|Address:||42550 Executive Dr, Canton, MI 48188, USA|
|Working:||Closed 4–8PM 4–8PM 4–8PM 4–10PM 10AM–10PM 12–8PM|
Poorly managed with lack of coordination.We pick different venues every year for our kids birthday parties and so far weve had great experiences with Life Time Fitness, Pump-It-Up, and Hands on Museum.We are not picky customers at all, we dont mind paying an extra buck as long as we get what we need and it takes a lot to have us provide negative feedback.This was by far the worst experience weve had comparing to other places weve used or visited for other peoples parties.And here are the reasons.No party coordinator was assigned to us, so it was up to us to find out all the details.The wait lines for checking in were all mixed up between people who came there for parties and random visitors, which was a hold-up for our party and the invitees.Again, a party coordinator should have checked us all in and not make our party wait.The carts with the gifts and our clothing were not taken out of the public view until I reminded them to do it about 1 hour into the party. Those items could have been easily stolen in our absence. I understand you have the lockers, but this was a stand-alone party and our belongings should have been taken to the party room or some other designated area.Although we paid for pizza and beverages, our guests could not take advantage of the beverages before the start of the dinner at 7pm, which is so silly.You have kids jumping non-stop for 1.5 hrs and you expect them not to get thirsty from 5:30 until 7pm??How is that possible? We were forced to buy water for each person separately. I dont see the logic here at all. We had 28 jumpers with only 12 jumping spots. They initially gave us an additional court, but then few random visitors came in and the field staff asked us to leave that court.Our party was just brought to the court and left there. The guests would have much more fun if one of your staff would organize some games with them or take them to different game spots.There should have been some sort of a schedule of events: 10 min here, 15 min there, etc.Nothing.The court supervisors just stood there and watched.What are they being paid for?You have very limited options food-wise and have very strict limitations.I wish we could bring in veggie trays - I know you offer garden salad, but no one eats that amongst our friends.If you have such strict guidelines not allowing outside food, then, at least, expand your menu.The ice-cream cake was very good, but I would still prefer to bring our own cake with a personalized message.The lady who was helping with the dinner seemed to do her best and two different staff members assisted her at different times, but they simply didnt have enough hands to provide good customer service.There were not enough napkins or plates (again, you promised to provide party supplies, but didnt have enough readily available).The staff wouldnt pick up stuff laying on the floor or clean up the tables.I couldnt find our bag with the party favors on the cart while in the party room.Only when I mentioned it to the staff, she ran somewhere to get it. With all these quality gaps, you did not forget to remind us literally like 5 times that we would need to pay for the additional jumpers.Yes, we remember that. We are all educated people who can count and remember about our obligations.We all make good money and you need to worry about your side of the promise and not our obligations. It was just a hassle to keep hearing that reminder over and over again.I sincerely feel sorry for your business, because by providing such a horrible customer experience and hurting our daughters birthday expectations, youve lost at least 15-20 opportunities to provide this service to us again.We are from a very tight community and word of mouth is a big thing from a marketing perspective.A business should not be worrying about short-term gains - you should really revise your strategies and think about continuity of your operations and attracting the existing customers more.
The 4 of us went on a Saturday afternoon to celebrate Reeces 13th birthday. Two children (13 & 5) and two adults. The place was very busy but the line went relatively quickly. We prepaid, and filled waivers out online (HIGHLY recommended). The skysocks were a dollar per person and they can be kept, washed and brought back for additional uses. Prices were not all that expensive, but not "cheap" either. 18$ / person for the hour (this included $4 handling for pre-paying / registering) This part is a bit much. That being said, the line for the public was not one I would have patience to wait through. I would recommend bringing change as their are two sets of lockers one really for shoes, the other for a few coats. small locker .25 and the bigger .50. So we are now in and settled, the staff explained a few basic rules and we were all off to enjoy an hour experience. The place was crowded, but not so much you were bumping into others and all in all, while filled mainly with younger children, quite well behaved. They have 4 dodge ball courts and a range from the quite young up to the adults level. Another large section that was the trampoline spread into sections from the young all the way up to the adults. A foam pit and finally a basketball section that you could dunk on. This section had varying height levels fit for young and adult alike. We spent an hour and I would say that this was just about perfect. We could have stuck it out for another 30 minutes and not had an issue, but really an hour was good. They have a section where you can purchase drinks and food and a single water fountain. All of us enjoyed and I have to say that despite not being "cheap" we would go back. This isnt obviously something you do every week, but every now and again is affordable. Staff is all over the place. Mainly teenagers and all of them nice. They were purposeful to point out the rules when you didnt obey, but they were not mean or rude at any point did I see. Their parking on the other hand is in some need. We had to park along the side of the street and walk about two blocks. All in all, we all had a great time. There was something to do for everyone and Ill tell you from experience, you feel the workout of the hour the next day! Great for special occasions and a once in a while fun hour with exercise for the entire family.
This place has great potential, however its lacking in a few areas. Basing my review off of toddler time: 1. Price - while they advertise $7/hour, be prepared to buy the socks for each kid jumping, plus socks for an adult if you would like to WALK on the trampolines. These ran $7/pair. Yes, the adults are not permitted to jump with their children at all. 2. Staff is very young (most look like they are in high school) and it was irritating to constantly be reprimanded every 2 minutes. For example, my son brought a small toy puppy with him (just something he was attached to at the time) and was yelled at by a high schooler that he wasnt allowed to bring it in the jumping area, although the total amount of kids there had to be maybe 5. I guess I dont get the set of rules they put out, even for little kids. Way too strict. 3. Nothing is really open - the food stand or whatever wasnt open, the arcade games werent turned on, and you get to bounce in between 2 different courts - one was a bunch of trampolines, the other was a foam pit. Really lacked options, especially for my energetic 2 year old. 4. I think if the appropriate staff was hired and trained, this place would have way better reviews going for it. I also recommend leaving valuables in your car and just using the cubbies by the entrance to the trampolines to save from buying a small locker to store your stuff in.