Cottonwood Creek Recreation Center

3920 Dublin Blvd, Colorado Springs, CO 80918, USA

Address:	3920 Dublin Blvd, Colorado Springs, CO 80918, USA
Phone:	+1 719-385-6508
Site:	ppymca.org
Rating:	4.2
Working:	7AM–8:30PM 7AM–8:30PM 7AM–8:30PM 7AM–8:30PM 7AM–8:30PM 9AM–7:30PM 10AM–5PM

Location

Photos 100

Reviews 28

Xavier Peterson

Im going to begin by saying that the actual indoor pool facilities are adequate and pretty nice. However, when my sister and I entered the pool we paid our money to enter, and went to the pool, and after less than ten minutes the wave pool was shut down and so was the slide. We were told it wouldnt reopen for an hour and a half for private swim lessons. We were not told this going in when paying almost 20 dollars to enter the pool. We didnt have the time to wait for that so we asked for our money back politely and heard the manager saying they could only give us free passes. I told her that I live very far away and had no use for free passes and would appreciate my money back. After being very rude she finally said she could give me my money back or I could go to a different pool. I chose to get my money back as I had originally asked. As I was waiting to get my money back the other worker apologized and I told him its ok things happen. But the manager continued to be extremely rude and combative and said she didnt have to even give me my money back and could just keep it. After I apologized for being difficult but I just thought it was bad service to not be told that. She still threatened to take my money and basically asked me to stop talking and called me rude. I cant even describe how horrible, combative, unprofessional, and atrocious her attitude was. Ive worked in customer service for years and as a manager and Im truly not sure how she has a job when she threatens guests after being given bad customer service. I cant believe I paid money to be treated like garbage, threatened, and continuously told to stop talking if I wanted a refund. And when I tried to let another family know when they were asking about the pool behind me that they might want to wait a little because most of the pool wasnt opened she told me not to tell anyone that because they dont need to know. Another costumer came in to use the pool and she didnt want them to have that information before paying either. If you ask me that seems like the manager is trying to get money and refuse returns. However, the other desk worker was nice and attempted to give good customer service while the manager was being extremely out of line. I feel bad for him. I would never go near this place again.

Jacquie Staples

After leaving the y for years we came back in hopes that it was managed better. Still not the case. There is always something closed or not working properly in the pool area or at capacity for lifeguards not the actual pool capacity. Closes at 4:30 on a Sunday which is ridiculously early. There excerise machines are few and mostly for arms. Space is limited. Huge waste of space. Another disappointment. Thanks YMCA you were my childhood favorite. Wish my kids could have the same experience I had.

The pool here is nice, but the lifeguards absolutely ruin the experience. I remember going here and getting dirty looks from them when I was doing literally nothing. Everyone I talk to agrees that this pool is great, but the lifeguards make it a bad experience. Hire some better, more friendly lifeguards and maybe I will start coming here again. Im sure some of them are nice, but some of them just seem like they hate their job.

allyson hernandez

This place has defginitely changed. I did not have a good experience. You cant do much because the life guards are constantly yelling about every single thing. I tried to ask for my money back at the counter and the girl said my friends and I were there for hours even though we were there for barely one hour. She was quite rude about it, I defginitely suggest going somewhere else.

Piper Butts

Quite nice, but really, you have to have a BLUE! Band to ride the slide, I can swim and should be able to go down a slide that Ive been on since I was 9 and 1/2 so I KNOW HOW TO SWIM! But not across the pool, other then that great staff, activities, and just a great place, but short hours for all to swim

Detu Maki

Very nice place and love the pools and events, however it is much the same as it was a decade ago and could honestly use an update. The events however, like projecting movies on the building, are very welcomed by the community here :)

Kyland719

Our shorts got stolen and mine were out in the toilet and then peed on. Also some jerks outside. The staff was nice though. Had to make this review short because I typed a long one for this one already and I pressed back

Walli Carranza

This used to be great....then the YMCA closed their bathrooms to all but Y members and now our grandchildren have no clean option when they need a restroom moment while playing at the park or sledding on the hill.

Bruce Lee

Great place to take your family for a quick swim or just enjoy laying and relaxing in the wave pool. Very inexpensive compared to other locations with a pool. The staff are friendly and the best time is dinner.

Orlando Rodriguez

I live a stone throw away from this place. Its very well kept and peacefull. Great place to exercise with the kids. Bike trails are awesome. YMCA facilities are small but very nice and just what we need.

Britt Lucero

Love this place. Staff is sometimes rude. But I am aware this place isnt about exceptional customer service. Wave pool has been out of order for a long time. Thus the missing star.

Dan MacK

Decent place for everyone, trails *(with dog excrement)* and plenty of recreational sport areas. Frisbee, skating, tennis, sledding on the snow days, basketball and a few fields.

Elaine Shore

The wave pool was great as well as the lazy river. The staff was helpful and kind when redirecting kids. Great escape on a cold day!

Shawn Fuller

Best pool in the Colorado Springs YMCA network. It has a wave pool, and lazy river with whirlpool in the middle of it.

michelle sell

Staff was helpful and friendly. Was a lot of fun and very inexpensive. Would definitely go again if in the area.

amber cole

Huge Park. Great for watching softball game, Frisby golf, a walk or bike ride, and has a play place for kids.

Dan Shelley

Small workout space, but OK if not to busy. Pool area is nice, but the chlorine smell is overwhelming to me.

Will Burk

Couple of slides are broken, but the playground is really big and has other slides. Also a little secluded.