|Address:||217 W Main St, Visalia, CA 93291, USA|
|Working:||Closed 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–6PM Closed|
I wanted a reef tank but dont have time to maintain one so I called and asked if I could pay them to maintain it. Brennan said sure, that they charge 50 dollars an hour and my 10 gallon tank would require 30 minutes per month. So I went the next day and paid in full for a tank like one on display. They said they would set it up on Friday. I was very happy until Thursday evening when the owner called and said they could not get the tank I bought for two weeks. They sold me something they didnt have to sell. I was disappointed but I really wanted to start my tank so I agreed to take another one the next morning at 10. At 10:20 the next morning Brennan called and said he was on his way if I still wanted him to come. I said of course and told him Id been waiting outside for 20 minutes. He arrived 20 minutes later. He was friendly and knowledgeable and explained things as he set up the tank. Somehow a sliver of glass broke on the lid and he set it up anyway and didnt offer to replace it. He did tell me yo be careful not to cut myself when moving the lid. I waited a day then went to the store and bought two starter fish. By the next morning one of the fish died. I flushed it and waited a few more days and then called (I work 13 hour days) to tell about the dead fish. They told me to bring in 8 oz of water for testing. They told me I need another week or two before I could start buying coral. I asked if I could replace the dead fish with the water in its current condition. They sold me another fish and deducted the price of the first fish from the new one. Two days later (yesterday) I noticed that the new fish was covered with white ick all over his mouth and eyes and there were floating mucous tendrils on the live rock. I called and asked Brennan if someone could come and help my tank and he said I had to wait until my already scheduled appointment in two days. I said I was afraid the tank might tank in that time and reminded him of how he said they would maintain it for me. He told me to change out half the water. I asked to speak to the owner and he said he went to L.A. but would be back in half an hour. I asked Brennan to have him call me when he arrived. He said ok. I waited two hours, nobody called and the store was closed when I called at 7:03. The answering machine does not accept messages. Frustrated but hoping to see some professionalism and integrity in the next few days. Oh and the original tank I wanted last week is now for sale. Im wondering why the owner didnt offer it to me one week earlier.
Edit 5/12/2017: I wanted to like this place but the person who worked there killed our order. He didnt mean it, it was just from not being knowledgable. We ordered shrimp and unfortunately they got put directly in the stores tanks with large agressive cichlids, which promptly ate them before I could pick them up. Would have liked if they called us when our order came in but they mention they want us to wait a day to pick it up so they can make sure that the items dont have issues. To add to it every fish we ordered from them have been sick. Tip, if you get anything from this place put your fish in a quarantine and observe it for 2 weeks minimum or youll be out money and time. There intentions are good but there lack of knowledge makes it hard to buy from them with confidence. So far fish from petco and petsmart were in better health than this place, which is sad. I expected a lot more from a store run by a "marine biologist." I now order online or drive to Whiteys pet store in Fresno which I had better luck. I hope they can get a little bit more knowledge under there belt and take in there orders properly in the future to avoid such experiences.
Mark is a very friendly and knowledgeable business owner. He knows all there is about fresh and saltwater fish, and shares his knowledge with all his customers. Marks prices are fare, and you know if there is a problem with any fish or aquarium product that he sells you that he will back it up 100% and do what needs to be done to make it right. Go here before you go to any of the big chain stores, you wont be sorry!
For there rating online i was not very impressed with the shop. Very small. Not many choices for freshwater fish. A buddy of mine called them to see if they had any 8" koi and they said yes and that it was beautiful. I have an 8" koi so know the size. We drove all the way there to find out it was only half that size and way over priced. Probably wont go back.
I whanted to take the time and write a review about Ultimate Aquarium! I have bought several cichlids from Mark and I have not lost one cichlid? They are now having babies and doing great. Every time I have gone into the shop some one was there or Mark waited on me from the time I walked in? Great aquarium store! Shop with confidence! Thanks Mike!
Ive been coming to Ultimate Aquarium for years. Nobody in the Valley does it better. Mark, and all the staff, are super knowledgeable. Hell you the truth - hes not just trying to sell you something. He stocks the best fish from the big suppliers in LA. He knows his stuff and stocks the best fish and corals you could ask for!
I have been a customer for years and never had an issue. Mark is extremely knowledgeable and always answers my questions. And the service tech Chad is literally the best tech of all time!
This is the best place in visalia for fresh or salt water fish. The healthiest and best cared for fish. They also order the fish you want so you can get anything there. Go check it out !
I want to see what kind of fishes the store have nice and beautiful fishes this gentleman knows what is actually he had hes very knowledgeable in fishes he have
Theyre cleaning/maintaining service is worth it, the owner really knows his stuff.
Great looking fish is closed Sunday and Monday
A Private User
Shop here first. These people know thier stuff.
Just simply the greates fish store in visalia
Do they have marbles?