Address: | 7333 E Indian Plaza, Scottsdale, AZ 85251, USA |
Phone: | +1 480-625-0528 |
Site: | mayaclubaz.com |
Rating: | 3.6 |
Working: | Closed Closed Closed Closed 9PM–2AM 12–6PM 12–7PM |
CA
catherine schroeder
Do NOT waste your time or money on this place. I was here over the weekend with a large group of girls for a bachelorette party. Prior to our arrival, we had been in contact with the VIP Host for weeks. We made it very clear what our expectations would be going into the night (table inside that would accommodate 10 girls) and he assured us this would not be an issue. Once we arrived, we were ushered to a table OUTSIDE by the pool that was facing the bar 3 feet away. First of all, outside was a sad excuse for a club compared to the ambiance inside. Secondly, the seating at the table could accommodate 6 girls at most and that is being generous. After speaking to the manager and showing him the texts that confirmed the table inside, he basically told us they overbooked the tables inside and there is nothing they could do for us besides cut our tab in half. Sure this may sound like a fair compromise in theory, but when you’re the only table seated in a section outside that is far too cramped to fit your group and you’re stuck staring at a bar all night, you’d probably agree this was not the response we were hoping for and definitely not worth the saved money. Towards the end of the night, we asked to please speak to the manager again. This time we were approached by the female manager. We expressed our frustration with the evening and instead of being understanding and trying to defuse the situation, she became extremely defensive and rude. I have dealt with my fair share of customer service throughout the years and I can assure you this is hands down the WORST customer service I have ever received. I tried to rationalize with her and asked her to put herself in my shoes and the best response she could give me, “Well what do you want me to do about it? The night is basically over”. I asked her what could she do to make it right and she couldn’t give me an answer. She then proceeded to walk away and did not return. This night had nothing to do with money; it was more about the experience and ensuring our bride-to-be had the time of her life. Unfortunately, to say the night was a huge let down would be an understatement. Someone, somewhere, dropped the ball and failed to make it right and as a result, we were the ones who had to pay for the consequences.
ME
Meka Van Dyke
VERRRRRY racist club me and my best friend cannot even get in they let several groups of people go in ahead of us(all Caucasians). I proceeded to ask the guard that was letting everyone in why my friend and I were not let in, he said" I only deal with people who have tables". So I proceeded to wait, while no one else is in line and another group of Caucasian girls walk up to the front and I ask do you all have a table and they said no we and the guard proceeds to let them in. So by then Im left feeling some type of way a, discriminatory type of way so I asked to speak to the manager. I explain to the manager the situation and what had happened and what was the reasoning because it couldnt be because of how we were dressed (Versace dress) and he proceeded to say because "he was trying to be nice", yet not to be arrogant if I had a dollar for every second I am complemented I would own that club. I stated this situation almost comes off racist. The manager did not try to accommodate or even let us in, meanwhile Im in an appropriate tone and manner I did let him know that I will place this on social media I also let him know that there are a couple of docs from my job that were in there and to make my friend and I feel as if we werent good enough because of our color was completely profound. I had some coworkers inside and couldnt get a hold of them I ran into one who was on his way in and they let him in no problem( a Caucasian) . I just want the next group of professional beautiful black women who want to go into this club to be aware that not all are accepted. Also I recorded the conversations with both the "security" and management. I posted this on other social media & the BBB and will be in contact soon, Im so sure!
KA
Kasey R.
Do. Not. Go. Here. We were here this last weekend for my sisters bachelorette party and they really screwed us over. I was recommended a VIP host through the manager of this yelp and the guy really pulled the wool over our eyes. I had texted with him a week or two in advance to prepare everything. He assured us we would have a specific minimum and have a table indoors. We did not. We showed up and were shown to our way-too-small table (he knew we had 10 girls) that was OUTDOORS where no one was. Once I realized what was happening I asked to speak to a manager and was told youve got to contact the guy who booked for you - sorry. The VIP host wouldnt even come over to introduce himself and apologize for his screw up. Eventually someone who I thought was the manager came over and did offer us half off our bill but told us sorry but we cant put you inside, even after I had shown him the text message exchange between me and our host. Later on in the night I realized a group of girls who had shown up after us had been given a dance floor table (which I realize they might have spent more, but still), so we started trying to track down the manager again. Around 1:30 we finally tracked down a different manager who told us "well what do you want me to do its almost club close sorry" She was incredibly rude and not someone I would put in charge of customer care. Overall, their customer service is horrible and I would not recommend this place to anyone. Even if we did have a table inside, the dance floor was really small and the atmosphere was not ideal.
OT
Oti Sot
This is quite possibly one of the worst nightclub experiences you can imagine. I would give this place zero stars if I could. Where to start: the club is drastically overpriced for what it offers. It has a small disgusting pool, and the actual dancefloor is perpetually overcrowded. This place has absolutely no class or crowd control. Drinks are hard to get, patrons are constantly getting in fights with each other, belligerent rabid pea-brained bouncers are getting in fights with patrons, and the whole venue has an awful antagonistic vibe to it. They claim good DJs, but the sound system is very poor. The doormen and bouncers on the whole are racist as well. Theyve frequently turned down my friends of color, or made them pay more, or wait longer. The manager Sean McClelland is a colossal lying, dishonest piece of trash. Even the bartenders are corrupt and attempt to shortchange you, both by watering down drinks and ripping you off. Cocaine is openly being dealt in the club, especially at the cabanas. The corrupt Scottsdale Police, which are getting paid by the club, see it but simply turn the other way, but then are quick to harass other patrons at the clubs instruction. Finally, the bathrooms are filthy. The dancefloor itself is filthy and disgusting, and extremely sticky. It thinks its a Vegas club, but it is the opposite of one. It has a shoddy clientele, poor facilities that are kept in a gross manner, and rampant overcrowding. Save your money, and go absolutely anywhere else.