DoubleTree by Hilton Hotel Syracuse

6301 NY-298, East Syracuse, NY 13057, USA

Address:	6301 NY-298, East Syracuse, NY 13057, USA
Phone:	+1 315-432-0200
Site:	doubletree3.hilton.com
Rating:	4.1

Location

Photos 100

Reviews 8

Erica Waddington

When I called the main number to make a reservation for 2 rooms, I specifically asked for rooms that join b/c we were traveling with our children. After making the reservation, I called the actual hotel itself and AGAIN asked for 2 rooms that join ( totally going overboard - but wanted to make sure). I was told absolutely no problem...we will make a note of it. When I arrived at 1:00am - not only did they not have 2 rooms for me that joined, they had no note anywhere of this request (I asked twice!!). It took them 30 MINUTES to figure something out. I was not offered any compensation to make up for this experience. I went down the next morning to the front desk and was told they had no idea that I needed 2 joining rooms - again no note left, no communication. That day by 5pm we had 2 rooms that joined - one room was next to a HUGE suite and I asked if I could be upgraded to that room to make up for my inconvenience yesterday and I was told it was being rented for that evening. LIE! No one was in that room at all that night. Never ever will I go to a Hilton again. I am a Hilton Honors member (for whatever that is worth) and I am going to ask them to cancel my membership. Terrible service.

Christian Schneider

"Quartos renovados, estacionamento grátis e full buffet breakfast para clientes Diamond e Gold." Esse simpático DoubleTree esta localizado em uma região agradável, o hotel tem a conveniência do amplo e gratuito estacionamento, os clientes Honors Diamond contam com internet premium e full buffet breakfast gratuitos. A experiência de check-in / out foram boas e super rápidas uma vez que toda a informação está no perfil do cliente, basta apresentar uma identificação. Também apreciamos os quartos renovados e a cordialidade no check-out. Espero que esse breve relato ajude na escolha de seu próximo hotel ;)

Gina Shoen

The breakfast staff was amazingly friendly this morning! I never got our waitress name, but we paid it forward to her because of her genuine personality and great work ethic. So many times people come into these hotels and treat the staff like second class citizens and this lady took it all in stride. She had patience with an older gentleman who questioned every charge on his breakfast tab and went over it with him repeatedly. There was another idiot who demanded to know where the omelet staff was then didnt bother to order an omelet after she went and got the chef for him... she continued to wait on everyone with a real smile and a spring in her step. When we gave her our tip, she was amazed and went and got her boss and introduced us. I explained she had earned every penny with her great attitude. Please remember that everyone works hard for their money and treat these folks with dignity and respect! The staff at this hotel are all amazing! I wish I could afford to tip them all ♡♡

Rahilah Taylor

I stayed here and got two rooms at this hotel for two nights. I had my kids with me and unfortunately my stay here was a nightmare.. Ive stayed at many double tree hotels and always enjoyed my stay.. The staff here was unresponsive and could barely answer my questions when I called the front desk for help. We needed to request pillows for my kids room.. For some reason the front desk did not know the hours for the restaurant in the hotel and kept putting me on hold for extensive amounts of times in order to answer simple questions. There was barely a vegetarian selection for the breakfast the next morning. We had a long drive ahead of us and woke up late because the wake up call never called.. I travel very often and can say that I was extremely disappointed. When I finally checked out and explained what happened to a manager he said it was unfortunate and did not offer an apology for the poor service.. this is not a typical double tree experience and left allot to be desired...

Gina Ricciardelli

I travel a lot for business and this hotel has some of the most clueless staff, and it was not just once or twice, try FOUR evenings on FOUR separate occasions. The staff have messed up my reservation twice, they had me down for 2 doubles instead of one king room and then they tried to tell me they were sold out and could not give me a better room. When I pushed the issue since I made my reservation well in advance they fixed it. I asked for a mini fridge once and they said they had no more available so I could put my food/groceries in the staff kitchen downstairs, are you kidding me?! They forgot my wakeupcall and breakfast/room service one morning on another stay. Most rooms on lower floors dont have mini fridges and the bathrooms are really tiny. There are many other hotels in the area with more helpful staff and friendlier folks. I am not staying there anymore, they have really comfortable beds and clean rooms but that is the only positive thing I can say.

Douglas Smith

Stayed at this hotel last night and after unpacking we realized dirty towels were still left in the bathroom, toothpaste was in the sink and hair was all over the floor and toilet. Called the front desk and they offered to change our room. I was traveling with 2 little ones so having to pack up and switch rooms would have been a pain. I stayed on a no smoking floor and we smelled weed coming through our vents and explaining that smell to kids is always fun. Pillows were feather pillows, but you need 3 or 4 to be comfortable. The front desk staff was really nice and courteous, but the fact the room was dirty, guests were smoking weed, i do not think we will be coming back. The hallways did look clean, but the hallway near the elevator and on the elevator had a foul smell like eggs or rotten food. Oh and a blood stained pillow, which i took a picture of in case a manager would like proof was also given to us.

Alex Crandall

My son and I had a great stay. We spent 3 nights while enjoying the State Fair. All the staff were very kind and courteous to any of our needs. The shuttle drivers were awesome getting us to and from the train station, as well as a couple local site seeing ventures. Our room was directly by the elevators on 6th floor which never once caused a issue, was very clean and comfortable. Enjoyed the pools very much. Only very small drawbacks to the hotel (for us), breakfast we thought was a bit pricey for our needs (they do have complementary coffee in AM), and not much with in walking distance. Not a huge issue due to the very well run shuttle and they have a little store We had a great little vacation, and the hotel and staff surely played a major part in that!

Jim L

Clean rooms. Great restaurant and especially the bar and bar tender. Great Location near airport with a 4am shuttle service which is earlier than any other hotel. Flight was canceled and my daughter and I were stuck in Syracuse overnight and this hotel was far better than the best western nest to the airport for only a little more money and less than the Embassy Suites. My daughter was sick in bed during her stay and the restaurant was able to make custom food for her liking for me to take to her room even in the midst of large events. Only concern is the leaking roof at both the front entrance and the top floor where water was coming in from the roof in the hallway in front of our room.