Address: | 501 Oasis St, New Braunfels, TX 78130, USA |
Phone: | +1 830-837-5480 |
Site: | milltownhistoricdistrictnb.com |
Rating: | 4.5 |
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Paige T.
My husband and I had our wedding reception at the River Venue at Milltown on May 21, 2016. Overall, our event was wonderful and beautiful. For the wedding, we worked with 6-7 vendors and had lovely experiences with all of them…except Milltown. We dealt with several employees throughout the process. My mother and I routinely, felt like we were bothering the women in the office by choosing to do business with them. What a strange way to make your clients feel! When we tried to schedule times to visit the venue or confirm details, it usually felt like they wished we would not come by or contact them. One particularly experience stands out. I took a day off from work (Thursday) to visit the venue 6-8 weeks before the wedding. They scheduled an appointment for us in the afternoon. The woman showing us the venue repeatedly told us that we only had a few minutes because she had to pick her daughter up at school and that she could not come back afterwards. The woman did not even walk inside the venue but stood at the door, shaking her keys. We were rushed in and rushed out. The weekend of the wedding there were several things that we had asked be taken care, mowing the grass, sweeping stairs/sidewalks, raking debris on the lawn that were neglected. My sister tried to address the issue with some of the staff with no luck. My brother-in-law found a rake and a broom and swept all surfaces and raked the leaves. When we booked the venue (we were on site), the deck was rather small. When we visited the venue 6-8 weeks before the wedding, the deck had been rebuilt and doubled in size. When the employee saw our surprise, she remarked. “Oh, we didn’t tell you that we extended the deck?” UMM, NO. I am so glad we visited because it totally changed the layout for the event and changed the number of the tables/decorations we needed. Four different check in times were communicated to us for the cabins… We communicated to the venue early on that we would be renting nicer wooden chairs and asked that the standard plastic chairs not be set up inside the venue. We were told that we would have to stack them against the wall (in sight of all our guests at the reception). Their attitude was less than helpful. We arranged to remove and replace the chairs ourselves. The day of, Milltown showed up with a trailer we could put the chairs in. Why didn’t they offer that solution in the beginning? If you have over 150 people, you have to pay for a second security officer. We communicated that we would have less people than that but were told we owed them for the second security officer (not a small sum of money). We confirmed that we would not have more than 150 guests. They continued to press us on the issue and insist we needed two security guards. It took a lot of effort to get this issue corrected. We rented four cabins. There was an issue in three of the four cabins. No toilet paper, a stopped up toilet, and a tiny bit of hot water and water pressure. The response from maintenance was less than timely. Milltown now allows people to get married on Faust Street Bridge. Had we known that, we would have arranged for our photographer to come earlier so we could have taken some pictures on the bridge. Everyone who came to our wedding has commented on what a beautiful location Milltown River Venue is and I could not agree more. When you are on the deck, the sound of the falls is in the background and it is awesome. The venue itself is a total gem. My mother and I are or have been professionals in service industries. We truly believe in treating others how you want to be treated and demonstrated that throughout the process. I wish our experience with the staff had been different. The running of Milltown seems like a hobby. Milltown is not an inexpensive venue and our requests were all within what you should expect from a venue in that price bracket (toilet paper? grass mowed?). If they can get these kinks worked out, I would recommend Milltown River Venue wholeheartedly.
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Molly Lippert
We held our wedding here on May 2nd, 2015 and we could not have asked for a more perfect location. We booked the River Venue which is a beautiful hall with big windows and a bank overlooking the river. The space was gorgeous, it adapts easily to whatever theme or color scheme you have, and all our guests were raving about how amazing it was. Not only that, but the staff are incredibly friendly, always accommodating, and happy to help you with all of your wedding needs. Its a family run business and they do a great job of making you feel like youre part of that family. They also provide a vendor list which we found very helpful, and it was a great bonus having an in-house photographer (who also does stationary, but we did not use that service) & florist. All in all, Id have to say our wonderful and perfect wedding would not have been possible without the fabulous family running this event center. Two thumbs up from every single one of our wedding guests!
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Rachel Franks
We couldnt have picked a perfect location for our summer wedding. The river venue was absolutely beautiful and fit our style so well. All of the staff were incredibly helpful, especially Michelle. She was always available to answer questions through out the whole planning process. We used their photography service and floral department and were/are so pleased with how easy and professional Tiana and Stefanie were! Our families stayed in the cabins that were on site and really enjoyed their stay. So convenient. I could go on and on, but Im sure everyone gets the point. I am so glad my husband and I found this venue!
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Angie Collier
We had our wedding at the river venue on June 18, 2016. The space was perfect. It was just the right amount of space for our 180 guests. The patio was great for visiting, and dancing. We enjoyed walking up on the bridge at sunset. Our guest took pictures in front of the river and bridge. It was a beautiful day.
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Whitney Friesenhahn
Where do I begin, from the venue tour to our big day...we just fell in love with this place and the staff. Stephanie is amazing and made planning this wedding easy to do from afar. We made memories that will last a lifetime, so grateful we found Milltown. Thanks for everything!
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Christian Mauldin
I stood in my good friends wedding at this venue and was very thoroughly impressed with the venue. Right on the river but elevated. The ceremony was outside below the deck and reception was inside. Beautiful wedding at the perfect venue!
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beauX tschirhart
Charming location down on the Comal...the spaces in Milltown are well crafted and tended by a group that really cares about the experience.
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kevin howley
Love the history of this part of town. One of my favorite places to fish in under the Faust St Bridge in the Guadalupe River
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Matthew Willis
Great venue. The balcony over the riverside is great for weddings and company functions.
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Daniel Baker
Decent venue for a company event, I prefer Seekatz opera House though.
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Jacob Kotrola
Great swimming place. And its a great historical place for visitors.
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Terry Gonzalez
Me and my niece walked the bridge, very nice. Will come back.
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Heather Davis
Beautiful and well kept
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Wilson Simpson
Neat place to visit