see what specials were offered. The next page showed a Kings of Leon Concert picture with buy tickets highlighted. I clicked on the picture to buy tickets to this concert. I was brought to the Kings of Leon Concert page. The first choice for tickets on the concert page is "General Tickets with Fast Pass". I chose this option believing I would be purchasing General admission tickets with a fast pass (Although I had no idea what fast pass was but thinking it was part of a deal for fans.). On the next page I am greeted with the familiar search for tickets option. Under the search for tickets, "Full Price Tickets" is shown. I added 4 Full Price tickets at "Any Price". When I submitted my request for 4 tickets, the next page shows: "Section: Gen Adm, Price Level 1, and General Admission Ticket, Type: Full Price Ticket". I accepted this order and paid for the tickets. I received the tickets by email. I went to check them for accuracy. When I opened the tickets and began reading, I found printed on these "tickets" is a message that these are NOT concert tickets. They are not general admission tickets. They are not tickets at all. Instead they are special passes or a voucher to skip the line at a concert and a customer must purchase general admission tickets to go along with these. There was nothing that was obvious that would have told me that this was not a ticket for the concert. I emailed the customer service department immediately and asked for assistance and a refund. After not hearing anything for two days, I called the customer service number. When I called the customer service number, I was told by the customer service representative that there was one place on one of the webpages that would give customers a hint that these were not general admission tickets, although everything else a customer sees on the webpages state "General Admission" or "Full Price Tickets". The representative said that the one place a customer can see that these are not general admission concert tickets (Not Tickets All) is under a "see more" link on one of the pages to read the "fine print" and at the very bottom, the very last thing, it says is "This is not a concert ticket". Nowhere else did it say this in prominent view of the customer. Yet everywhere else it shows a general admission ticket or full price ticket title. This is extremely deceptive and I explained this to the customer representative. I asked the representative for a refund because I was not going to use these passes as I thought they were tickets. He said there were no refunds. I was forwarded to a customer service manager. The manager stated that customers must select every link and read everything and it is up to the customer to be sure that they are not being deceived by LiveNation and Ticketmaster. She stated that the Ticketmaster website says "General Admission" Tickets on each page, next to each item the customer sees it, to help Ticketmaster have an accurate head count. When completing a head count you count how many people purchased the items. This is completed through a database of purchasers, not through the text a customer reads on the website. This is a very deceptive practice and the Virginia Beach Amphitheater, Live Nation, and Ticketmaster are making money off of knowingly deceiving customers. Further, knowing that customers are being deceived and enacting a no refund policy is really criminal.
In the past, Ive never had any kind of issues with the amphitheater, however, last night in hopes to go see Gwen Stafani, my experience was less than acceptable. In spite of having shown my handicapped placard, they still placed us in general parking. Usually, this would not be a problem, unfortunately last night my body wasnt quite feeling up to par so I was hoping to have closer access to the area. I shrugged it off, anyway. The long walk to the gate took a bit out of me but once I arrived I was told that my purse (which was no larger than any regular sized purse) had to be taken back to the car. I informed the ladies that I am disabled, I had my purse that had my medications (in the event that they were needed) and I was happy to let them go through it if they wanted/needed. The lady insisted I walk back to the car to return it--no exceptions. I asked if I could please have one of my family members make the walk back with me but they told me no because theyd already went through and had their ticket scanned the lady just shrugged and told me to come back when I dropped my purse off. I was pretty appalled that this is how their staff would treat a disabled person... usually I wouldnt say anything but I simply went to enjoy myself and instead spent the evening in quite a bit of pain for their needless behavior towards me. I have attended many concerts there and have never been told of this "big bag" rule-- there is no specification saying this rule applies to purses-- something that I carry my medications and emergency supplies in. If this is how disabled people will be treated, I will happily share this experience with others in order to prevent them from having to be treated so poorly and rudely. I was never so embarrassed and ashamed as I was last night.
i have lived in virginia beach for 30 years. i have only been to the ampitheater 3 times. the first time was for nickelback. it was amazing. the concessions were way to expensive, the concert should have been free for what the drinks cost. i went to see nickelback again a year later. we got lawn seats this time. i spent the majority of the concert staring the back of some drunk assholes head. i arrived early to the concert got the early check in that came with the groupon. got a spot center stage all the way in the front next to the cable. these guys came up got in front of my family and i and stood there for the whole concert. even after asking them to move. there was no room for them to sit we were in all the way up front. saturday night april 27th i went to see stix. i got seated tickets this time. i have to say i was so disappointed. the people 2 rows up stood for the whole concert. one family brought their infant son with them ( no ear plugs at all) why would you even let someone into the concert with little kids? i dont think i will ever go to another concert here again. i work 7 days a week i had to take time off to go to the concert and stare at the back of someones head.
9/7/15- 5 SOS Concert. Parking attendant at main entrance was total rude cow who wouldnt answer our questions about parking. Our first time here. We drove 6 hours to get here. Not enough signs for ANY info. Clogged up lines for everything. One t-shirt tent outside. Once you moved like turtles to the table they only took cash and ran out of most sizes. Parents not attending the concert may prefer to buy merch and take back to car. A big sign on top of the tent CASH ONLY is basic and not too much to ask.Website for this venue is nonexistent! Each concert should list important times for parking, gates open, proper signs directing traffic and people to right place. Also, a list of what is not allowed inside that includes selfie sticks. My daughters saw a lot people using them getting ready to enter the gate. They were confiscated inside. Some people had vinyl coolers packed with food/drinks. We didnt know it was allowed. Not enough staff in the amphitheatre to assist in finding the seats. This venue is not new. No smoking should be allowed inside amphitheatre and enforced. The company running this event was LAME, lazy, and just annoying. Daughters enjoyed the concert at least.