Sugarloaf Mountain Vineyard

18125 Comus Rd, Dickerson, MD 20842, USA

Address:	18125 Comus Rd, Dickerson, MD 20842, USA
Phone:	+1 301-605-0130
Site:	smvwinery.com
Rating:	4
Working:	12–6PM 12–6PM 12–6PM 12–6PM 12–6PM 12–6PM 12–6PM

Location

Photos 100

Reviews 4

D Lane

FAMLIES BEWARE^******** if you are a family with children, you are unwelcome at this terrible facility. I have never, and I mean NEVER been treated so horrendously in my life. The entire staff was completely unwelcoming; making me feel that my son and I were somehow not the type of patron they wanted at their establishment. I came to the winery on a quiet afternoon with my seven year old son after a nice hike up at sugarloaf. After being ignored for 10 minutes I finally ordered and sat outside on the picnic tables next to another family with children( there was lots of room outside to play) Naturally our kids began to play and were acting like normal children do, but you could easily tell that the workers annoyances were heightening. The workers kept circling the families by the picnic tables and asked the family next to me TWICE to keep the kids quiet AND questioned them about drinking outside wine (which clearly was a bottle of olive oil.) Its funny because the other patrons were completely oblivious to our children and never even so much as looked in our direction. After about 20 minutes, the other family I was with was asked to "control" their "Ill-behaved" children and subsequently asked to leave. They came after me next, telling me that their winery was not a "daycare" or a "playground" and I was literally ASKED to leave if my son did not sit next to me the entire time. I was so shocked that I walked inside and asked the woman named "miss reeves" if the winery is an "adult only" establishment. She got angry with me and started to argue how they only except well behaved children, and that I was a "forgetful mother who shouldnt be at a winery with children". I recorded everything she said, and I continued to tell her I was taking my arguments to the better business bureau. She continued slandering "young irresponsible parents" and how if it was her choice they would be an adults only establishment. PLEASE DO NOT offer these pretentious dirty people your patronage, their discrimination and rudeness is unacceptable. I am shocked that this winery has any good reviews at all.

A Private User

My friends and I recently had a very unpleasant experience at the 5th Annual Grape Stomp Event put on by the Sugarloaf Mountain Vineyard. I purchased tickets for the Stomp Festival in advance online. The website clearly advertised that “admission includes entrance to the festival, tasting of our award winning wines, a complimentary glass with engraving, live music, and of course the opportunity to stomp the grapes!. This is a rain or shine event.” On the day of the festival the weather was not great, but adhering to the ‘rain or shine’ statement, on the vineyards website, my party and I continued to the winery expecting to find a festival happening. We were incredibly disappointed to learn from a posted sign that the festival was cancelled. I approached an associate and asked what the protocol was for our tickets since the festival was cancelled, she pleasantly directed me to ‘the festival manager’ Kim. Apparently, we had become the Vineyard’s most recent victims of false advertising. When we asked for some type of compensation/refund for our tickets that we previously purchased, Kim, the festival’s/ Vineyard so-called manager, disrespectfully reminded us that their advertising stated “no refunds.” All she could do was give us a credit towards a purchase. I tried to explain to Kim that the tickets were more than just bottles of wine but she never took the time to put herself in the customer’s shoes. The tickets were meant to include tasting, glasses, music and more. Now I felt obligated to purchase wine I wasn’t sure I would like. She told me “it clearly states on the website that there are no refunds. I’m trying to be nice here. You can put five dollars towards a tasting” On top of this the wine was over priced. I asked for a discount on the wine or a free glass. ‘No I can’t do that. It’s an accounting issue.’ I’ve frequented vineyards across the country and have worked in 5 star hotels; the customer service I experienced here was abhorrent.

Leslie Greenberg

I want to start my review by saying that we used to be huge fans. We were engaged at this vineyard (and the proprietor was more nervous than my husband--super sweet), we served their wines at our wedding, and we were members of their club for several years, but we noticed that there was a shift towards not welcoming families with children, which was confirmed today. Literally they told us children were not welcome at the winery. We decided to take advantage of this beautiful, fall day by hiking Sugarloaf Mountain and stopping at the vineyard for lunch afterwards. We packed lunch for the kids and planned to taste the wine and buy a glass and lunch for ourselves. When we arrived, they were not busy. We went up to the counter for the tasting and were informed that they did not want the children close to the counter. That is fine. We understand there are rules and regulations, but the attitude was not "Welcome. How can we help you taste wine while following our rules", but rather that somehow we were a bother to them. We decided to go outside and start our picnic and ultimately not to go back in for the wine or lunch for ourselves. We used the restroom on our way out. It was clear that we were annoyed, but willing just to let the whole thing go, but instead of graciously letting us leave, the server chided me that picnics were not allowed unless were were patrons. I responded by letting her know that this was our plan but we felt so unwelcome, we decided not to buy wine. Her response, children should not be in the tasting room because they were trying to educate their patrons. She followed this up with a comment to my husband (after I was already outside with the kids, thankfully) that children were not welcome at Sugarloaf Mountain Vineyard. Ok. We get the point. We will not be back. Please, if you have children, save yourself the hassle. Also, if you do care about wine "education" try Elk Run Vineyard. No pretension there.

A Private User

This place deserves zero stars, as I have never been more offended and disgusted by the rude woman I encountered. My dad and I drove in as he was looking to check out the wines. While he was inside, I wandered around the property (on grass, within 100 feet of my car in the parking lot.) A woman with a clipboard approached me near my car and in an accusatory, rude manner asked, "Is there something I can help you with?" I explained my Dad was inside, and I was waiting outside. I was then told I was supposed to check in, as they had me on "surveillance" roaming their private property (there were zero signs stating we needed to check in, or were not allowed to walk on their grass.) I assumed because my Dad was looking to purchase wine, I could walk around outside. Apparently not. She proceeded to make me feel like an unwanted trespasser, all because I walked on a bit of grass near my car while waiting. Regardless, I will never, ever step foot near their property again (nor will my Dad), nor would I take a bottle of their wine for free. These people need to learn manners and a bit of humility. No wonder there was no one there. I would not recommend this place to my worst enemy.