Howl at the Moon Indianapolis

20 E Georgia St, Indianapolis, IN 46204, USA

Address:	20 E Georgia St, Indianapolis, IN 46204, USA
Phone:	+1 317-955-0300
Site:	howlatthemoon.com
Rating:	3.9
Working:	Closed 7PM–2AM 7PM–2AM 7PM–3AM 7PM–3AM 7PM–3AM 5PM–2AM

Location

Photos 100

Reviews 4

Brittany Huckaby

I have been to this bar multiple times and I love the vibe-- but last night I had a totally bad experience that will lead me to never return. It was super busy because there was a convention in town and me and my friends were out for a bachelorette party. I went up to the bar to order three different shots, and used the board of drinks behind the bar as a reference for what I wanted. Though it was busy, I had no problem finding a spot at the bar. I ordered one shot that the bar tender knew, but the other two shots I ordered werent real because the way the board behind the bar works is that the shot names are stacked on top of each other instead of written left to right-- the way Americans read. I was ordering mixtures of shots and agree, yes, I was confusing. Instead of being patient and letting me figure things out, the bar tender took matters into his own hands. He went behind the bar and mixed three shots and a drink, then pulled me aside and said he would give me some "advice." He told me what I was doing, ordering three different shots, in a crowded bar was very rude and inconsiderate. He said he would have to clean a tumbler three times to make three different shots or drinks, and when the bar is that busy, I shouldnt do that. He then told me he paid for my drinks and that he wasnt yelling at me, but trying to "help" me. Thank you, for buying my drinks (that I didnt even order), but I do think that this interaction was really inappropriate. Whether the bar is busy or not, mixing three different shots is kind of part of the job description. Then telling me I am rude was even worse. I know its a bear to clean things out and mix a lot of shots, but I would have waited. I understood my order was complicated and would have understood if he told me it make take a moment or two. Instead, at this bar, I was expected to change my drink order for the sake of the bar tender. I appreciate the intent this man had behind telling me how rude I was, but I dont think its right to treat paying customers this way. Especially customers who were just trying to figure things out. I get it. Youre busy. Youre tired. Youre dealing with drunk people all night. But thats really a draw back of the job. Go complain about washing the tumblers out to someone that isnt paying for your service, but please dont take it out on a confused girl trying to buy shots for her friends. And to mention my level of intoxication may be important-- this happened while I was very much sober.

stormskidd937

I normally do not write reviews but I had such a bad experience at Howl at the Moon Indianapolis last night that I feel people should know. The entertainment was good but customer service was the worst I have experienced in years at a bar. Review your check before you leave!!! I ordered 2 Coors lights from the bar ($9). We had reservations with free admission for 4 people. When I found my seat the waitress was explaining that with our reservations we received 4 complimentary drinks. Now this was something that I did not expect but was happy to receive. Normally I would have just ordered a few beers and been fine. Instead we tried a few of their specialty drinks and then after using the 4 free drinks we switched to beers. Now we ordered a few beers and a whiskey drink but when the check came it was nearly $50. There was no print out of what was ordered, just a bill. We took the bill to the waitress and explained that there was most likely a mistake, the 4 free drinks didn’t come off our bill. The waitress then explained that management told her that the 4 drinks were a mistake, she was told by management to “add the drinks to the tab and see if they notice”. REALLY!!!! We then asked to speak with management and after 10 minutes were able to speak with someone. He comes over and says that we didn’t read the agreement that was “signed” for the reservation. Long story short he was making an attempt to persuade us that we were in the wrong and had to pay for the drinks. After a very short argument he then says, “We’ve already spent too much time on this. We’ll credit it but next time you need to read the agreement.” Bottom line, the waitress or a member of management could have had a discussion with us about the drinks. Instead they decided to sneak the drinks on our bill in hopes that we would be to drunk to notice. Then, when confronted with the issue they did not take responsibility for the mistake instead they blamed us for not reading the agreement. Unacceptable. There were other annoyances that happened that night with employees but I’m not going to rant. Poor Customer service, no one takes responsibility and no one apologizes for mistakes made. Never again will I spend my hard earned money with this business that treats its customers like an ATM.

Saryna Elaine

Went there I believe...Saturday night? April 14 or the 15, but we went there because of the special for drinks for anyone going to Comic Con. Well, heck yeah were going to go, discounted drinks, entertainment, food, what better way to spend it? Anyway, so the place is packed but thats just better because the more people there are, the less of a chance someone will see you being stupid. Anyway, so we ordered at the bar for our first drinks. I wish I had gotten names but alas, my insobriety had failed me. But anyway, after my friend decided to push through the throng of people just standing around in the aisles and blocking pathways, we managed to snag a table close to the front. I was unsure if we were allowed to order drinks from the table, I dont usually go to bars, but sure enough...No, I know I got her name. Ok, so we were sitting at the table by a beam, there was an aisle next to us and then another set of tables lining along the wall where people were standing over. Anyway, she just came to us and asked if we wanted anything and let me tell you she is an angel in disguise. I had no clue what I wanted, but I trusted her judgement. Went with a few of the specialty drinks, the Kaze con? Something, but the Sex on the Moon was probably my favorite drink. Spent over 70 bucks, but I still dont regret giving her a 20 dollar tip. Just like I dont regret tipping the bathroom attendent who did an awesome job! Like, honestly she was really funny and she even brought perfume and lotions for women to use. Seriously awesome! Anyway, after getting successfully plastered and giving hobos our straws from our drinks on the walk back to the hotel (Safety is top priority), I can successfully say that that was a night to remember. You guys all rock!

Bill Stumph

My wife and I stopped by this place after supper hoping for an entertaining evening. We showed up around 10:00 and paid a $10 dollar cover, each, to be welcomed into a room so full of people it was standing room only. We stood for 20 minutes or so, since there were no seats available, and werent approached by any waitstaff. We figured since wait staff only stop at tables, wed need one to get a drink. In the mens restroom, theres a guy there helping dispense soap and towels (even if you dont want him to do so) that blocks the door by standing in the center of the doorway until you drop $ in his bucket. No one wants to pay to use the restroom after paying to get in. When we heard "Let it Go" (from Disneys Frozen) it was our last straw. We decided we must be too old for the target market. We were looking for a place with a seat to enjoy a drink and listen to music. A heads-up while we were outside to the fact that there are 2x as many people inside (already) as we have seats would have been awesome. We cut our losses at $20 and bolted.