|Address:||1844 Bethlehem Pike, Flourtown, PA 19031, USA|
My wife and I have been visiting Movie Taverns for years, first in Collegeville and more recently in the Flourtown location. A few years ago she received a diagnosis of celiac disease, which is a severe form of a gluten allergy. We had spoken with managers at both locations and were assured that since the cooking facilities do not provide safe food prep areas, we woild be fine if she brought in food. We have been doing this every time we visit since receiving her diagnosis. Tonight, having picked up Red Robin for her in Warrington and driving on over to Flourtown, we went to catch Finding Dory. We explained to our server like we normally do that she has celiac, and will only be ordering a drink but that I would be getting food. I ordered an appetizer, an entree, a soda, AND one of their tankards of beer. Maybe fifteen minutes into the actual movie the manager of the theater that night interrupts us to tell us we cant bring in outside food. My wife explains her diagnosis, figuring word had not reached this manager. He kept pressing her about the outside food and asked us if we had a letter from corporate allowing us to bring in outside food. When I chimed in with an, "Are you serious?" He said he would speak with us after the movie and retreated. We were not in the mood to be talked down to after the movie, and the whole purpose of the evening was ruined. So we exited out theater and asked to speak to the manager of the theater, and it was the guy who interrupted our movie that came to meet with us. He stuck to his corporate letter story even after I pointed out his kitchen cannot prepare safe food for someone with celiac disease, and asked him if he was familiar with the Americans with Disabilities Act. Movie Tavern lost a raving fan of a customer tonight and can rest assured the celiac foundation is going to be made aware of all of this. We did receive a full refund, for what it is worth. And the servers there have always been great. It actually rather hurts to be leaving this review, but how hard is it not to argue with someone about a health issue? Ridiculous. Editing to add: Your customer service called us! They consulted your legal department and they stuck to their guns, requiring a letter from your corporate offices. We have informed the Celiac Foundation about Movie Taverns decision, and suggest you guys check out the 2013 ADA ruling about Emory University and its food prep. So, in short, Movie Tavern changed its policies, ruined our night out, asked invasive questions about my wifes meal that would never be asked had we, for example, brought in a service dog. It didnt matter that I was a paying customer. To be clear, you havent heard the last of this.
Lanee was our server. Every time we asked for anything, she huffed and puffed and walked away and either took a while to get it or didnt get it at all. I started with an appetizer. I asked if I could get wings and if it were possible to get all drums (no flats). The kitchen was too lazy pick out 8 drumsticks. I then asked if half could be tossed in 1 sauce and the other half in another; Again, the kitchen was too lazy to do this simple request. The server then proceeded to tell me that the manager said she wasnt able to do this and when I asked what the managers name was, she told me they didnt ask a manager, she asked the kitchen. I wound up having to get the wings dry with the sauces on the side. They were very well done, not the best at all. We put in our orders including the appetizer 20 minutes after we placed our drink order and was still waiting for drinks. We asked if we could get sweet potato fries or a substitute for regular fries and again was told that they had to ask the kitchen. The server never came back to ask us if we could substitute regular fries for something else and then gave us fries. The fries were also very cold. We finally got our drink from the bar, which took a very long time to receive, and midway through our entrees. For my entrée I decided to get a burger and was not asked how I wanted the burger and instead, received a burnt burger. I also asked for Mayo on the burger and of course they gave me Mayo on the side because the kitchen is again too lazy to do any sort of special request. I also asked for ketchup on the side and barely received any. I then proceeded to ask about deserts towards the end of the movie. All I ordered for dessert was 2 cookies and when the movie was over, I received the check and no dessert. Before we even decided to order we told them that we wanted Separate Checks and of course we got everything on one check. When I inquired about this again, I was told they needed to ask a manager, which I think at this point was a little absurd given that they lied about asking a manager in the beginning of all of this, and of course, the server huffed and puffed and walked away. When she finally came back, they didnt split the check right nor did they asked how we wanted it split and they had to go and fix it again. Regardless of this, they shouldnt have had to ask how we wanted it split, they should have split it based on what we ordered which is what normal restaurants do, but it seems this one is all too special for special request of such. At the end of this all, I didnt receive my receipt and at this point it didnt preferably matter to me as I will never be coming back and I rather take my chances and go somewhere else.
My son and I visited Movie Tavern for the first time last weekend. We were so excited to go see my favorite movie franchise. By the way we were greeted by all the employees even when we werent looking which was nice. We went in and sat down and looked at our menus. Once we decided what we wanted to order we pressed the call button. Our waiter Bianca walks up to our seats and it seemed as if she was annoyed by her body gesture and how she turned off the call button at first but then she smiled. It was only close to 11am I guess she was tired already. I dont know. I ordered a small popcorn and BBQ wings along with two frozen lemonades. Bianca took our orders and walked toward the auditorium entrance. I overheard her say to a co-worker, "I dont think she has any money." Im not quite sure what made her say that. I paid close to $24 dollars on movie tickets for my son and I. I also paid my food tab that was close to $30. She gave me my check around the middle part of the movie and kept looking at me to read my body language which was annoying but I was still going to enjoy my fave movie franchise. I put my card in the payment folder. Bianca came back about 30 minutes or so later and cleared away our trash. I asked her did she want the payment now or later as she continued to stare into my eyes still trying to figure me out. She was still polite but that comment does not sit well with me. People smile in your face and talk behind your back statement is so true. I dont even know her and she definitely doesnt know me. Her and her co-workers were laughing and giggling throughout the movie which was also annoying as well. There were some parts in the movie that were hilarious but when they were laughing it was a serious scene. They were pretty much holding side conversations that were loud. Probably talking about everyone in the movie theater since I had already experienced the Gossip Girls and Boys of Movie Tavern. I loved the food and popcorn with the reclining seats overall. Hopefully my next visit will be much better than the last. Thanks for the movie and food!